We requested a quote from Highline and asked about availability for a particular date. We never got back to the company to officially schedule (as we booked with another vendor), and we never got a call back to confirm (though the company insists that we must have received a confirmation call and voicemail). However, the moving team showed up anyway. To get out of an awkward situation, my husband did approve one hour of work that was never performed. I emailed with the main office later that week to ask if there was anything we could do to dispute the charge, but was told that we would have to pay the $95, despite the fact that Highline did not perform the service (that we never actually hired them to do in the first place). I realize that this was a mix-up, and we probably should have called to say that we were going with another vendor, but I really did not appreciate the tone of communications I received from Highline.  

Update: Highline did reach out to us in order to clear up the confusion. It sounds like this was an honest case of miscommunication (or lack of communication) and they refunded us the $95 we had paid for the one hour of work. Based on this, I would say that, while the quoting and scheduling process did not go smoothly, Highline does value their reputation and their customers and showed willingness to fix a problem.

In a service industry, problems are guaranteed to come up with any vendor and I appreciate Highline stepping up and doing the right thing in this case.

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Timely, efficient & courteous.

The movers were punctual, kind and professional.  They worked very hard and relatively fast and put almost everything where I wanted it to go.  They were so efficient that they put something on the truck that I was going to sell to someone else!  Paul was very responsive when I needed a couple of big pieces moved the next day.  I would definitely recommend them!

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The entire move went better than I could have imagined! Moving is never fun but the crew that moved us moved fast and we're flawless when unassembling and reassembling furniture. The crew listened well and were both respectful and professional. I couldn't have asked for more!

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Very satisfied.  They were careful and reasonably clean.  I expect they would have been even cheaper, but I got the tools in two shipments, so they had to make two trips.

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James and Adam were amazingly efficient and able to carry even the heaviest furniture.  They packed more into their truck than seemed possible.  Despite ours being their third move of the day, they were jogging up  the stairs and didn't stop until all was loaded.  They were very polite and considerate.  We were very pleased and amazed they were done in 3 hours including the time driving to Brockport.  We will recommend them to all our friends.

I called Paul for an estimate and emailed a list of furniture to him. His price was BY FAR, the most reasonable. Communication was excellent, movers were prompt and curtious. Everything went very smoothly, which is something, considering this was done in the dead of winter. The best movers I have ever dealt with. My other two companies I received bids from were also from Angie's list, but Highline was my choice.

We had Highline move our office consisting of furniture (desks, bookcases, etc), partitions, storage items, and related office stuff.
A crew of 5 arrived with 2 trucks. They made the transfer in about 2 1/2 truckloads to a new location down the street. A lot of the furniture was heavy and/or awkward but they didn't seem to have any problems. 
The 5 guys worked very hard, were polite and accommodating. We were very happy with the results and will use them for any future moving needs.

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It went very well as a household moving can go. They arrived on time and completely packed up the entire house in 90 minutes. Wow!!

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three hours.  When we arrived in Camillus, they moved everything into the new house for us and put everything where we wanted it (in different rooms or specific places).  They also put together my bed for me once it arrived at the new house. 

I would definitely recommend this company to my friends and family.  They were very nice and extremely considerate of my personal items.  They made a big move so much easier and less stressful on myself and my family. 

It took over 12 hours to move our stuff from one house to another in the same town. I think it took so long because they did not estimate the amount of stuff that we had correctly. They moved our hot tub on a pickup truck and it got damaged because it was not properly secured. The head guy that moved us was really nice but one of the other guys gave us a bit of an attitude. We had to pay in cash at the end of the move and they did not have any change to give us. In addition, nobody followed up to see if we were satisfied or not. Due to time constraints, they were also unable to move some other items from my parents house as promised.

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Using Highline to move a piano this weekend was as our last experience a total success. The two guys arrived a little before schedule (not a problem with us) and had the piano loaded in no time. The entire move took an hour and we were super excited that such care was given to the piano. I would refer Highline to anyone that is looking for an affordable and experienced moving company.

We had two bedrooms, a dining room, office, kitchen and living room full of furniture. Plus, they moved my outside barbeque grill and outside chairs. The two guys arrived on time and moved the entire house within two hours. Our move was from the Highland area on Megis Street to Charlotte. Nothing was broken and they took very good care of our furniture. They placed the furniture in the basement and upstairs upon directions. The experience of moving the furniture was a lot less stressful give their customer service.

It was awesome, very polite & professorial.