Sears

Fast forward to this year the dang thing acts up again. Called in mid July and the closest date was August 17. The wife and I waited all day and keep on checking their automated service for a estimate on arrival time and it kept rescheduling for a shorter time frame. Finally at 5pm the wife calls and finally gets a human on the phone. The girl tells her all the techs are still out and she will have him call after his last job ( she had our, cell s, home phone and e-mail) to contact At 7:15 we called again and were told the job was rescheduled to SEPTEMBER 15 ! . No call, no contact nothing. After speaking with a supervisor the best they could do was offer a third party voucher but we had to lay out the money, send in the bill to them and THEY would decide if they would reimburse us. I can just imagine what this is going to be like getting this done. I just like to say I have used Sears products and had service contracts since the early 1970s. Many of their products had great longevity and we never had a problem with any repairs. I had heard thru several acquaintances that in the past several years their quality and services had deteriorated but I wasn't concerned , This was a reality check and I guess I wont be using Sears for my future needs as to appliances.

Sears repairman came and quickly (10 mins.) diagnosed that it wasn't an appliance problem, but a plumbing issue, and that he couldn't help. For this, he charged $150. I sent and email to the company complaining about this robbery, and did get $50. back. This is why I hate dealing with Sears. Unfortunately, they were the only company that would service my Frigidaire. .

great

This company no longer services my area, and was able to last year.

unknown

It was very frustrating, they just wasted my whole day.

We knew what we went in there for because I had already looked up online what I wanted. We had just a couple of questions and we bought it within ten minutes.

I think Sears Auto Center employees lack professionalism.