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Falso Service Experts

4.0(
29
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

Falso Service Experts Heating & Air Conditioning is proud to have been providing service to the East Syracuse community since 1887. For over 125 years, our expert technicians have provided maintenance, service, repairs, and installations, for all your heating, air conditioning, indoor air quality, and plumbing needs. We do it all – residential service and maintenance, commercial HVAC services, indoor air quality, and plumbing. Plus, all of our work is backed by our 100% Service Guarantee for 365 days. Call Falso Service Experts in East Syracuse at 315-313-6531 now to schedule an HVAC repair service, routine maintenance or to request a free new system estimate.

Business highlights

Emergency services offered
138 years of experience

Services we offer

HVAC installation & water heaters., Residential and commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.029 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
3%
3
7%
2
3%
1
17%
Write a review
Showing 1-25 of 29 reviews
Sue R.
Jun 2025
1.0
$30
beware of overpriced advantage program. especially if you are a senior. it’s a contract that i would suggest you have a lawyer review before signing. i’ll be working until i’m 77 because i trusted and was misled. i wanted to buy a furnace and air conditioner. not lease one. yes i liked the idea special treatment in emergencies but at a cost of over 30,000 over 10 years for a residential air and heat. and they still charge you for repairs , but you get a whopping 15% discount on they’re very expensive parts. not the bargain or service i wanted or expected. it’s all on me though, i signed the contra contract. oh snd by the way, they’ve conveniently FORGOT to bring me the filter they say i’m entitled to 2 years in a row. guess the jokes on me, don’t let it happen to you. read the fine print.
Dennis H.
Oct 2023
5.0
Yes, I recommend this pro
$700
Josh and Nate were knowledgeable and very kind to get ‘em up and running without spending the whole bank. I was and still am paying for my moms cancer treatment and they found a way to get the system up that was affordable and efficient even though the diagnosis was pretty bad. I appreciate you both will use again
Cecilia G.
Sep 2023
2.0
I have had it with Falso Service Experts. They persuaded me to lease their HVAC system at a cost of $176 a month. OK, that's on me. But they are supposed to do regular maintenance checks without one having to constantly remind them. An example of a recent interaction. I called (once again) to remind them that they hadn't been in to do maintenance for a while. I was a member: why did I always have to be the one calling in? I was told that due to an error in the system I had been overlooked; apologies etc. A maintenance visit was scheduled. I got one email confirmation and a second email reminder: they would come in a 3-hour window. I waited the entire 3 hours: they were a no-show. I call Falso: what are you talking about; you were not scheduled. What? I read both emails to the CSR, who puts me on hold and consults the technicians. Without apologizing or acknowledging her mistake, she tells me that a technician will come out to me as soon as they have a chance. I remind her that I have been waiting for 3 hours; can I get a courtesy call with a more precise time to expect the technician? She asserts that she will call me ... This is so ridiculously unacceptable service, especially for the service fee I pay every month, there are no words ...
William C.
Jul 2022
1.0
$80
I have used Falso for over 20 years. I received a phone call indicating that "a technician would be in my area that day and it was time for my annual boiler inspection." I said sure send him. The tech arrived accompanied by a salesman. The tech drilled a hole in my exhaust pipe and measured the carbon monoxide, he said that it was 373 ppm and that my 18 year old boiler heat exchanger had failed and the boiler should be red tagged and replaced without looking any further or opening the boiler. The salesman surveyed the system and prepared a purchase agreement for $11,810. I told them I would get an independent technician to both measure the CO and if the boiler needed replacement I would get another bid in that the salesman had included $1,000 worth of equipment that was functioning fine. The independent technician came 4 days later, noted that the CO measurement was 270 ppm not 373 ppm and opened the inspection cover to find that a piece of refractory had dislodged and was laying against one of the burners interfering with combustion. He reinstalled the refractory and cleaned the burners. He then measured the CO at 37 ppm, well below the utilities company limit of 100 ppm and an order of magnitude lower that the boiler manufacturer's limit of 400 ppm. I contacted the Operations Manager at Falso and explained the situation, including my disatisfaction with the technician and the salesman, and notified him that after 20 years I no longer trusted Falso and cancelled my membership in their advantage program. He apologized and arranged to have my charge for the inspection refunded
Response from Falso Service Experts

"We really appreciate your feedback and have used this situation as coaching opportunity for our staff."

Michael S.
Jan 2022
1.0
$200
I had a bad experience with this company on 1/9/22. Our furnace hadn’t been working for about 18 hours. The tech showed up followed by someone who ended up being a salesman. Tech diagnosed the problem as a bad inducer motor and told me because the furnace was 20 years old that the part would be expensive and hard to find. The second person stepped in and quoted me for a new furnace and told me I would have to act quickly because they had limited install dates available and prices were going to go up. I wasn’t really comfortable with how things had transpired and we still had no neat so I called another company. That company diagnosed the same problem, but was able to provide a temporary fix and told me they could have the part the next day at half the price of Falso. I asked him if he could quote me for a new furnace while he was there and that quote was also half the price. A week later and the furnace is still running fine on the temporary fix and we expect to be getting a new furnace this week. I have tried to contact Falso several times to try and discuss my experience and get my money back. No one has returned my calls or emails.
Response from Falso Service Experts

"We regret the misunderstanding on our pricing. We do charge a trip fee for our expert technician to come out and then a No Fault Fee to diagnose the problem. This covers the time and associated costs with sending a technician and vehicle to the home. If you use our services to repair the issue, we waive the No Fault Fee. All pricing includes our 100% Satisfaction Guarantee for 365 days as well as 24/7/365 support. We apologize for any confusion. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."

