RAY THE PLUMBER INC

"Member...you are funny. Also funny how you omitted your address purposely too. I wouldn't want my neighbors to know either, if a plumber visited my home two times and kept removing syringes!!!! We came to your home at 21 Griffin Drive in Mt. Sinai on November 23, 2012 and charged you $299.95 to snake out your main sewer line to street (about 80'). We cleared the main line which was clogged with needles and syringes! You blamed a new boyfriend and told my technician that. On 11/30/2012 you called again and AGAIN we came to you...Mike removed about 15-20 syringes again and even though you declined to purchase an extended warranty on the first visit, WE DID NOT CHARGE YOU! I don't know why, and no one in my office can figure out why, you say I or someone was rude in the backround?...your review is very strange, and without any merit."

"Your last sentence in your review states that the date you wrote is not accurate, but honestly, your entire story is not accurate Customer. The correct date of our visit was November 3, 2010, NOT March 2012! Why would you wait almost two years to post such an erroneous, inaccurate review? I know why Mr. Member...and I will be kind and courteous enough not to remark to that reason. I understand you are a senior. You should be wise enough though, at this stage of your life, to realize it is wrong to not be truthful or honest. Here are some facts… my technician arrived at 1:05 PM on 11/3/10 and ended your visit at 2:31 PM...a little longer than the half hour you stated, (almost 1 ½ hours.) My senior technician who visited your home that day replaced (3) shut-off valves under your kitchen sink, one hot-water valve with waterline to your kitchen faucet, one cold-water valve with water line to your kitchen faucet, and one hot-water dishwater valve connected to the existing hot-water supply line to your dishwasher... Not a huge job, but not a quick in and out job either. He quoted you our flatrate price for this repair of $309.95... NOT $365.00 as you wrote!...BIG DIFFERENCE! And again, it's not like we surprised you with a bill after the job was completetd! We gave you that price, $309.95, BEFORE WE EVER STARTED the job! YOU SIGNED AND AUTHORIZED US TO DO THE WORK BEFORE WE STARTED THE WORK!...No one surprised you with a bill after we were done....I think you may have been surprised though that we were fast to get there, had all the parts in our fully stocked truck, and that we were neat, clean, and professional! I am very sorry you are unhappy with our price, but I am even more sorry that you are not able to understand and review our service visit accurately. Thank You."

"I get it when customers are upset about unexpected emergencies that might throw their budgets a curveball… however, I don’t get it when customers are able to write inaccurate data on forums such as this. On November 2 of this year I sent you one of my top technicians, Anthony, to your home, at your request, for “a pipe in the basement leaking.” After Anthony viewed the defective section of piping which needed replacement, it was agreed by BOTH OF YOU that, at that time, the best course of action was to replace that one section of piping leaking. You understood that didn’t you? Why on earth would you write that Anthony said he did not have the time to do a complete repair… NOT TRUE! He could stay for 3 days if you wanted that. The fact is, you both agreed that this would be the best first course of action so as to not make it a huge repair job…as you stated…ALL THE PIPES ARE OLD!. Anthony then quoted you $439.50 for that repair, not $520.80 as you inaccurately wrote! $520.80 was the total AFTER you include the Bio-Clean waste eliminator which you also purchased. After completing the repair of replacing a small section of old galvanized pipe, a few elbows, a PVC adapter, and a new bathtub trap, Anthony reviewed the job with you, ran the water down the drain, and visually inspected the repair again for any signs of a problem… NO LEAKS!... but all very, very old pipes...nonetheless, you signed saying you were 100% satisfied. Now I understand thing changed, but let’s get the story straight!... 3 days later, (not 25 hours later as you stated,) you called us back and spoke to my wife. Now if anyone reading this post has ever met my wife the one thing anyone cannot say is that she would EVER be rude or defensive! NOT POSSIBLE! Again, the truth is YOU became defensive…basically because she quoted you our dispatch fee of $39.95 to come back to your home. We have to quote the dispatch fee. Sometimes things turn out to be nothing to do with the original repair job…however, it was explained to you that if the new leak was anything under warranty, you would NOT be charged. On Tuesday, November 6th, my senior technician Tom arrived at your home and repaired another leak on that line for no charge. It was not the same pipe leaking, but he understood that we were just there….he got it….I got it…why don’t you? We are a family run business trying to help and serve our customers… I just wonder honestly, what we did so wrong?"

"THANK YOU for the kind words!...I will print your review and leave it in his truck tomorrow morning! I am sure it will make his day! Thanks again for taking your time to write such nice things....my guys are all super friendly, courteous and professionals!...I would not have it any other way! Enjoy the rest of your summer! Ray Gremaux RAY THE PLUMBER"

"Thank You very much Member for taking the time to post your kind words...Neil was the technician who came to your home, and I will be sure to print this post and pass it on to him! Ray The Plumber"

