"You were quoted an hourly rate, which also included a charge for any materials used to pack. The quote was gone over with you three times over the phone, once in an emailed quote, which was worded perfectly and correctly and once again in contract form, in which you signed off on both the quote and the contract. We provided seven movers and three moving trucks. Stating you were 90% packed is false, we packed up exactly 110 boxes worth of contents for you. You antique desk was immediately pointed out to you that it was fragile, the left side was broken and a picture was uploaded to your file. You said you were willing to take the risk and have it moved. The only accurate statement you made was the Mozart head did crack. We found the exact piece for $50 and did the right thing by crediting you $400, eight times its value. Your work laptop was personally handed to you by one of the partners, immediately upon arriving to your new residence. You paint a pretty bad picture for someone when the move was completed tipped seven guys $120 each. We wish you luck in your new residence."

"I will start by saying I’m truly sorry this was not as pleasant of an experience as it has been with our other customers. We really pride ourselves in trying to make every customer happy by the time the job is complete. We discounted the bill almost 15% at the end just to try and help you out and we’re quite shocked that you would write such slanderous comments after the amount of work we did. When we did the FaceTime walk you through, you showed us what was going to be moved. We took a detailed inventory list so we could determine how long it would take us to move it as well as how many storage units you’d need. When questioned, you stated that you and your friends would have everything packed and ready for us to us to load by the day of the move. We agreed on an estimated price of $3,950 which would go up if additional time was needed. We sent you a written quote that we then went over again and you signed off on it. After that time, you requested that my guys come the day before and pack the majority of the house. We had to purchase almost $700 worth of packing materials and had four guys at your house for five hours. The contract clearly states what additional time and labor is going to cost, so I’m not sure why you didn’t know it was going to cost more, but that was just the beginning of where things all changed. You originally agreed to get two storage. At the last minute you informed us you only got one storage unit and we had to make eight additional trips deliver pieces of furniture and items to individual friends’ houses so they could store stuff for you. Instead of the three hours we were contracted for, the trip took ten hours. I’m sorry that I was forced to tell you that we would have to leave your stuff in the street because I’m empathetic to your personal situation, but you weren’t giving us any options. My trucks could not become your storage facility. Again, we are sorry it didn’t work out and feel we went above and beyond on this job. We wish you well in the future."