LOWES

Still trying to get it fixed, Lowes is fighting us and they sent back the rep from Harris but who wants them, he just came back and started lying to us that he never received the list of problems from Lowes, etc.. IT IS A NIGHTMARE!!

OUR INSTALL WAS THROUGH THE LOWES IN NISKAYUNA NY, NOT LATHAM. UNABLE TO CHANGE LOCATION. HORRIBLE! If you want to pay premium price for mediocre work this is the place to hire! I don’t have room to include everything that happened but this gives you the basics. This has been a 3 month ordeal so I have forgotten some stuff. Being 7 months pregnant, we hired Lowes to install vinyl fencing for our 3 dogs at our newly purchased home rather than install it ourselves. We got other estimates and although Lowes was the highest - we went with them because they estimated an install date of 3 weeks out whereas everyone else was 5+ weeks out. Weeks went by with no contact after we paid so I called to find out the status, apparently the materials had been in for some time but no one called us. I called to find out when we could expect the install and the installer called back with a day 7 WEEKS OUT. I called our rep to ask if there was anything we could do about this and stated he had another installer and he would call me to schedule. The installer shows up weeks later and immediately starts complaining about Lowes - how they didn’t have the right materials and Lowes sucks and yada yada. I don’t appreciate this type of bad mouthing but little did I know I would be agreeing with him in the weeks to come. Nevertheless, he was correct that they did provide the wrong gates but Lowes rectified that quickly. Turns out, this installer was an absolute JOKE - after their second day they only installed 2 panels - incorrectly at that. The sections were zig zagged without cement and even telling them numerous times that they need to be close to the ground they were 6+ inches high and just filled in with dirt to make it look like they were on the ground. (rep assured me they could go right on the ground) Lowes came out to check it out and agreed it was shotty work and to have another installer come out. Unfortunately, the first installer messed up the materials so of course they had to re-order them taking another week or so to get in. Now introduce installer #2 - he seemed great at first. The installer came by a week or so later and started the install. On day 2 I went outside to see how things were going and they were gone, I walked around to check it out post on the side of the house was beyond slanted, 1+ feet off, the gate had the incorrect hardware on it and the chain link was on our NEIGHBORS property – another thing I had specified over and over that couldn’t happen. Also, a lot of garbage was left all over our property. Months….we had been dealing with this for months and now it’s done…….but incorrectly – I was so annoyed I couldn’t even call them about it that day. Lowes called to find out how it went and I told them about the issues. I said that at this point, I just wanted to fix it ourselves but if we did it would void the warranty. I figured it best not to do that so they advised they would have the installer back out. Again, no word from the installer for days and then suddenly, on a Saturday, the installer just shows up at the house with no warning. I cannot explain how angry this made me. You don’t just show up at peoples homes. He says ‘I heard you had some issues with my install.’ Awkward. I explained the issue and walked him over to the side of the house where he proceeded to tell me it ‘wasn’t the end of the world’ that the post was crooked. No, it’s not the end of the world but it’s lazy work that we paid good money to have done correctly. I then took him over to the chain link section but at this point I just didn’t want to deal with him and asked that he contact my husband. Luckily, we have great neighbors who didn’t care about the fence so we didn’t have Lowes move it. Honestly, I am so over this whole thing that I just don’t want them on our property and would rather deal with the issues it may bring later on than deal with them any longer at this point. The finger pointing was ridiculous as well – the installer blaming Lowes, Lowes blaming the installer……it was maddening. Sorry Lowes, you hired these installers so they represent your company. Period! It suddenly became ‘you wanted it installed faster so that caused issues.’ Excuse me? Never ONCE did anyone tell me we would be sacrificing quality for timeline and YOU lied about the install time to begin with. I don’t know about you, but to me $3,500 is a lot to spend on a fence – especially a fence installed incorrectly. Steve at Lowes really did his best to help us out. After negotiating, they did get us about a 15% refund but that does not make up for the aggravation. I would 100% hire a different company and wait months if need be. Every time I look at the fence I get annoyed, hopefully that fades with time. The funny part…..it’s still not right. The section on the side of the house is less crooked but it’s still not straight. And they can’t take off the cheap plastic hardware they installed incorrectly because it would leave holes in the post and gate and I am NOT going to do this all over again. Moral of the story? DON’T HIRE LOWES!!!!!!!

We got several estimates on our roof after having some wind damage. I wanted to go with someone that would still be around for a while after the job was done. Lowe's estimate was about $500 higher than the others but it also included a little bit extra work and better shingles. Kevin Stevens came out and gave us an estimate. Kevin is great to work with! The actual work was performed by a company out of Indiana. Five Mexicans showed up on Feb. 6. They took off the 2 layers of roofing and hauled it off. They did a good job. We just had to watch that they didn't throw any extra material in the dumpster. Kevin even came out and picked up the 4x8 sheets we had left over and credited it back to our account.

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I thought their pricing, quality, responsiveness, punctuality and professionalism were all 'A's'

I liked the fact that a representative of Lowe's actually came out the day they were doing work to check everything out. They were quick and efficient and I would use them again.

IT WAS VERY GOOD. THEY WERE GOOD AT HELPING ME DECIDE WHAT I REALLY WANTED, COLOR WISE. THEY WERE QUICK. THEY WERE HERE WHEN THEY SAID THEY WERE GOING TO BE HERE.

THEY HELPED ME MAKE MY KITCHEN LOOK THE BEST IT COULD. THEY HELPED ME PICK WHAT SHAPE SINK WOULD LOOK THE BEST. THE EMPLOYEES WERE HELPFUL AND COURTEOUS. MY KITCHEN LOOKS FABULOUS.

THE PRICE WAS VERY REASONABLE. IT WAS AT LEAST $100 LESS THAN WHAT MY NEIGHBOR PAID FOR HERS. I HAD TO WAIT THREE DAYS AND SHE HAD TO WAIT TWO WEEKS. THE FELLOW WAS VERY PROMPT. HE WAS VERY CAREFUL NOT TO TRACK ANY DIRT INTO THE HOUSE. HE EXPLAINED EVERYTHING TO ME AND WHEN THERE WAS A PROBLEM HE CAME BACK AND FIXED IT AT NO CHARGE.

THE PEOPLE WERE VERY HELPFUL IN PICKING OUT WHAT WE WANTED. WHEN THEY CAME TO DO THE ASSESSMENT, WE HAD QUESTIONS ABOUT THE TYPE OF CARPETING THAT WOULD WORK BEST IN THAT AREA, AND THEY GAVE US SOME GOOD ADVICE. THEY WORK VERY PROFESSIONALLY AND CLEANED UP AFTER THEMSELVES.