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Paradise Pool and Patio
In Ground Swimming Pool or Accessories - Repair or Service, Swimming Pool Remodeling, Swimming Pool Opening & Closing Service,
About us
Master Pool & Patio, Inc., is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. We welcome the opportunity to earn your trust and deliver you the best service. No job is too big or too small for our experienced team. Call today for a quote.
Business highlights
Se habla espanol
13 years of experience
Services we offer
Pool Maintenance, Pool Repair, heather pump filter repair, pool open and close, pool service liner change
Amenities
Free Estimates
Yes
Reviews
3.127 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 41% | ||
| 19% | ||
| 0% | ||
| 11% | ||
| 30% |
Filter reviews by service
Showing 1-25 of 27 reviews
Jim G.
Jun 2024
Swimming Pool Opening & Closing Service
Donâ t ever hire these guys. They took off my cover, threw in some chemicals and promised to come back to add chemicals. They didnâ t return so I bought and added chemicals. Then they came to vacuum and said they would return for second vacuum. They never came back and after 15 phone calls I opened the pool myself. I paid them after first treatment, what a mistake. DO NOT USE THIS SERVICE AND IF YOU DO, DONT PAY THEM UNTIL THEY COMPLETE THE JOB
Frank R.
Jun 2022
Swimming Pool Opening & Closing Service
They didn?t clean up the garbage after work was done and they didn?t finish the job same day
Victor C.
Jun 2021
Swimming Pool Opening & Closing Service
Over a month now and the pool is still unusable. I paid for him to replace the pump and the entire cleaning amount, yet it is still not clean. He or uses to come and does not come for two more days. Limited options this year because of scarcity of chlorine. I am DEPENDENT on him and he has been a failure. Twice I. e. had to tighten the filter ring because he left it leaking. He came last Friday when I was away and left with the hose running and did not come back for 24 hours. Luckily I asked my neighbor to check and he turned off the hose. I have had to clean myself and add laundry bleach. I hired him to to take full care - opening, cleaning and weekly service. Disgraceful.
Fisnik B.
May 2021
Swimming Pool Remodeling
I regret working with them
Tracy H.
Jun 2020
Swimming Pool Opening & Closing Service
Total rip off. Demands cash, refused to give a receipt, took a cover off, dumping debris into pool. Did not use proper chemicals to clean the pool, sent me to the pool store. I have a camera and it showed him doing nothing when I was gone. Refused to give money back or fix a horrible job. The worst experience ever, con artist and thief!
Response from Paradise Pool and Patio
"We went to the pool store first and discovered her pump was not working. We tried to cover the pool with debris as much as possible. how can you tell now that we did not use the proper chemicals? All of my customers know that we use the right chemicals. Can you tell the truth about how to wash the cover, and how long we took to connect your pump and how long it took us to remove debris from your pool?"
Edwin R.
Oct 2019
Swimming Pool Opening & Closing Service
he was very flexible with scheduling and available immediately
Juan L.
Jul 2019
He come first time, he install my pool with rock underneath, after I call him, I was leaving the pool empty I waste money with water bill, after he come to fix, and now more stone underneath, and the liner he leaving out, I called him again today come and one more time threw the water out one more time, now when I come back to check he break my liner and the rock still underneath, Jorge is really irresponsible, now I will sue him, for all the time and money I spend with this guy
Response from Paradise Pool and Patio
"we cam back all the time to try to fix it he go we us inside the pool and he see no more stone is no like he never there hi do not mention that ,we never gone and do not coming back we left went the pool is fix and good 100% we put new liner and give him discount he never mention"
Yongran H.
Aug 2018
Swimming Pool Opening & Closing Service
Very interesting company. They are never on time. Don't ever take a day off from work and wait for them. They will never come as scheduled. I say 'interesting' because I don't think the owner really take it serious that he is never on time. Other than that, his costs are quite reasonable.
Charles M.
