Services we offer
Reviews
3.810 Reviews
Showing 1-10 of 10 reviews
Stephen M.
08/2017
appliance repair
 + -1 moreFast forward to this year the dang thing acts up again. Called in mid July and the closest date was August 17. The wife and I waited all day and keep on checking their automated service for a estimate on arrival time and it kept rescheduling for a shorter time frame. Finally at 5pm the wife calls and finally gets a human on the phone. The girl tells her all the techs are still out and she will have him call after his last job ( she had our, cell s, home phone and e-mail) to contact At 7:15 we called again and were told the job was rescheduled to SEPTEMBER 15 ! . No call, no contact nothing. After speaking with a supervisor the best they could do was offer a third party voucher but we had to lay out the money, send in the bill to them and THEY would decide if they would reimburse us. I can just imagine what this is going to be like getting this done. I just like to say I have used Sears products and had service contracts since the early 1970s. Many of their products had great longevity and we never had a problem with any repairs. I had heard thru several acquaintances that in the past several years their quality and services had deteriorated but I wasn't concerned , This was a reality check and I guess I wont be using Sears for my future needs as to appliances.
Description of Work: I had a refrigerator which decided to break down right in the middle of summer . The unit was covered by contract so I called the Service center and they told me the earliest appoint was three weeks. After waiting for a three weeks they came,, diagnosed the problem and ordered the part. He said the part would come within 5 days (which it did ) but he wouldn't be back for another three weeks to install it. . He then told me " you look like you can handle it " and I could do it or wait three weeks( r I was living out of a cooler). I got the part, and knowing nothing about refrigerators, installed it and l lucky for me it worked, I wondered if I had shorted something out would they have cover it. So much for customer service.
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Christie V.
08/2016
appliance repair, auto repair
 + 0 moreSears repairman came and quickly (10 mins.) diagnosed that it wasn't an appliance problem, but a plumbing issue, and that he couldn't help. For this, he charged $150. I sent and email to the company complaining about this robbery, and did get $50. back. This is why I hate dealing with Sears. Unfortunately, they were the only company that would service my Frigidaire. .
Description of Work: A dishwasher that wouldn't drain
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$150
Richard B.
12/2015
appliance repair
 + -1 moreThis company did a great job. I would recommend them to anybody.
Description of Work: I purchased a washer, dryer and dishwasher. They installed all three things.
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Yes, I recommend this pro
Faigie B.
10/2015
auto repair, car tires
 + 0 moregreat
Description of Work: provided new tires
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Yes, I recommend this pro
$300
renee S.
10/2015
vacuum cleaners
 + -1 moreThis company no longer services my area, and was able to last year.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$125
Webster L B.
08/2015
auto repair
 + -1 moreThe car is still running. Their punctuality was pretty good. The only thing that really hurt them in my grading was the last time I took it in they said I needed new struts and when I brought it in again they said I did not need new struts. So, somebody was a little confused.
Description of Work: I usually get my car serviced at Sears.
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Yes, I recommend this pro
Grace H.
06/2015
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: New washing machine
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Yes, I recommend this pro
$1,200
Brian J.
11/2014
heating & air conditioning/hvac
 + -1 moreIt was very frustrating, they just wasted my whole day.
Description of Work: They had me wait around all day long for a repair man and they said they couldn't fix my heating unit.
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gary B.
03/2012
vacuum cleaners
 + -1 moreWe knew what we went in there for because I had already looked up online what I wanted. We had just a couple of questions and we bought it within ten minutes.
Description of Work: Sears sold us a vacuum.
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Yes, I recommend this pro
$180
Barry D.
02/2012
auto repair
 + -1 moreI think Sears Auto Center employees lack professionalism.
Description of Work: I took my car to Sears Auto Center.
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Yes, I recommend this pro
$350
Contact information
4 Smith Haven Mall, Lake Grove, NY 11755
www.sears.com/shc/s/StoreLocatorView?storeId=10153#resultsService hours
Sunday:
10:00 AM - 9:00 PMMonday:
10:00 AM - 9:30 PMTuesday:
10:00 AM - 9:30 PMWednesday:
10:00 AM - 9:30 PMThursday:
10:00 AM - 9:30 PMFriday:
10:00 AM - 9:30 PMSaturday:
9:00 AM - 9:30 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Appliance Repair,
Vacuum Cleaners,
Heating and Air Conditioning,
Auto Tires
FAQ
Sears is currently rated 3.8 overall out of 5.
Sunday: 10:00 AM - 9:00 PM
Monday: 10:00 AM - 9:30 PM
Tuesday: 10:00 AM - 9:30 PM
Wednesday: 10:00 AM - 9:30 PM
Thursday: 10:00 AM - 9:30 PM
Friday: 10:00 AM - 9:30 PM
Saturday: 9:00 AM - 9:30 PM
No, Sears does not offer free project estimates.
No, Sears does not offer eco-friendly accreditations.
No, Sears does not offer a senior discount.
No, Sears does not offer emergency services.
No, Sears does not offer warranties.
Sears offers the following services: Auto store.
Contact information
4 Smith Haven Mall, Lake Grove, NY 11755
www.sears.com/shc/s/StoreLocatorView?storeId=10153#resultsService hours
Sunday:
10:00 AM - 9:00 PMMonday:
10:00 AM - 9:30 PMTuesday:
10:00 AM - 9:30 PMWednesday:
10:00 AM - 9:30 PMThursday:
10:00 AM - 9:30 PMFriday:
10:00 AM - 9:30 PMSaturday:
9:00 AM - 9:30 PM