Harder Services, Inc

PSE&G hired Harder Services to clip back some branches of trees that were hitting the electrical wires in our backyards. It was specific to certain streets in Garden City. We were not notified of their arrival - the Harder tree guys showed up in my yard, didn't alert me to their presence, and proceeded to cut off entire huge branches off of my three main trees in my backyard. They completely hacked up my neighbor's tree. There was no concern with regard to aesthetics, it was a total hack job. I asked the Harder tree employees to stop what they were doing because they were about to hack off two large branches of my tree. They got down off of the tree while I called PSE&G. One of the Harder employees that was working in my neighbor's yard came into my yard and began harassing me. I told him that we had just contracted with Harder Services in November to trim all of the branches of the trees in our yard, at a cost of more than $650. He told me I was full of sh*t, that they were going to continue their work as planned, and I had nothing to say about it. I asked him repeatedly to leave, I informed him that I was on the phone with a manager from PSE&G, and he laughed in my face and called his foreman over and told him to get back up in the tree. I then told him that I was going to call the police, he laughed at me again, and said, "go ahead, that cop is going to tell me that I have the right to do whatever I want." And then he continued to laugh and got in my face. So I hung up with PSE&G and then called the police department. When the officer arrived, he agreed that it looked like the trees had been hacked haphazardly, and that they had removed branches that didn't need to be removed. The officer called one of the worker's over, and I explained to the worker that we had just had all of the trees in our yard trimmed in November, and the worker, who wound up being a foreman, said that whoever did the trimming of our trees did it completely wrong and deadened the particular branches that they had trimmed. When I told the foreman that it had been Harder Services who did the work, he just sheepishly smiled and said, "sorry." The foreman agreed to return this morning to trim the remaining branches that were close to the electrical wires in the back and said he would work with me before he removed anything. He did not show up this morning and multiple calls to Hank at Harder Services were not returned.

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Horribly. Agent Orange would have been a better choice. The trees in the neighborhood are ruined and there is nothing to be done. It is heartbreaking. Beautiful old trees are destroyed and this incompetent horrible company is being paid by PSEG to do more damage.

Finally last month, I got the owner on the phone. He apologized and volunteered that they weren't good at getting back to their customers, saying that my job had been put off because it was relatively small and they had been focusing on the bigger ones. He promised that Harder would send a crew to my house within the week to do the work. Then, nothing. Once again they ignored my messages and failed to return my calls. 5 months in, the work still isn't done and I will need to contact another company. For any business, but especially for a small service company, one of the most important aspects of its reputation is how it keeps its promises. Harder Services might do a good job if there's enough money in it to make the work enticing but in my experience, it's all about the money for them. Other than when the time comes to write the check, it seems that the customer is a minor irritant. Don't count on Harder to keep its word. Be warned.

I had another company from Angies list give me a $2600 estimate and did the work in a day. They were very professional and I thanked them for there estimate however, they were very over priced. Another company gave me a $7100 estimate but I went with the third company ($2600).

All the lines are clear. There are some small branches still close to the utility pole. I was told that this was LIPA's responsibility because of the transformer on the pole. He cut the branches back to the trunk at the joints so no damage was done to my neighbors tree. All lower branches were removed so the lines of the tree are clean. No doughnut hole through the branches as is too often done. Looks good. The cut branches were removed. No damage was done to any surrounding bushes. The yard was left clean. The workmen were friendly and cooperative. Easy to work with.

Workers were friendly and helpful.

Went well. they protected surrounding growth and cleaned up everything.

They did excellent work and are coming back to do more work soon!

It was the first time we had used them. They scheduled us even when they were busy after the hurricane. They did a great job and their price was half of what another bid was.

It went well.

It went well; they did a good job. They were a little delayed in the service so for punctuality I would give them a B but everything else is an A.

They did a good job. They cleaned up pretty well afterwards. We will use them again in the future.

They are excellent and I would recommend them to anyone. The proprieter, Hank, is extremely honest and thorough. He spent a lot of time going through stuff with me. They were very clean, efficient, and gave me advice that saved me money in the long term instead of spending money on things I did not need.

Contacted Harder; they esxamined the trees and concluded that they were dying and dangerous. They provided a written estimate and performed the service a few weeks later. Removed the trees and cleaned the yard.

They were very good. They charged me $1830.33 for their service. They got back to me right away. They were professional and clean. They cleaned up after a tree fell on my house and it was very well done. They had the correct liability insurance and workmen's compensation. That was something which was very important to me. The tree removal was very good and it's very important that you have that insurance. I would definitely use their services in the future too.

It went very well. They are very professional, and they have all the right equipment. I like them.

Their bid was a little bit too high. We found a company that was about $400 dollars cheaper than this one. This company was also not going to chop the wood into smaller pieces.