Allways Moving & Storage Co. is a full service experienced moving company ready to help you with all your moving needs. We offer free estimates, helpful moving and packing tips, and prompt dependable service. We are a premiere Kingston moving company. Let us help plan your move! Customized estimates are provided for both local and long distance moves by having a professional move consultant come to your home to conduct a move inventory, and create a no-obligation price quote. Complete the form above and an Arpin representative will contact you shortly.
Moving, packing & unpacking., storage
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
6% | ||
6% | ||
0% | ||
10% |
First, the three employees arrived earlier than the agreed upon time and sat in our driveway waiting for us to arrive. We realized later that they charged us for that time. I will get right to the point of how they did with the large items that were of concern to us. The refrigerator: they could not figure out how to get it through the doorway so they carelessly disassembled it, shelves, doors, water connections, etc and after banging it back and forth between the door jambs, causing scrapes and dents while doing so, they finally got it out and loaded. I'll mention now so I don't forget that they left behind the parts to reassemble the doors. Had I not seen them and brought them myself, they could not have reassembled the refrigerator at our new location. Even with my bringing the parts, we later found out, when we had to hire a technician, that they failed to reconnect the water line in the door and they left screws out on the hinges. They also did not take the time to correctly reassemble the shelves, so the freezer drawer would not close. We now have water leakage on the floor about once a week, which we never had before. So far we have spent over $200.00 attempting to correct what they did and it is still not resolved.
The garden tractor: they did not know how to get the wheels to free-spin and obviously tried various things. I saw the difficulty they were having so I showed them the wheel release. The day after the move, I found that they had turned the key on and left it on, killing the battery.
But the nightmare was the dining room table. The set is a Henredon, which is a very good make, and in addition to its monetary value, it has sentimental value. The table has two pedestal bases, each of which has three claw-foot legs. We specifically asked them to use extra care with the table and even offered to disassemble it into two halves. They assured us that was not necessary and they put the table into the truck, out of our sight. When we arrived at our new home and they were unpacking the truck, they informed us they had bad news; the legs had broken on the table. They said that they had placed our FULL-SIZED couch on TOP of the table and they theorized that when one of the legs broke, it must have shifted back and forth, breaking every single one of the claw feet! Our table still sits in its destroyed state in our sunroom, which is our entrance, and everyone who visits looks at the table in disbelief, saying that "savages" must have done this. When the Allways employees left our house they assured us that Allways would take care of the damage they had caused. The next day, we tried to call the owner of Allways and you guessed it, he would not answer our repeated calls over the course of several days. It was only after telling an employee on the phone that if the owner did not call us back we were going to file a lawsuit that he finally called. Bottom line is he offered us $200.00 plus $200 "good customer relations" for a total of only $400.00 towards an attempted repair. We have had two estimates from professional woodworkers and both informed us that the legs have been so structurally compromised that they can make no guarantee if they attempt to repair it. They told us that a repaired leg could break again the first time we open the table to put a leaf in. They also told us that a couch should never, ever have been placed on top of the table. Keep in mind we are talking about a set that cost over $10,000.00. So we were left with no other option than to sue him. The court appearance has been scheduled for May. When the owner received the notice of the suit and the notice to appear, he called us in an attempt to "resolve this informally." During this discussion he actually said that if he has to pay for a new table, he "wants the old one and he knows that it has sentimental value."
What about insurance, you ask? The day of the move the employees told us that there was standard coverage included which was sufficient for what we had to move. However, there is a clause in the contract, required by the U.S. and NYS Departments of Transportation, that allows the homeowner to reduce the mover's liability by accepting 30 cents per pound for an item that is broken. So for example, if the table weighs 150 pounds, you receive $45.00. A $2000.00 television weighing 30 pounds would have a maximum of $9 coverage. The Department of Transportation also requires the HOMEOWNER, if they want to accept this waiver, to write in THEIR OWN HANDWRITING, the words 30 cents per pound. This is to acknowledge that the homeowner is aware. Needless to say, we would NEVER sign off on that type of waiver. No reasonably intelligent person would do so. But at the end of the move, after the employees left and we were again reviewing the contract because of the damage they had done, we found that one of the employees actually wrote in 30 cents per pound, without our knowledge. We are taking appropriate action on that matter as well.
Bottom line, they did thousands of dollars of damage and they will not stand up and do the right thing.
So BEWARE.....you might think the price is reasonable, so did we, but it will cost you plenty in the long, and short, run.
I wish I could post photos of the extensive, irresponsible damage they caused to our table. If you are not already convinced, that would do it.
"Hello, We're sorry that the estimate exceeded the amount that was provided on the quote. After everything was packed, it turned out that 129 cartons were needed instead of the 75 quoted to complete the move, which led to the price increase. However, I'm glad that our men did a great job and that everything was transferred to your home without damage. Thank you for those kind words as we know they work hard in providing a quality service. We hope you're settled into your new home and we wish all the best. Sincerely, Allways M&S"
"Thank you for the great review! If you need anything else, let us know!"
"Thank you for taking the time to write this awesome review! Enjoy your new home!"
"Thank you for the positive review! Enjoy your new home!"
"Thank you so much for the kind words and describing your experience from a few years ago. Hope all is still well!"
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