SunCastle Pools LLC

Purchased a home in the spring that had a pool. Called the phone number supplied and spoke to a pretty nice guy. I told him since I never had a pool, I would need help opening the pool and season start up (shock, vacuum etc.) His price was high for an above ground 18' pool, but since these guys came recommended by A.L. I went with them. The subject told me it was prime season and they would not be able to get to me until a week later, since I was in no rush I agreed, the guy told me he would email me a contract with the prices. 7 days went by and I never got an email or phone call for that matter. I called the company and spoke to the same individual who apologize and then sent out the contract. Two weeks went by and I did not hear a word from them so I decided to go with someone else. About seventeen days after the initial contact I received an email informing me that someone would be at my house the next day. I replied to the email and told them I no longer required there services. The next day, two workers that did not speak english showed up late afternoon in a rental truck to do the job. Hi priced and lack of communication. No thanks.

It turned out great! They were very responsive, pleasant to deal with, and very professional.

Had called and scheduled pool to be opened around the 10th of May; wanted it open for Memorial Day. They came, removed cover, setup the pool equipment and got it started. Determined chemicals needed and added; told us to call in two days when he expected water would be clear. Came back and did opening vacuum day after we called and the pool just looks beautiful and inviting.