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Hallowell Remodeling and Home Improvements

General Remodeling, Kitchen and Bath Remodeling, Decks and Porches,

About us

I strive to give my customers a personalized experience. I give timely free estimates, return all calls within 24 hours and answer any questions they may have promptly. I put their satisfaction at the top of my list. I warranty all work done and do not Use sub contractors. I work on only one job at a time so your job is my first priority.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Roofing, siding, kitchens, bathrooms, basement finishing, dry wall, decks, fences, sunrooms, additions, windows, doors, garage doors, flooring, finish trim work & light concrete.

Services we don't offer

Black top & block work.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.010 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
10%
2
10%
1
30%


Rating CategoryRating out of 5
quality
4.2
value
4.5
professionalism
4.1
responsiveness
3.9
punctuality
4.0
Showing 1-10 of 10 reviews

Norma R.
09/2014
1.0
remodeling
  + -1 more
Never called me back. I guess they don't want or need the work. Wait till this winter when they're all scavenging for work.
Description of Work: I called and left a message for him and he never returned my call. I'm finding Syracuse contractors to be like this in general.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Donna S.
04/2014
2.0
remodeling
  + -1 more
We had one very good experience with Brian, but then he left us in a bind on a second job. Very disappointing and I'm sorry to say that I can no longer recommend his services.
Description of Work: Repaired water damage in a bedroom, caused by ice dam. Removed drywall, insulation, carpet, padding and trim and replaced everything.

Rating CategoryRating out of 5
quality
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$4,000

Thomas S.
10/2013
1.0
roofing
  + -1 more
On July 3rd of this year ( 2013 ) I contracted with Mr.Hallowell to do a two day ( his words, not mine ) roofing and partial siding job at my home. At that time he emailed me that he would be starting at the end of July or the first week of August. After no contact, I again contacted Mr. Hallowell at the end of August, at which time he emailed me that the weather had prevented him from starting this job and said, again, that he intended to start as soon as good weather returned. Well, today is the 20th of October and I have not heard a word from him. He effectively prevented me from getting this work done this year with his excuses. I wish to thank him for that. I also hope that this review exposes his poor business practices because I am not the only person he has "Stiffed". I will continue to tell everyone I come in contact with not to hire this man unless they get an ironclad start date, which will not happen. I am not prone to writing reviews such as this but if this review helps just one person then it is worth it. Also I have copies of emails sent and received to prove my case.
Description of Work: Nothing, that is the problem.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$3,100

Response from Hallowell Remodeling and Home Improvements
I was suprised to see this review. I'm not sure who Is to blame for what it will refer to as a miscommunication. I had emailed and follow up called this customer both on the 4th and 6th of September to schedule a start date. The customer does not have an answering machine of voicemail so I was unable to leave a message by phone only by email. I assumed after 2 calls and emails that something had changed and the customer had decided not to do the work after all. Thinking back on the situation maybe I should have tried to call or email another time or two however I have never been pushy and wanted to respect his space.

Dorothy H.
10/2013
3.0
ceramic tile, doors, home remodeling, replacement windows
  + 2 more
Length of work took too long. Contractor was working on other jobs inbetween. There was never a full 8 hour work day. A lot of complaints on the amount of work and then stating he wasn't sure if he could finish. We have had this contractor back twice already to repair certain items. Now our tub caulking is pealing away and the grout is stained due to no sealer put on it. Also grout is cracking. This contractor will not be contacted again.
Description of Work: Remodeled bathroom. Tile, sheetrock, wiring, lighting, cabinet and faucets, window, tub enclosure and doors, main door, closet installation.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$3,800

