FIX RITE SVC

Not well at all. Unethical people there at Fix-Rite............BEWARE!!!!!        They DONT CARE!!!!!!

Te;e[jpme call to them; service associate arrived in good time; serviced what could be serviced & another associate came out & finished (installed parts), the job.  Very pleased!

I called on 9/27 for an appointment and a worker came out 3 days later.  He said we needed a new disposal (it leaked) and if we bought a new one they could install it.  The pipe was a simple replace, the old was corroded, and the worker even suggested that we could do it if we wanted to save money - very nice.  I called the office the following Monday to say we had the new disposal and we would like them to install the pipe.  The office person said she would ask the head repair person about scheduling and call me back.  This is the point at which getting someone to actually come out to do the work became very discouraging.  From the time of the initial visit to the completed work it took 4 weeks.  Whenever I called to ask when someone was coming there was no reason why it was taking so long.  Then the head repair person decided he needed to see the situation so he came out on 10/17.  He did not do any work, just took notes and said someone would probably come out the next day.  That didn't happen.  On 10/27 two repair men finally came and installed the disposal.  Very friendly and did a good job.  They were suppose to replace the bathroom pipe too but had the wrong pipe with them.  Someone else came out the following day and quickly installed the new bathroom pipe.  For two simple, straight forward jobs this took way too long.

I've had Fix Rite come out a couple of times before and have always been very pleased, recommending them to others.  The office person has previously been as helpful as possible in scheduling.  This is a first that it took a month for someone to do the work with little regard to how this was inconveniencing me.  I hope this was a fluke because I'd like to know I could reply on them again.  Will I call them again?  Probably, but not without full understanding of and commitment to how long a job would take.

I have used this service before and have always been pleased until now.