Approved ProAbout us
Highline Moving Delivery and Storage, also known as Highline Moving and Delivery, is your trusted partner for all your moving and storage needs in Rochester. With our exceptional service and attention to detail, we stand out from the competition. Contact us today for a stress-free and efficient moving experience.
Business highlights
Services we offer
Moving delivery & storage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 5
Assorted photos uploaded by Highline Moving Delivery and Storage
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 4% |
Filter reviews by service
"I have tried to contact this customer by phone and email no response. The day of the move all went well and the customer stated they were very happy. The job was done for the daughter and the parents paid the bill. No idea what this about or if it is a mistake. Would be happy to make it right if there is a problem. Confused."
"Customer contacted us to move items to a temporary housing location after her divorce and to storage. The move to the place she was going to be staying and storage went well other than after the move it took many attempts to collect payment. She was offered climate and standard storage and she opted due to cost concerns for standard storage. Which I believed served her well as items were not supposed to be in storage long. It is clearly marked on the contract she signed that she was renting standard storage. First time I heard of an issue was about 6 months after we had placed the items in storage. She said that she had first visited her unit about a month after the original move and came several more times looking for items and moving items and she didn't like how everything was positioned in the unit. (She was behind in storage rent at the time) I scheduled a time to have the driver for the move and myself look at the unit. We did so and many many of the items had been moved from there original locations. Which was ok, but the unit was quite full because she said she did not plan on getting into the unit in the interim till she moved into her new home and did not want to incur additional storage costs by getting a second unit so she could access items if she needed them. There was a leg to a "antique" table that had been previously glued that had come apart again and I offered to have it repaired at our expense, she declined. We would have been happy to repair the leg of the one table and and any scratches to furniture even though we believe they were caused by moving items within the unit without enough man power and taking enough time to pull items out to get to whatever she was trying to access. She was well aware that insurance on her items while in storage was not included in anything she purchased. We offer renters insurance or many tenants have there own. She currently still owes rent on the unit she rented. We tried to do everything we could for her. I asked for current pictures of her sectional that she was concerned about because just like when we deliver new sectionals you have to give them about a day for the leather and padding to recover to there normal shape after being transported there will be some impressions. She never sent these pictures. I believe the reason she "will not pursue it further" is because the only reason these "issues arose in the first place was because she didn't want to pay for her moving and storage costs. This assumption is because when I offered to repair items even though we did not believe the happened during the move she always refused. I am not happy that she is not a happy customer as most of ours are, but feel we did everything we could to reconcile the situation and make her happy."
Soon after 9am on the agreed date, two movers showed up, and let me know they had also been booked for an afternoon job. I suggested that they call and get more help, and eventually by noon, one additional mover arrived. It soon became clear that I probably needed 4-5 movers for an all-day job, but the three movers were required to leave about 3pm to go to their next job, and so I got my 26' truck filled, but with many remaining items that needed to be packed into the trailer. Highline didn't have further availability, and so I needed to find another packing firm that was able to load the remaining items into the trailer. This was extremely inconvenient, but not the reason for the poor rating.
When I arrived on the west coast, the true damage was revealed. As the movers i'd hired there were unloading the truck, they called me over and showed me how much of the wood furniture was packed in a way that allowed wood-to-wood contact. Thus my furniture pieces had been rubbing together over the course of the 2600 mile journey. I took pictures of the furniture in the truck before it was moved out by the crew on that side.