"Dear Member, I saw your review on Angie’s List and I wanted to personally thank you for your feedback! I hear 99% positive feedback daily, but I absolutely do appreciate to hear from a customer when there is any type of question or concern. I checked our records and saw that your concern was related to a job we did on March 9, 2010 to remove and replace a defective bathroom sink pop-up and drain assembly in your bathroom. Being that this work was performed over a year and a half ago, I was confused as to why you would post a negative review on Angie’s list so long after we did the work you requested and authorized us to do, without giving us a chance to address any further concerns you may have had. Ray The Plumber is here to make people happy and to provide them with great service. Regarding the price of the visit – In a perfect world Member, there should never be a price complaint here at RAY THE PLUMBER because WE MUST GIVE THE CUSTOMER THE PRICE BEFORE WE DO ANYTHING, AND WE MUST GET THE CUSTOMER’S AUTHORIZATION IN WRITING! EVERY JOB! EVERY DAY! I know our technician Eddie did all of the above because that was the first document I checked when I investigated your concern. The pricing for your particular service and repair was taken from our Flat-rate Pricing Manual which each one of my technicians carry in their truck. Our Flat-rate Pricing Manual consists of thousands of different job tasks with standard, senior and premium pricing for each job. These flat rates were generated from my experiences with thousands of jobs I have completed over the past 40+ years. Our flat-rate pricing gives customers what they want, the price BEFORE we start the job! That way if the repair price quote is not in your budget, you have the option of not doing the job. Eddie quoted you the price of $249.50 for the entire installation with a new chrome pop-up and drain assembly – which you authorized and signed for before we started the job! Why would you then over 18 months later give me an “F”, saying it was “pricey”? Also why a “C” in responsiveness? You called @ 10:49 AM. Eddie arrived @ 11:25 AM! Remember too that the RTP truck that came to your house represented an approximate $70,000.00 investment. I could send a couple of kids to your home - running back and forth to Home Depot for parts - making the job run for a couple of hours. I don’t think that’s what any consumer wants. Please don’t penalize us because we arrived promptly, had all the parts on our truck and completed the job professionally and efficiently. I really do understand that there are other companies with different pricing in our market if that’s the real problem. In any industry there will be a range of prices, reflecting a range of quality and a level of service. In the plumbing industry we aim to be the BEST PLUMBING COMPANY on Long Island. In short Member, it is a costly endeavor to maintain our high standards. For all our efforts, sometimes we fall short. I wish we could charge less and still maintain the quality and integrity of operation to which we are committed. I am also here to personally address any of your concerns with a phone call. Please give my office a call anytime at 631-581-2500 and leave a message with my wife or Renee and I will be happy to call you back to discuss and alleviate any concerns you might have about our services. Thanks again for your feedback. I appreciated hearing from you. Very Truly Yours, Ray Gremaux President / Licensed Master Plumber RAY THE PLUMBER INC. 1-877-CALL-RAY [email protected]"

"WOW Member!....We gave you FAST same day service, we gave you the price before we started any work, we got your approval in writing once we quoted you the repair and installation price....and you write that you would not recommend us? I don't get it? You even say you called several other plumbers and no one would come right away....you called us at exactly 3:33 PM on Tuesday, August 30th and we arrived at 3:59 exactly!!!! And you graded us a "B" for responsiveness and punctuality??!! By the way....the price of your invoice was $509.50 ....not 560.00. My technician was there well over one hour....he disconnected your water filtration system, removed your old defective kitchen faucet and yes...furnished and installed a new Delta gourmet pull-out kitchen faucet with water lines....we showed you and offered you several other different brands and models that we carry on each and every truck ....some less expensive, however you chose the very beautiful and popular Delta kitchen gourmet pull-out model. Why you crucifying me? What did we do wrong? Work too fast? Arrive too quickly? Have the faucet model you wanted in stock? Let me know next time when you call another plumbing service company after 3:00PM and they arrive within one hour on the same day! GOOD LUCK! Ray The Plumber"

"It is really a sin that anyone can say or write the things as written above by “The Member”. It is very disheartening when a company, like mine, with all my awesome employees trying their best to provide customer satisfaction, have to read this junk. Fist of all, we have serviced this member three (3) times the past year – TWICE FOR FREE! 7/27/2010 member called 12:30PM complaining of corroded copper pipes and brown water stains on slide…a little strange request, but we arrived @ 3:50PM same day. Tech found no evidence of poor water quality in house or at fixtures, then found deteriorated rusting garden hose feeding slide. Problem found, solved and NO CHARGE. We waived fee for silly visit for first time customer. Next on 11/9/2010 member called saying tub faceplate lever should go to 120 degrees and only goes to 105 degrees. Another strange call, but we went same day and showed her that the tub faucet had a safety stop on hot water, common on that particular faucet. We showed her how to use it and charged her the quoted $39.95 for the visit. I DID NOT MAKE ANY MONEY ON THIS CALL. We helped her out for a nominal fee! Next, 3/14/2011 member calls wants basement faucet and outside frost free spigot repaired or replaced. We arrive same day, quote her $595.00 for washers and seats in basement, shower head replacement and new piping and outside frost free hose spigot. We complete repairs/installation and everything fine, no problem. And then this review…There was nothing we could do over the phone! This call required a tech to visit her home! She wanted gas piping information, sounded like a repair, from my girls answering the phone! We have been to your home twice for almost zero dollars, how can you say we want to “squeeze money out of you”? This review is not fair. God Bless this member trying to find a better, faster servicing and more honest plumbing company in the future!!"