EZ HVAC & Plumbing

We started working with Dale and his crew shortly after purchasing our new home in Jan 2021. Dale initially came to look at a leaky pipe in our master bathroom. He was fast and efficient and provided good advices. He also offer to have our water tested as he saw some discolorations on our copper pipes. This was the start of a long relationship with EZ HVAC. - the first major project we commissioned was the install of an overall water filtration system, including a UV lamp, softener and filter. Dale and his crew came on time and installed the system in one afternoon, improving the quality of of our water tremendously. As we were impressed by the level of execution and professionalism of the company, we comissionned our second project. - Dale removed our 20Y old oil furnace, dual gas tanks and overall heating system and replaced it by a Navien high efficiency system. He dug trenches in our yard, installed a 1000 gallon propane tank and the overall heat system in a few days, on time and on budget. He also added a pipeline to heat our pool, removing a large old propane tank.. He went the extra mile by re-leveling our yard, brought dirt and replanted grass everywhere where the machines created any damages. His crew was professional, efficient and always happy to help. He also changed our thermostats at the same time, swapping them for wifi enabled models. - The next projects was the removal of the old A/C which was not working efficiently, was taking an entire room and was leaking. Dale advised us and designed a dual system mini split/pushed air, linked to a Mitsubishi compressor. He was abe to order the key units quickly, despite the COVID led supply chain breakdowns and commissioned the bespoke duct work. Unfortunately, the ductwork company ended up delaying the printing by close to 9 months due to backlog. Dale provided regular updates and refurbished our old system to make sure we would have a functional A/C for the summer. This is the only project which took more time than expected and Dale provided tangible information as well as solutions to manage the situation. - As Dale finished our A/C upstairs, we asked him to transform the former utility room into a new bedroom. Dale took care of the transformation, partially with his crew and partially with sub contractor. As he verified our ceiling for water damages, he discovered and evidenced some leaks in the roof, which was 20Y old. - Dale oversaw the change of our overall roof, finding the right contractor, at the right price and making sure the job was done on time and on budget. - Lastly, Dale replaced a number of the old copper pipes in our basement with new PEX pipes, which was done, once again, on budget and on time. Overall, our experience with Dale has been very positive. Dale manage his business and his client relationships in a professional way. He has a strong attention to details and is always advising for the long run. He is always providing several alternatives to be mindful of budgets and timings and is very responsive when an emergency occurs. Keli, who takes care of the day to day client relationships is extremely responsive, friendly and helpful and, for us, experience has been 5 stars overall.

Dale and his employee came to take a look at my boiler which was smoking and not running correctly. At first he told us it just needed cleaning. Ok fair. he then told Us that the problem was a cracked heat exchanger and that we needed a new furnace. He told us that if we turned it on it could cause a house fire. He then told us he could replace the furnace but most places were closed for the weekend. He charged us a large amount of money and we paid and he left. We had another company come in because we didn’t believe there was a crack in the heat exchange. Turns out we were right. The second company that came in and did a full cleaning and some work and got the furnace running again smoothly. Now we paid the second company to do the work that dale and his employee claimed to do. They also charged us an extra $100 for “excessive vacuuming” which wasn’t done. The second company showed us everything they did and how bad the furnace was after Dales supposed cleaning he charged $400 for. After dale left he was texting me that he could swap out the furnace that he said needed to be fully replaced (which was not the case) and he would do it as soon as we sent over a cashiers check for $7500.00. Huge red flag. He was very responsive to my texts in hopes we would replace the unit. Once we told him another company had come in after him and fixed the problem, fully cleaned the boiler and reassured us that it did not have a cracked heat exchange and did not need to be replaced dale stopped responding to my calls and texts. I asked him to please refund us the money we paid for the cleaning. Since is clearly wasn’t done and he could keep the money for the emergency call. He avoided all calls and texts until we disputed our payment. He then reached out telling us that he was not wrong and he said that if we run the boiler and my house burns down and kill my children it’s not on him!!!! This man is a scammer and a complete fraud!!! Now he’s threatening us for not paying for a service he didn’t perform!!! I am a business owner as well and I have never come across someone so unprofessional!!!! I wish i had read some of his prior reviews before having him come out to look at my furnace as this seems to be a pattern for this company! I would never recommend this man or company to anyone!