Response from Hallowell Remodeling and Home Improvements
I have read this review and would like to set the record straight on how this job went. First of all I agree with her statement that the job took longer than expected. However when I looked at the job I was told that I was giving a price on labor only to install the items that were picked out by the homeowner. The price that I gave them was 2350. The agreement between the homeowner and myself was that he was to do all the remaining demo and clean out and I was only suppose to install everything. Day one and the demo hadn't been touched since the prior week when I had originally looked at the job. So the demo plus added drywall to the hallway side of bathroom and moving drain lines for a new vanity added to the time line. Keep in mind this is all in a 100 plus year old house so you always run into hidden surprises when dealing with a house that old. As far as the 8 hour days and doing other jobs at the same time. We worked at least 8 hour days. There were many days we had to get materials which were suppose to be provided by homeowners and started our day an hour or two before we got there or ended our day an hour or two after leaving. There was a 2 day down time while we waited on a fast setting additive for the grout to arrive. In that time I did take the opportunity to do a quick 2 day job I would have otherwise done after there job was complete. As far as stating that I wasn't sure I would finish the job that conversation never took place. I kept reassuring the homeowner that I would complete the job no matter what after he had informed me of the multiple contractors they had used in the past and that most if not all of them failed to complete there work. I did complete there bathroom even after a change of plans on her part the day before I was to finish which caused me to be there an extra 3 days at no cost to them. I was told that they would seal the grout on a weekend when they could limit traffic for a day since they weren't able to limit that traffic during the week. I did receive a text message from the homeowner on Friday sept 27th (approx 2 weeks after completion of work) stating that the tub was leaking And the grout was cracked. I immediately replied to his message and tried to set up a time to go out that day and look at it. He was unavailable until late in the afternoon so we agreed on me coming out on Monday. I went out that Monday and we were able to find the tub leak which was a bad design on the shower doors. We corrected that issue. Upon looking at the floor the grout was very blotchy. I had spent 5 days on that floor while finishing the room and the grout was an even color when I completed and there were no cracks. We went to the basement and he had put what looks like a dehumidifier but expels very hot air right up under where the bathroom is located. That in combination with the standing water in the basement lead to added moisture seeping up thru the grout cause uneven curing and cracking. I asked him to move the dehumidifier and let me know in a few days to a week what the grout was doing. That was the only time I was out there after completion and have heard nothing else from the homeowners until this review. I am a big supporter in Angie's list and if this review had been accurate I would never have commented on it. Thank you for taking the time to read this.

Nancy H.
08/2013
5.0
remodeling, decks
  + 0 more
Brian consulted us every step of the way, stuck to plan/schedule, and paid attention to concerns about cost balanced with aesthetics. We are very pleased.
Description of Work: Removed old concrete front stoop, built 3-step porch (same dimensions as old) using wood framing and Aztek decking and vinyl railing we chose. Replaced old flagstone walkway with Nikolock pavers etc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,950

Sanjay C.
03/2013
5.0
remodeling
  + -1 more
We hired Brian because we had previously used him for some household repairs and had been happy with his work. Brian is honest and trustworthy. When he checked out the problem to give a quote, he clearly explained what repairs were needed and did not push for any unnecessary work to be done. He was punctual and worked diligently throughout the project. Brian was thorough and went the extra mile to make sure the work was done correctly. Given the age of the house, there were many more holes than expected and he took the time to make sure all potential problem areas were addressed. Brian is courteous and professional. He does good quality work and we are very satisfied.
Description of Work: We hired Brian to repair holes in our basement walls and in the exterior foundation. He tuckpointed the interior and exterior walls (masonry), installed metal meshing and replaced insulation where needed. Brian also did other work around the house, such as replacing a bathroom drain pipe and installing a child safety gate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,535

