Order A Plumber, Inc.

"Thank you for taking the time to give us a great review! We really appreciate your business and look forward to servicing you in the future!"

"(consumer name withheld per their request) first and foremost thank you for using our service and providing us with feedback on our performance. We take all of our customer reviews seriously. We are glad that we were able to provide you with service upon your request and that we were able to identify the source of the water leak you had us trouble shoot. We do understand that our technician did explain to you the process of the leak search and the cost prior to starting the job, and that our technician and yourself were in full agreement before we started the process. In regards to the work performed the leak search we performed spanned just short of an hour and we exhausted all resources prior to ruling out a possible leak from the plumbing in your bathroom shower. However as stated on our invoice the leak appeared to be coming through the ceiling below when the shower was in use and water was escaping the shower enclosure and getting onto the floor, we also pointed out some tiled areas inside of the shower which needed the attention of a tile contractor. Many times a leak coming from a second floor bathroom is not plumbing related although the leak may appear while a shower or tub is in use. Often times this is from either a shower curtain not containing the water within the shower or from water penetrating the shower walls or bathroom floors through unsealed tile areas or damaged floors or walls within the vicinity of the shower or toilet area. As stated we noted our findings and our suggestions on your service ticket. We are glad to have been able to rule out that the leak was directly related to your plumbing pipes. We take all of our reviews very seriously and we constantly strive to satisfy our customer needs. Thank you again for your business, and if you would like to discuss this further or feel there is something more we can do for you please do not hesitate to call us in the office 631 234 0687. Anything we can do we will do."

"We appreciate the feed back Frank. We do apologize for the early phone call but your lead came in the previous night and we followed up first thing in the morning. Our office hours are from 8:00 A.M. to 5:00 P.M. and try to set the schedule for the day first thing in the morning. Our diagnostic fee is $39.00 the initial visit which gets waived if you move forward with the work. We did give you a discounted price to repair two toilet bowls and we apologize if you feel that the price was to high. Our goal is to gain and keep our customers always. Please give us a call if you would like to discuss this further. Again we appreciate all of our customers comments."

"We appreciate your feed back. We are always willing to hear our customers opinions and take it in to consideration. We want all aspects of our company to grow, especially in the customer service area."

"Thank you for the review!"

"I'm glad that we were able to locate the issue and repair it, thanks for the review!"

"Thank you Terri for the good review. We take the opinions of our customers very seriously and appreciate that you took the time to write about your experience with our company."

"Tanya we are happy to hear that we were able to resolve your immediate issue the same day you called us. We would like to thank you for using our service, and we do take all of our reviews seriously and we do appreciate your feedback. We are aware that our service technician did look at another toilet for you as you requested and did make an adjustment to that toilet for no additional charge. Also we do understand that you did call us back stating you were still having an issue with the second toilet. It was our pleasure to return to your home and warranty the additional work we performed for you. We are sure that you will not have an issues in the near future with the new fill valve we installed on the second toilet free of charge and completely covered under our companies warranty policy. As stated earlier we do take your feedback very seriously and we take all customers concerns over pricing into consideration. As you know our pricing policy is explained when the appointment is booked, and all of our on-site diagnostic and repair estimates are explained and require approval prior to any work being performed. Moving forward we look forward to serving you and your neighbors with same day trusted and guaranteed plumbing services. If there is anything else I can do for you please feel free to contact me, I am always available and can be reached in our office at (631) 234 0687. Thank you again for your business."

"Thank you very much for the good review. We really appreciate the positive feed back. Please don't hesitate to contact us again in the future if you are ever in need of our services. It was a pleasure working for you."

"We just want to thank you for taking the time to write a good review. We pride ourselves on offering the best customer care possible from the very first step of your experience with Order A Plumber. We will look forward to doing business with again."

"Thanks!"

"Thank you for the great review!"

"We pride ourselves in being professional, thank you for your review!"

"Thank you for taking the time to leave us a great review!"

"Thank you for your comment! We were very happy that we could get to you and fix the problem."

"Thanks!"

"Thank you for your comments!"

"Thank you for taking the time to write us a review!"