Very Disappointing and stressful! Made an appointment for an estimate to trim 3 oak trees, and asked where I was referred from, told them Angie's List after reading the reviews here. Thought it might make them especially attentive to my service, since it would be likely I'd be leaving a review, but that wasn't the case.
Arborist who inspected the job was very thorough in answering my many questions and attentive to my strong concern of not over trimming. I especially stressed not to trim the low hanging branches that I like. Considering that, I asked how access to the highest parts of the trees would be possible, since the low branches over my driveway entrance looked too low to allow a truck to the trees farther back on the property, but I wanted the arborist to say that, which he did, saying the branches were too low and they could not be simply pushed aside for the truck, they're too thick. So climbing the tree was discussed, we ultimately agreed the low hanging branches over the driveway didn't allow for a truck to enter the property. I asked how a climber would know what branches to cut from their perspective inside the tree and was told a second person would guide the trimmer to the necessary branches. It would take more time to do the job by climbing instead of truck but they'd do by climbing I was told.
Decided to go ahead with the job based on the thoroughness of the answers to my concerns. Several days later made an appointment, which I believe I later changed from afternoon to morning, but no show that morning, was told it was for the afternoon, maybe my mistake, but could have been a non-issue by a 1 day confirmation by Davey. I suggest they consider doing that as my electrician does.
When I returned home from work I was immediately concerned upong seeing the lower branches at driveway entrance were all oddly bent down to the height of the top of my car and mis shapen, but relieved the lower branches were not cut as we agreed. However upon much closer inspection and confirmation by my wife it was clear a bucket truck had been driven onto the property and damaged the lower branches, stripping the bark off some, cracking others, necessitating their removal - so much for the low hanging branches on the first tree. One of the other oaks wasn't dead wooded, the walnut not completely deadwooded (among which the obviosly broken branch hanging down the arborist and I noted upon on initial meeting wasn't removed).
So not too happy had to call to rectify, but how to fix something that can't be put back? Was told the low hanging branches could be tied to not hang so low. They returned, but simply cut the lowest hanging branches damaged by the bucket truck and did a bit more deadwooding of the one oak missed but not completely all the way up the tree - and the walnut revisited too (though there is still deadwood left at the top of the tree). Thought they'd offer me a discount for the trouble, but no. Now super storm Sandy blows through with no damage, but how do they not just say Sandy did what they damaged? Too much b.s. already to take any more time on this anyway. One good part of job was overall tree shaping was done as discussed.
Failure on Davey's part was either our agreement wasn't communicated by the arborist to the job foreman or the forman just blew off what he was instructed to do. Morale of the story is: Don't let anyone work on your property without your direct supervision or it doesn't get done right or the way you want!