Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Folkes Heating Cooling and Burner Service

4.5(
60
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Air duct cleaning, heating & A/C.

Business highlights

Emergency services offered
27 years of experience

Services we offer

Air duct cleaning, heating & A/C.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.560 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
17%
3
3%
2
2%
1
7%
Write a review
Showing 51-60 of 60 reviews
John R.
Aug 2014
4.0
Yes, I recommend this pro
$365
When I made the appointment, was told technician would be at house between 5 and 7 pm. Come 6:45 pm, no one has showed up. Called and got answering service. Was told that they would contact Dustin and he would get back to me. He did call about 10 minutes later and said the technician was still on another job and would be there in another hour. Felt that if I didn't call, no one would have gotten back to me. Technician did show up at 8 pm. His name was Kurt and he was very apologetic and professional. Found out what was wrong and fixed the problem in about an hour or so. Felt that I was overcharged for the part which I know includes labor but the part costs about $20 and I was charged $250 plus another $92 for the house call.
Response from Folkes Heating Cooling and Burner Service

"It is our goal for all our customers to have 100% satisfaction. We are very sorry if your appointment fell short of that goal. On behalf of our company, we apologize for any inconvenience you may have experienced. Please feel free to contact our office directly if you have billing concerns or any other issues you would like to discuss. We will be happy to review it with you. Thank you for taking the time to share your experience with us. It is only through the odd misstep that we learn to be a better company."

Anthony C.
Aug 2014
5.0
Yes, I recommend this pro
$550
Had a problem with 15 yr old Central Air Conditioner unit where ice was formed on outside pipe from unit. Turned off AC and
called Folkes for assistance. They were able to send Kurt out that same day, which was great with the hot weather. First time using them and was extremely pleased with Kurt. He quickly diagnosed the problem, clearly explained the issue, told us what to be looking for going forward, and fixed the problem that same day. We had several questions relating to the types of vents, filters
and lack of air flow we had been experiencing previously, and he gave us some real good ideas on how to improve.
We also spoke about potential leaks and replacement units. Will definitely use Folkes again just because of Kurt’s helpfulness, knowledge and professionalism.
Response from Folkes Heating Cooling and Burner Service

"Thank you [member name removed]! We are always thrilled to hear from our customers and we look forward to working with you again in the future."

Michael M.
Jun 2014
5.0
Yes, I recommend this pro
$300
.
Michael M.
Jun 2014
5.0
Yes, I recommend this pro
$8,000
.
Rene L.
Jun 2014
5.0
Yes, I recommend this pro
$1,300
I would like to thank James F. and everyone at Folkes Heating and
Cooling for being such a great business to work with. Every interaction
I've had with the staff has been pleasant and productive. They were
able to come out to us in a pinch for an AC check-up, which was
extremely accommodating of them. Unfortunately, the problem was bigger
than my husband and I thought and we actually ended up needing to order
and install a new motor. James was right back at the house as soon as
the part came in. All along, he was very friendly and knowledgeable,
being able to explain everything to me really well. He got a few big
smiles out of my toddler as well, and didn't mind our goofy 80lb dog
Layla jumping all over him. We will definitely be doing more business
with Folkes in the future and will recommend them to all our friends and
associates in the area.
Patricia D.
May 2013
5.0
Yes, I recommend this pro
$100
I had a concern about an oil smell coming from the furnace and Folkes had a very reasonable diagnostic fee. The gentleman that came out was friendly, knowledgeable and professional. He did a very thorough check of all the various parts of the furnace and gave detailed explanations and suggestions. He answered all my numerous questions being a new homeowner and made me feel very comfortable that he was sure of his diagnosis and there was nothing to worry about. He suggested a yearly cleaning at some point before next winter but was not pushy or trying to sell me a new furnace or a service contract although he mentioned my options and his opinion. As a matter of fact he informed me that my very old furnace was in excellent working condition and he was surprised to see it was doing so well for its age!! I was very pleased overall and will be calling them each time I need service and when it comes time to upgrade my furnace. Thanks Folkes!! :)
ELIZABETH K.
May 2013
5.0
Yes, I recommend this pro
$25,000
Before we actually moved in to the house we used Folkes Heating Cooling and Burner Service to put in a full heating and cooling system. There is an HV A/C system, and a humidifier and a de-humidifier. We had a couple of estimates done, and Folkes were the one we really wanted to go with, the way that they were going to put in the duct work and so forth. Other people wanted to go outside the house and back inside the house, and I didn't think that was a good idea. Their idea was to put everything through the floors. They gave me a good price on a good system. They hauled away all of the old heating equipment that we had here. They had to have electricians and everything in to do a lot of the sub-contracting work. Basically, they did a very neat job, and cleaned up every day. When we had them back to do the Humidifier and De-Humidifier, same things. You would never know they were here. The price was just about what everybody else was charging for the same product.
Response from Folkes Heating Cooling and Burner Service

"We are so glad you were happy with our service! Here at FOLKES, 100% Customer Satisfaction is always our goal. We look forward to a long relationship with you."