Jun 2018
Swimming Pool Remodeling
A 1/2 a star is too much for the guy! He should have NO stars! He destroyed my property and pool walls. He left it in a hazardous condition, he broke my fence, and did not get rid of any of the debris. He was supposed to finish in 2 weeks, its months already, he's blocking my driveway with the equipment. He promises to repair the pool and I don't have one penny back so far. He is also going under Paradise Pools now - that is his new company. He misled me on everything and lied. He only has 2 employees Christian and Omar. He is supposed to reimburse me my $6000 plus the cost to fill in my pool.
Meg L.
Jun 2018
Swimming Pool Remodeling
Never stuck to their date when they said they were coming. I got re-tileing done on the edge, and now there is residue in places of the bottom of pool and the side from the stuff they used to make them stick. After it was filled they were suppose to do what I thought was a proper opening with chemicals and vacuum but they only did chemicals, no vacuum. Quite disappointed.
William L.
Jun 2018
Swimming Pool Opening & Closing Service
Did a Great Job
Nancy M.
May 2018
Swimming Pool Opening & Closing Service
He fit us in his schedule quickly and did a nice job
Christine J.
May 2018
Swimming Pool Opening & Closing Service
He actually came for service early.
Donald S.
Sep 2017
Swimming Pool Opening & Closing Service
vERY NEAT, ATTENTIVE TO MY NEEDS AND REASONABLE PRICED.
Jaclyn M.
Jul 2017
Swimming Pool Remodeling
Jorge at Master Pool & Spa is terrific. He answers the phone immediately and shows up promptly (and calls if he can't make it) I feel his prices are well below other companies in Rockland. He will be my new pool guy!!
Al N.
Jun 2017
Swimming Pool Opening & Closing Service
Leo M.
May 2017
Swimming Pool Opening & Closing Service
They did a great job!
George T.
Apr 2017
Good price, good job, good crew. Finished the job in just a few hours. Very satisfied. George and his crew are very skilled and courteous.
Christine C.
Jul 2016
In Ground Swimming Pool or Accessories - Repair or Service
I had to call 6 times to actually get them to go to the property over a two week period and then they still didn't do the work quoted. Worst experience ever ! Still looking for a professional
Response from Paradise Pool and Patio
"I don't go to Cortland manor to doo this job this is out my zone work I am sorry for this inconvinion and thank you"
Jay I.
Jun 2016
George is a pool maven, a professional and a true gentleman.
Rosemary R.
Jun 2016
He did not know English well he did not tell us the pool pump was set up wrong so we were backwash into the pool so we couldn't get it clear he did not put chemicals in the pool to clear it up which is what we hired him for
Response from Paradise Pool and Patio
"see hired me to cleand the pool and we cleaning and see forget went I tell this house are wrong and I teel went the pool is full put this shock"
Peter L.
Jun 2016
Swimming Pool Opening & Closing Service
Prompt same day service,
Lucy F.
Jun 2016
George was courteous and did a professional job. i"m glad I hired him and Master Pool and Patio.
Karenanne N.
Jun 2016
In Ground Swimming Pool or Accessories - Repair or Service
The pool cover was already off. All they did was poor some shock and Algecide in the pool. It was $350 and they don't come back to vaccum or see if it needs anything else. The pool was a mess and I had to hire another company.
Bonnie M.
May 2016
Swimming Pool Opening & Closing Service
they were prompt, fair price
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Paradise Pool and Patio is currently rated 3.1 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Yes, Paradise Pool and Patio offers free project estimates.
No, Paradise Pool and Patio does not offer eco-friendly accreditations.
No, Paradise Pool and Patio does not offer a senior discount.
No, Paradise Pool and Patio does not offer emergency services.
No, Paradise Pool and Patio does not offer warranties.
Contact Information
32 Gurnee Avenue, Haverstraw, NY 10927
Service Hours
| Sunday: | 8:00 AM - 6:00 PM |
| Monday: | 8:00 AM - 6:00 PM |
| Tuesday: | 8:00 AM - 6:00 PM |
| Wednesday: | 8:00 AM - 6:00 PM |
| Thursday: | 8:00 AM - 6:00 PM |
| Friday: | 8:00 AM - 6:00 PM |
| Saturday: | 8:00 AM - 6:00 PM |
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