JP JOYCE PLUMBING AND HEATING

They were punctual, efficient and friendly, and were quick to come back to replace a part when we had a problem.

Good communication and follow up on their estimate.

I have a forced air duct system and wasnt getting sufficient heat to the right side of my house. I called them to come and take a look to access what was wrong and what needed to be done to fix this problem. When I called them to explain what what going on, I was told right of the back that there is a $150 charge just for them coming out and taking a look. I found that to be a high but i needed someone asap because i am renovating my kitchen and also needed the air duct moved in there...so I agreed and someone was at my door in about 2hrs, The person that they sent was very young and really didnt look like he knew what to do. After I showed him where the problem was I left him by himself to do his thing while I attended to working on my kitchen. For the whole time he was there (1hr 25min)..."doing "work".....trying to see why I wasnt getting air to the right side of my house....he was on the phone with his boss asking him what to do the whole time. After that I realized that this KID was not experienced and had no clue what he was doing. So after being there for less than 1hr and 25min, he comes to me with the bill and explains to me that I need new duct work for the right side of my house because they have gaps and the ducts themselves are old.....and he proceeded to hand me an invoice for $358! It took this KID.....1hr and 25min to tell me this. I asked why is this bill so high when you didnt do any work or replace anything or fix anything. He told me that this is for 2hrs of "work"....and that after 1hr and 30 min they charge for the 2hr rate! After him being outside at his van for the last 15 min....doing God knows what....he comes to me with the bill....which tells me he was killing some time so that he can charge me this 2hr rate. I asked him to call his boss and after going back and forth him for a minute he told me that if I use them they will see if they can "work" something out where they will credit me back some of the $358 that I wasted ino the cost of fixing the ducts. I was toled that someone will call me with the estimate the next day but no one did. I called them about 3 times within the next couple of days trying to find out what the price would be. Finally I got in contact with Mike and he told me to do the job would cost me $1500!!! I asked if the $358 would be deducted from that and I was told no....only $100. I politely told them no thank you....and just had to come to grips that I just flushed $358 down the drain for them doing absolutely nothing. If I would have known that I would have been charged this much without them actually fixing anything I would have never of called them. But do you want to know the good part? I called another company from angies list (COOL SOLUTIONS INC) and they came to my house....told me that i didnt need to replace all of my ducts.....that I had a broken damper. They charged $85 an hr (and actuallly did work).....was there for 1hr 30min......and charged me for 1hr and 30 min.....not 2hrs like jp joyce

JP Joyce Plumbing and Heating did a good job. They were very efficient and professional in their work and had a competitive price.

The crew was exceptional and I would not hesitate to use them again. A crew of 4 worked nonstop for two full days to complete the job. They were there when the inspector did his walk through. The inspector pointed out a few concerns and they fixed them right away.

They were very good. I did not end up using them but the man that came out was very good. I feel like most of the other companies that did quotes for me treated me like an idiot because I am a woman. But he was very good. He explained everything. Unfortunately he did not get the work because he does not do radiant heating. He is very knowledgeable. He explained everything. Whenever I called him about questions he called me right back. He was extremely nice. I have nothing but nice things to say about him. Even though I did not use him he was very good. If I needed some other type of service I would call him.

The plumbers were knowledgeable, professional, and did a good job of cleaning up after themselves. Overall they did an excellent job, the pricing was very fair, and we would definitely hire them again. This was our first experience using this company and we are very satisfied with the experience.

Written detailed estimate was provided and accepted. Procedure regarding Nassau county inspection regarding removal of oil tank was explained, date for work was arranged after permit was acquired. Job was completed on day of service in a professional and satisfactory manner. By agreement, new boiler was purchased at addtional discounted cost through National Grid offer for conversion to gas heat.

Michael responded to our request for a bid on our job promptly & professionally. His price was fair & he was very professional. Wound up going with a different plumber but would absolutely ask Michael back for a quote on any future work being done.