It was a big job that had a few hurdles to get past, but Dale and his crew worked very hard and stayed until the job was done ( way past business hours) everything promised was done, they all cleaned up after job was completed . And his pricing was fair. Very happy!

EZ HVAC wanted payment in full to install plumbing and electrical for a new bathroom, they came and started the job, that was about 6 weeks ago, but we have not been able to get them to come back and finish. They just stopped communicating. They won't take our calls, they won't respond to emails or texts. I called from a different phone and they answered and said they would call me back to schedule a time to come back and finish, It's been 2 days No Call.

Awesome, very professional.

Excellent. Dale and the team are fast efficient and trustworthy. They helped me decide between multiple options and I could not be more satisfied with the results.

good

Based on positive reviews, I contacted EZ HVAC (EZ) to service my gas furnace. During the service, the EZ workers showed me a leak in the furnace exhaust pipe. They instructed me to call the EZ office to reschedule follow-up work to fix the leak. I immediately called the EZ office. EZ, via Nicky, said she couldn't reschedule me then because "parts may have to be ordered" and she needed to talk with her service workers when they returned to the office. She said she "has my number and will call me back to reschedule." Immediately after the call, I received an email invoice from EZ for the service work. I immediately paid the invoice in full via credit card, and -- feeling positive about EZ -- added a 20% tip. Two days went by without a call back from EZ. On the third day after service, Friday morning, I called EZ, Nicky said the information about the leak was given to owner Dale. Nicky said she "has my number and will call me back to reschedule." No call back by the end of Friday. The leaking increased over the weekend. On Monday morning, I called EZ and said the leaking increased. Nicky said she will "call Dale and will call me back." No call back by the end of Monday. On December 1, another furnace servicer fixed the leak. As of December 1, EZ has never called me back. Update: Nicky claims she told me parts needed to be ordered to fix the leak and there would be a delay in getting parts from the distributor because of COVID. First, her claim is absolutely false. Second, the furnace servicer I contacted, after no response from EZ, diagnosed the leak, on his service visit on December 1, as a simple misconnection of the existing pipes. The servicer completely fixed the leak on his visit on December 1 by simply readjusting and reconnecting the existing pipes.

Professional and.explains things easily

Fixed but quite expensive!

Great work. Showed up, jumped right to work. Was quick, did the job 100% right. Cleaned up afterwards and were gone. I live the fact the office calls you later for billing and then sends you an electronic bill. Simply, quick, perfect.

Very well. The work was done very quickly. Prompt, courteous and efficient tech and staff.

Dale was very professional, and well presented. Work was done in a timely manner. He was very clean and organized. I’m very pleased with the work that he has done. If I ever need anything else I will be sure to call him.

Very timely and in a customer need appreciative manner.

Excellent. EZ HVAC came in on a late call, a day before before renters arrived, and picked up and installed an oven in my Catskill home. They were like a commercial swat team as best I can describe it. The rate was reasonable, service and follow-up excellent and I highly recommend them.

It was great. He listens to everything that I had to say and gave me some great advised and some other options also. He was on time, he told me when he is coming and shown up when supposed to. Got the work done and very professional.

It went fabulous! They are the best company we have worked with in years. They are very responsive and extremely punctual. They provide costs description and estimates for everything. They are always timely when completing work and I would highly recommend them to others.

The company was on time and completed on time as well. We did not have any issues or challenges. The lead technician was very helpful and friendly...

They were wonderful. No complaints. They were very professional and they got an estimate right away. They were on time, courteous, and professional.