Luisa R.
Apr 2013
1.0
$236
They refunded my money only after I spoke with the owner and demanded he do so. He has lost a customer forever. However from his attitude I'm sure he doesn't particularly care. Found another honest furnace company for future cleanings but thought I should make others aware of my experience. I just joined Angie's list and am giving reviews to many of the local business who's services I have used over the years. Some will be good others wont. This is what Angie's List is here for.
Response from Folkes Heating Cooling and Burner Service

"Here at FOLKES, it is our goal to provide 100% customer satisfaction, and we are sorry that one of our customer had an experience which was less than that. After looking back on the invoice of this particular customer, it is noted that this job in question was completed on March 28, 2012, not in October 2012 as this customer stated in her review. It is also worth noting, however, that this customer was refunded her money in its entirety on April 3, 2012. The owner of the company personally came out to this customer's home at 7PM the night she had this service to check on her concerns. We certainly handled this matter as expeditiously as possible and find it unusual that this customer would wait over a year to address this issue via Angie's List. Please be assured that we value all of our customers and always strive to do our best to leave a customer satisfied. In an isolated instance, such as this one, we make the situation right by refunding a customer's money and having the owner personally address the situation with the customer. This was the case when we resolved this situation over a year ago."

Eric W.
Mar 2013
5.0
Yes, I recommend this pro
$2,000
Dustin Folkes and his team were amazing in every aspect you could ask for. Flexibilty, prompt, high quality work, thorough, you name it they did it. Great guys too. They do what is necessary and don't try to sell you on extra stuff. Down to earth and have your best interests in mind. They take the time to figure out the ideal situation for your circumstance. In my case I had every duct taken out of my house by Friday and they came on last minute notice that day to give me just enough ducts so I could have heat until they could finish the job the following Monday. What else could you ask for? Prices were reasonable! They have a customer here for life. Thanks again Dustin!
Response from Folkes Heating Cooling and Burner Service

"So glad you were happy (member named removed)! Here at FOLKES, 100% Customer Satisfaction is always our goal. We look forward to a long relationship with you."

Carena P.
Mar 2013
5.0
Yes, I recommend this pro
$200
I called Folkes because I was unhappy with the previous company that serviced my air conditioning system. The previous company had trampled and killed the perennials that were planted near the outside unit. When I called Folkes the person I spoke to was very friendly and accommodating in setting up the appointment. When the technician came to perform the service, he was also very courteous and obviously knew what he was doing. I hadn't mentioned anything about my flowers, and I was happy to see that he was very careful about the plants while being thorough in performing the work on the AC system. The price was lower than the two other companies had charged in prior years for the same service. Excellent service and courteous, friendly people - I will not hesitate to recommend Folkes and will continue to call them when I need their services.
Response from Folkes Heating Cooling and Burner Service

"Thank you for your kind words! It is always our goal for our customers to be 100% satisfied with our service. We look forward to working with you for many years to come. Have a great day!"

Daniel P.
Dec 2012
5.0
Yes, I recommend this pro
$67
Called Folkes for the first time as a new customer at 9:00am on the Friday after Christmas. They were able to promise a visit the same day. Office personnel were very polite and informative. When 3:00pm approached, during my service window from 1-4pm, I got a call from the office to let me know that someone would definitely be there and not to worry if I called the office and got a recording that they were closed for the day.
As our furnace has not been looked at since we bought our house, I had planned on starting a service contract. Our tech, Paul, was great and very professional. Prices seem reasonable, and they honored the $25 Angie's List discount mentioned on this site. I ended up paying only about $50 for today's visit, and signed up for a service contract for $194 that includes a spring and fall visit for A/C and furnace. Contract includes 15% discount on parts and labor; a better contract might include all labor (as my dad's does in western New York) but I'm not sure if that is realistic in this region.
Showing 51-60 of 60

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Folkes Heating Cooling and Burner Service is currently rated 4.5 overall out of 5.
Folkes Heating Cooling and Burner Service accepts the following forms of payment: CreditCard
No, Folkes Heating Cooling and Burner Service does not offer free project estimates.
No, Folkes Heating Cooling and Burner Service does not offer eco-friendly accreditations.
No, Folkes Heating Cooling and Burner Service does not offer a senior discount.
Yes, Folkes Heating Cooling and Burner Service offers emergency services.
No, Folkes Heating Cooling and Burner Service does not offer warranties.

Contact Information

850 Rte 9, Fishkill, NY 12524

Share project details to get started.