D H.
Jun 2020
2.0
$8,000
The salesman was pushy, cocky and rude. Wasted our time by dragging the process of submitting a quote on and on. Might of hired them except for his personality. Overall they were unprofessional, and unresponsive. Would not recommend this company to anyone.
Christina R.
Jan 2019
1.0
I called Falso for the emergency because they had installed the furnace some years ago, and had serviced it just last fall. I was told they could come in three days, and they would not respond to an emergency because I did not have a monthly service contract. To keep my pipes from freezing, I found a new service provider that responds to emergencies.
Response from Falso Service Experts

"[Member Name Removed], we apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you."

Richard S.
Nov 2018
1.0
$1,000
Our furnace quit on a Friday morning. My husband called Falso Plumbing & Heating before 8 am and they said someone would be there sometime today and that there is a $99 charge to come out. The tech came out after we had been without heat for over 12 hours, spent less than 15 minutes diagnosing the problem. Told us that we needed an inducer motor and it would cost $1,000. The tech did not have the part, did not know if they had the part in stock, didn't know if it could be fixed over the weekend. I was quite angry and expressed that anger. I also told the tech that I know it was not her fault, but how can Falso send people out that don't know anything and didn't make a call to find out? I am guessing they were put off that I was angry that they did not have the part, angry that we felt they were price gouging and that they could not commit to fixing our furnace over the weekend; the tech said we would be called 1st thing Saturday morning & we received no call as of 6:25 pm Saturday night. I also wanted to know the breakdown of parts to labor, how long it would take to install on the $1,000 quote. Tech didn't know and said that $1,000 is what they charge for this job, the tech DID know it would take 30 to 45 minutes to install. I checked and the part is somewhere between $150 and as high as $500. So if the part was above average at $350, we are talking about $650 for labor on a 30 to 45 minute job. You can decide if you think this a good way to do business.
Maureen T.
Aug 2018
1.0
They advertise 24 hr service so I called at 10:10 pm on saturday 8/4. I was told they would inform the technician and the tech would contact me shortly with an estimated time frame. At 12:25 am sunday I hadn't heard from anyone so I called again and was told the same thing. I called yet again at 4:35 am and once again tol the same thing. I told the person answering the phone I have been waiting since 10:15 for someone to contact me. They did not understand why I hadn't heard back. They said they would contact the tech and call me back. They could not get a hold of the tech either. I told them to forget about the service call would be calling another company. The other company's tech called me within 20 minutes with estimated time frame. He then contacted me again when he was on his way. The other company showed up and fixed the problem in 2 1/2 hours. I won't be calling this company again
Terrell P.
Jul 2018
1.0
With forecasts for a week long heat wave, i called Falso to schedule a routine a/c tune-up to make sure that our A/C unit would be up to the task. I was told the earliest appointment would be in a week. Because we had purchased the central a/c unit from a company Falso had bought out, we thought out of loyalty we could wait a week and not contact any other a/c companies. The very day before the scheduled service call, Falso called and told us that because of the influx of customers calling with more serious a/c problems, they have to reschedule us to the end of the month - 3 1/2 weeks away. They didn't ask us they told us. Very unprofessional. I will never do business with them again.
Response from Falso Service Experts

"[Member Name Removed], we apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you."

Tom W.
Nov 2017
5.0
Yes, I recommend this pro
See above comments, plus please note that the competitors also did a good job and were very close in price.
Response from Falso Service Experts

"We are glad to hear that our technician was able to take care of your problem and look forward to continuing to do business with you in the future!"

Patricia M.
Oct 2017
5.0
Yes, I recommend this pro
We're on a contract with them. They're very good.
Response from Falso Service Experts

"Thank you!"

Carl B.
Aug 2017
5.0
Yes, I recommend this pro
...
Response from Falso Service Experts

"We appreciate your business."

Susan F.
Jun 2017
5.0
Yes, I recommend this pro
They are all good for me, and the price could be cheaper, that's all.
Response from Falso Service Experts

"We appreciate you choosing us for your maintenance!"

Susan F.
Jun 2017
5.0
Yes, I recommend this pro
They are a national chain, and I use a local one. They charge $80 a season, but that includes emergency calling and you get a priority on a list. Then I get one free service, so like I pay for the year. That I do in the fall. They had to come back because there was a problem with the furnace and they honored the warranty on it. They were honoring a warranty. I did have to pay for the parts, but I don't remember what that was.
Response from Falso Service Experts

"We appreciate your business and look forward to continue working with you!"

Daryl M.
Jun 2017
5.0
Yes, I recommend this pro
$80
..
Response from Falso Service Experts

"We appreciate this feedback!"