When I had rented the truck, I had also rented 6 dozen moving blankets, Highline had only used about 4-1/2 dozen when packing. The wood-to-wood contact caused extensive damage to nearly all of the pieces of Thomasville dining room set, as well as damage to an expensive Italian china cabinet, and further scratching and broken arm on a Thomasville breakfast nook set. My wife immediately called Paul at Highline to alert him of the damage. He requested details of our move date, and said he'd immediately look into who was onsite, and would get back to us. We didn't hear from Paul. I brought in a company that does on-site furniture repair for an estimate, which came out to over $6000. Since I had an email from Paul in my inbox, I hit reply and attached the estimate and a few pictures. I called to follow up a few weeks later and he denied receving it, so I sent it via postal mail. In my next call, he said that his insurance wouldn't be able to cover anything since his truck was not used for the moving purposes. I told him that I didn't care if it was his insurance or his bank account paying, but I had thousands of dollars of damage due to his company's poor work. Paul refused to follow up, and so I was left to file a claim with my insurance company, and sent them after Highline. So thanks to good insurance, my loss has been reduced to my insurance deductible, but there's the possibility that my premiums will rise as a result of the large claim.
You might be wondering if the journey itself was unusually harsh and contributed to the damage. It wasn't. I'd driven a moving truck cross-country twice before, and was very careful about curbs, rough roads, and other things which can cause damage. Everything in boxes arrived just fine, including all of the china and crystal to fill up those cabinets.
I think that Paul himself was, at one time, a good and careful mover, and built up a good reputation for his company. Now that he's sitting behind the desk running multiple other crews, it seems he's not passed on that training to all of his crew. The worst part is that he would not stand behind his company's work. His crew was pleasant, and worked diligently. But they obviously did not have much experience packing fine furniture, particularly for long trips.
"We are very sad that this customer is not happy. They hired us to assist in loading a truck and we did just that her husband helped in the load and we followed his lead on how he wanted things packed. Unfortunately we have no we of covering loss on moves where the move is not on our vehicle and delivered by us and when others are involved in packing both during and after our work was completed. I asked our agent there is just no way to provide that sort of coverage. The other issue was I received pictures with estimates where it was said it would cost $720 to touch up one item. I just could not see that being a legitimate estimate based on the pictures I was provided. I am very sorry she was not satisfied and as always will try to make improvements in the future. I am sure it was not her intention, but when provided a $5,343.60 estimate to repair scratches and scuffs that she happened during the ride there almost seemed unreasonable. I tried to work with here but there was just nothing I could do in these circumstances."
I would definitely recommend these folks, and will use them again if I need moving locally.
Pricing was very good, communication was excellent.
The guys worked their butts off for 5+ hours, refused lunch offers multiple times, didn't stop to even so much as use the bathroom. They were very hard working, efficient and packed that truck to the roof with our stuff. Nothing was broken, moved right into the new house and to appropriate floors/rooms without much of a hitch (other than the cat tower).
Next time, I would just recommend that someone comes to take a look at what you're moving so there is a big enough truck because we did have to leave things behind and come back to get it with our own vehicles, and I would also just recommend that if you know your guys have any allergies to pets, you don't send them somewhere where they will be asked to move pet items.
On the moving day, his guys has no idea what I had. They immediately were unsure how to safely move the items. We called Paul. He did come over after sending two other guys who also didn't know what to do.
The long and short of this story is that eventually they got everything moved. However instead of a 4 hour move (as quoted by other companies and Paul), it turned into an entire day. They had to go and rent several items to complete my move and even then, it wasn't easy. At the end, Paul apologized but charged me more than he should have. I was so worn out from the experience, I didn't even argue.
If you have unusual items, don't use this company... all they have is a small moving truck, hand carts and blankets. No lift gates, no pallet jacks, etc. If it's big or heavy, they are not the company for you!!
"We are very sorry this customer was not completely satisfied. We have moved many safes, but this was a "double safe" from the 1800's. Meaning you open the first door of the safe and then there is a second safe built inside that one. Very cool safe it was the only item we have ever moved that was marked dynamite proof. I did not charge her for the additional men and equipment and time required just most of the time for the original crew. Again I am very sorry she is not completely happy with our services had I realized the kind of safe she had I would have told her in advance that we do not handle items over 2,000 pounds once there I thought the best thing to do for the customer was to get it moved even though we normally handle such items nor had we ever run into such an item before. I feel very confident she could not have had it moved for less with another company. I guess " a heavy safe" just means different things to different people."
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