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Charles Heating and Air Conditioning
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Charles Heating-Air Conditioning-Plumbing-Electrical is a residential home and commercial service company. We have operated as Charles Plumbing and Heating for more than 60 years with our home office located in Liverpool, New York. We provide service in a 25-mile radius of our home office including Syracuse and the surrounding metropolitan area. We're proud to have a company that was founded on honesty and quality service, and that culture still exists at Charles today. We strive to make every customer satisfied in every interaction we have with them. In fact, we're so committed to superior service that we offer a 100% satisfaction guarantee on all installation and repairs. We do all that we can to make raving fans out of our customers. We answer our phones 24 hours a day, seven days a week, and customers who need to schedule appointments can contact our company for a time that fits their schedule.
Business highlights
Emergency services offered
72 years of experience
Services we offer
Bathroom & Kitchen remodeling, Electrical, Heating & Air Conditioning, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9322 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 1% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 301-322 of 322 reviews
Thomas F.
Oct 2014
Price is in the high end, but they came to fix what needed to be fix.
David R.
Oct 2014
We redid our master bath in October, 2013, including installation of a new toilet. Fast forward to August, 2014 when a clogged drain lead to water damage to the ceiling below. We called a local plumber who found the clog and cleared it. He also found that the toilet had been installed incorrectly rendering the original plumbing to that toilet unusable. Charles gave us an estimate which we accepted, and they did the repairs. The gentleman who made the estimate was punctual, polite, and professional as were the plumbers who made the repairs. From a homeowner's perspective, it was all very easy, and we are pleased with the results.
John B.
Oct 2014
unknown
Stephanie M.
Sep 2014
unknown
Joseph P.
Aug 2014
unknown
Fay T.
Jul 2014
unknown
Dennis F.
Jul 2014
Service provider was very professional and explained all that he was doing to the furnace as he did it. Very helpful in providing information on dos and don'ts/
Dean B.
Jul 2014
unknown
Daniel M.
Apr 2014
Great, they arrived on time and hit the ground running. They worked fast and efficient and answered any question that I had. When they finished they cleaned up everything. I am an Engineer and usually am hard to impress but these guys impressed me. Good company and a pleasure to do business with.
Mark D.
Apr 2014
Our first positive experience was with David who came to our home to give us several job estimates. He was polite, concise, and offered very helpful advice. Once we decided to move ahead on one of the jobs (our master bath remodel), we were added to the schedule in a very timely manner. The job was started on time, however, the job took longer than was originally estimated because we kept adding more stuff to their list of things to do. Rob and Kevin were very nice, understanding, and patient. They did an amazing job with all of the features and details. We are very happy with our new bathroom!
Karen T.
Mar 2014
The workman arrived on time and completed the installation in about 4 hours. He was very courteous and answered all my questions. He removed the old furnace and left the area clean.
Robert B.
Jan 2014
installation went well and on time
Duane S.
Aug 2013
Provider wasn't interested in negotiating the price. They installed an A/C system in my son's house 2 weeks earlier. Price seemed very reasonable, so I contacted them. They quoted me a much higher price for the same unit, and would not negotiate. My son has the exact style and sq ft house I have, (I told the rep that,) and I live 3 miles closer to the business, so travel couldn't have been the issue.
I can't say whether product and service was good or bad. I hired a competitor and paid cash.
I can't say whether product and service was good or bad. I hired a competitor and paid cash.
David K.
Jul 2013
They finished in one day the a/c hadn't worked as well in years.
Leslie D.
Jul 2013
It went very well, all work was done on time and sys. is awesome :)
Lydia K.
Apr 2013
The GM came out in a timely manner, however we still have not received a
quote. I have made numerous calls. I also received one call last week that explained the initial delay was due a change in promotions and that the quote would be available by Thursday of last week. I
followed-up with two additional, and still no quote. We
would like a Lennox AC unit, but we may end up with another brand.
quote. I have made numerous calls. I also received one call last week that explained the initial delay was due a change in promotions and that the quote would be available by Thursday of last week. I
followed-up with two additional, and still no quote. We
would like a Lennox AC unit, but we may end up with another brand.
Charles B.
Mar 2013
The old tank hot water heater broke. Got three estimates. Charles Heating and Plumbing was the lowest estimate, but they were honest with the price and what was needed. Took 6 hours to do the work. Paid at the end.
Elizabeth C.
Mar 2013
See above
Susan V.
Feb 2013
The sales person was very knowledgeable, personable and informative. He gave us estimates on a few Lennox furnaces at different price points and efficiencies.
The installation guys were on time and professional. They thoroughly discarded all debris from the old furnace, humidifier, and air conditioner. Clean, neat and dependable.
The installation guys were on time and professional. They thoroughly discarded all debris from the old furnace, humidifier, and air conditioner. Clean, neat and dependable.
Scott K.
Jan 2013
We moved in recently and need a furnace inspection. We called and set up an appointment in December because we were told there was a discount. The tech arrived promptly and seemed to know what he was doing. He answered many of my questions and even turned up the fan speed for me. I was very pleased with this experience and am considering getting a contract with the company.
Cynthia B.
Dec 2012
Very punctual on estimate day and installation day. Installed new wiring etc. where needed, all included in original estimate. Spent time with familiarizing us with (new) programmable thermostat. Were finished in 4 hours.
HOWARD F.
Oct 2012
I contracted with another authorized Lennox dealer for purchase and installation of the furnace and A/C unit.
Forrest W.
Aug 2012
Their prices were too high. They weren't able to fix the furnace; there is a crack in it. They were fast and they got here right away but they were just too pricey and they kept calling for the money. The service was good and they were punctual.
Robert D.
Apr 2012
I will continue to use them in the future.
Susan M.
Feb 2012
We have an annual contract with them to be silver members and so they come out and inspect and clean our heating and air twice a year. They are good.
Licensing
State Contractor License Requirements
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FAQ
Charles Heating and Air Conditioning is currently rated 4.9 overall out of 5.
Charles Heating and Air Conditioning accepts the following forms of payment: CreditCard
Yes, Charles Heating and Air Conditioning offers free project estimates.
No, Charles Heating and Air Conditioning does not offer eco-friendly accreditations.
No, Charles Heating and Air Conditioning does not offer a senior discount.
Yes, Charles Heating and Air Conditioning offers emergency services.
No, Charles Heating and Air Conditioning does not offer warranties.