Fred L.
Mar 2017
5.0
Yes, I recommend this pro
$7,100
Very well. The furnace stopped a week later because the exhaust vent was covered by drifting snow. Everything was fine after the snow was removed. It was an unusual situation easily taken care of.
Response from Falso Service Experts

"Thank you for choosing us for your new HVAC systems!"

Melissa R.
Mar 2017
1.0
$106
We thought we were having a propane leak from our furnace. We had the propane company out and they determined it was coming from the furnace. So we called falso to come out and diagnose this. The guy had to borrow our dish soap (he didn't even have any of his own...which is common to use for gas leaks). Then as we watched where he used it, it wasn't even in the right areas. He automatically said we had a leak in the valve and we need the check switch replaced as well. He also told us to turn off propane and not use for the night. It was 11 degrees outside and so it became around 55 in our house all night. Falso called in the morning and told us it would cost $1078 to fix these two parts. We thought that seemed a little high and got our model number and found out these parts were only $303 total. Not only did we call a local part company we also spoke to two different heating and air companies and they both couldn't believe how much Falso was trying to charge us. We were also told by Falso it would only take them about an hour to install. They were charging us triple the price of parts. After we already paid $100 on top of that for the misdiagnosis. With that said we called suburban propane back out and had them do a pressure test and sniff test again on furnace and they showed that the valve was absolutely not leaking (matter of fact they said it looked new) , valve switch was not bad and tha the pilot was a tad loose and leaking a small amount of propane which was easily detectable if he would have sprayed it was soap to see the bubbles. They also mentioned that even that tad bit wouldn't leave an odor in our vents because as soon as valves ignite it shuts off. He also tested the entire valve and not one bubble appeared. He also did a pressure test and it showed nothing. Also that night when Falso rep was put to our home we asked him about a smell in our vent and if that was a propane smell and he said yes probably what we are smelling since we had the leak. Well guess what pest guy came today because of that smell we were smelling and it was a dead mouse. We are just shocked by misdiagnosis they gave us. We will never use this company again and feel they tried to take advantage of us. Not only that but they put our family under a lot of stress telling us that we could have had an explosion. They also told us we shouldn't use our heat and we froze all night long and worried about our pipes freezing. I will also be leaving a bbb complaint on this company. We want our money back for the service call. This was a big misdiagnosis on their part and could have cost us a lot of money and damage.
Response from Falso Service Experts

"We apologize for your experience and appreciate you taking the time to speak with our General Manager. We will be refunding you and coming back out to run another diagnostic at no charge to you. Thank you!"

Elizabeth C.
Jan 2017
5.0
Yes, I recommend this pro
The tech arrived on time, was very courteous and professional, and did the job efficiently.
Response from Falso Service Experts

"We appreciate you choosing us for your HVAC needs!"

Susan C.
Jan 2017
3.0
Yes, I recommend this pro
Our humidifier didn't work that good. The service was free because we were entitled to one free service call. Price was reasonable. The service call was free. Quality of work was okay.
Response from Falso Service Experts

"Thank you for choosing Falso Service Experts!"

David C.
Dec 2016
3.0
$359
Came when called was told !between 1-4. Ended up being 2 hours after that. Technician was great & prowssional. Charged $205 for a $45.00 part and their labor rates are higher then Automotive rates. Over $459.00 for an igniter
Response from Falso Service Experts

"We understand how frustrating HVAC expenses can be and would like to address any of your concerns. All our prices include a 100% Satisfaction Guarantee for 365 days, as well as 24/7/365 support. Please contact us at CustomerService(at)ServiceExperts.com so we can reach out to you and answer any questions. We look forward to hearing from you."

Charles E.
Oct 2016
5.0
Yes, I recommend this pro
$5,000
Excellent. Price was reasonable. Work was scheduled soon after purchase. Installation was professional and done well, all in one day.
Response from Falso Service Experts

"We hope you're enjoying your new system and appreciate you choosing us for your home comfort services!"

Jacqueline A.
Sep 2016
5.0
Yes, I recommend this pro
$160
Very friendly and helpful in diagnosing our problem. Gave great advice on ways to address the issue from doing it ourselves to what it would cost to have someone else do it. Also fixed a dripping shower while here!
Response from Falso Service Experts

"Thank you so much for this wonderful review! We appreciate you choosing us for your plumbing services and we look forward to continue working with you."

Silas H.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Response from Falso Service Experts

"We appreciate your business and look forward to continue providing your home comfort needs!"

Patricia M.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Response from Falso Service Experts

"Thank you for choosing Falso Service Experts for your home comfort needs. We look forward to continue working with you!"

Showing 1-25 of 29

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Falso Service Experts is currently rated 4.0 overall out of 5.
Falso Service Experts accepts the following forms of payment: CreditCard
Yes, Falso Service Experts offers free project estimates.
No, Falso Service Experts does not offer eco-friendly accreditations.
No, Falso Service Experts does not offer a senior discount.
Yes, Falso Service Experts offers emergency services.
No, Falso Service Experts does not offer warranties.

Contact Information

6019 Corporate Dr, East Syracuse, NY 13057

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