Nancy H.
12/2012
1.0
concrete repair, decks
  + 0 more
Brian appeared to be very conscientious, scheduling time for us to meet him at Home Depot to discuss specifics/materials he'd use to build a front porch and re-do our sidewalk and repair garage floor. He was supposed to do the work in early fall (we'd first met with him in July), but after pushing our job back twice, he then stopped responding to phone calls and emails to arrange actual start date. We ended up leaving him a message that we understood that something must have happened, as he'd been so responsive to begin with, and that we obviously were ending our request for him to perform services. Very disappointing.... I think he could/would have done a good job at a good price had he done what he had said he would do
Description of Work: .He came to our home very quickly after my first phone contact with him. Seemed very professional, quickly grasped what we wanted to have done. Gave us a very reasonable estimate. Then it went downhill.... no work actually done.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Anthony P.
08/2012
5.0
ceramic tile
  + -1 more
Brain was amazing. Skilled craftsman with great pricing. If you are a DIY but like to bring in a skilled craftsman for some of your precision work this is your man. Was always polite and prompt. Took the time to drive 45 mins away to pinckney uo installation items his supplier forgot to order so that the project would begin on time Brian even helped smooth out my less than skillful drywall muddying! Great guy I will definitely utilize Brian in my future home improvement projects.
Description of Work: Brain was amazing. Skilled craftsman with great pricing. If you are a DIY but like to bring in a skilled craftsman for some of your precision work this is your man. Was always polite and prompt. He put a Schluter Kerdi shower base, membrane and curb for a bath remodel. Work was outstanding. Brian even helped smooth out my less than skillful drywall muddying! Great guy I will definitely utilize Brian in my future home improvement projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Robert K.
04/2012
5.0
remodeling, home remodeling
  + 0 more
Estimate was given, to be sure that the estimate was based upon things that we liked/approved of he met us at the stores in which he had based his estimates off of. Date was given to start work and that was the day in which he started. He told us it would be a week to complete and that is exactly what it took. He never left us without a working shower. He was here everyday day at 8am. Any questions that I had were answered and he thanked me for asking them.
Description of Work: Tore out the existing tub and walls, floor. Replaced tub, tub surround, floor, fan. Repaired ceiling. Painted. Put in baseboard. Replaced toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Gina G.
07/2011
5.0
home remodeling, remodeling
  + 0 more
Mr.Hallowell was very efficient and respectful. Responded to all calls and questions in a timely fashion. Have recommended him to many friends and family. Will use him again for sure.
Description of Work: Great job on bathroom!!!!!!!!! New tub, tiles, vanity and toilet. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    321 Pleasantview Dr, Liverpool, NY 13088


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 8:00 PM
    Tuesday:
    7:00 AM - 7:30 PM
    Wednesday:
    7:00 AM - 7:30 PM
    Thursday:
    7:00 AM - 7:30 PM
    Friday:
    7:00 AM - 7:30 PM
    Saturday:
    8:30 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Kitchen and Bath Remodeling,
    Decks and Porches,
    Ceramic Tile,
    Doors,
    Windows,
    Roofing,
    Concrete Pouring and Repair,
    Basement Remodeling,
    Sunrooms and Patio Enclosures,
    Siding,
    Handyman Services

    FAQ

    Hallowell Remodeling and Home Improvements is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 8:00 PM

    Tuesday: 7:00 AM - 7:30 PM

    Wednesday: 7:00 AM - 7:30 PM

    Thursday: 7:00 AM - 7:30 PM

    Friday: 7:00 AM - 7:30 PM

    Saturday: 8:30 AM - 3:00 PM

    Hallowell Remodeling and Home Improvements accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Hallowell Remodeling and Home Improvements offers free project estimates.
    No, Hallowell Remodeling and Home Improvements does not offer eco-friendly accreditations.
    No, Hallowell Remodeling and Home Improvements does not offer a senior discount.
    Yes, Hallowell Remodeling and Home Improvements offers emergency services.
    Yes, Hallowell Remodeling and Home Improvements offers warranties.
    Hallowell Remodeling and Home Improvements offers the following services: Roofing, siding, kitchens, bathrooms, basement finishing, dry wall, decks, fences, sunrooms, additions, windows, doors, garage doors, flooring, finish trim work & light concrete.
    Black top & block work.

    Contact information

    321 Pleasantview Dr, Liverpool, NY 13088


    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 8:00 PM
    Tuesday:
    7:00 AM - 7:30 PM
    Wednesday:
    7:00 AM - 7:30 PM
    Thursday:
    7:00 AM - 7:30 PM
    Friday:
    7:00 AM - 7:30 PM
    Saturday:
    8:30 AM - 3:00 PM