SUPERCLEAN Carpet & Flood Restoration

I was given advice as the job seemed unnecessary. I appreciated his honesty and suggestions.

The company was exceptional. They were professional. The staff are professional and courteous.

Excellent service. The staff is both professional and courteous. Service is performed in a timely manner . Highly recommend.

They took care of everything I need, and they're very respectful. The owner of the company came with their worker and they are efficient and have a good job.

Excellent experience!

My basement flooded on Thursday, April 20th and we had over 18 inches of water. We pumped the water out ourselves, and on Friday April 21st I called and spoke to the manager, Chris Cala, who quoted me a price of $810 for the services requested, and promised they could do the job the same day. As the only company who could get to us the same day, I chose to use SuperClean - even though their price was higher than quotes I received from larger competitors. For the fact that the service was provided same day, and the workers who did the job were efficient and very nice through the 90 minute job (I have a small 450 sq foot unfinished basement), I was very grateful and happy with the service. The employee Mike advised that someone would contact me Monday, April 24th to discuss picking up the equipment. Unfortunately, one of the two floor fans which I paid for was dead the next morning when we woke up, to what sounded like a blown motor. I called the General Manager Chris at 10:35 AM on Saturday, April 22 to advise of the broken fan and asked for a replacement. I was advised that the company was very busy dealing with flood calls all around town and he would call me when he could get a new fan out to us. I never heard from anyone. In the meantime, I took the working fan and dehumidifier and through the weekend, moved them around the basement to ensure all moisture was removed. On Monday, April 24th my basement had been dry over 24 hours and there was no moisture anywhere. At 2:15 PM, I called and spoke to Chris again to inquire when the equipment would be picked up, and to request a refund for a portion of my purchase. I was invoiced for 2 fans and 1 dehumidifier, and that since I only had 1 working fan for Saturday, Sunday and Monday, I requested an itemized breakdown of the cost per day so that I can have that amount refunded for those three days. He advised me they do not provide itemized statements, it is a flat price, but he will be unable to provide a refund. Instead, he advised that he already cut me a discount on the price because I was not going through insurance and if it were an insurance job, the price the insurance company would have paid them would have been $1500+. I again attempted to explain that regardless if he charged me a discounted price, my agreement with the company was 2 fans and 1 dehumidifier and with one of those not functioning, it is unfair for me to pay the price for 2 fans. After a 10 minute conversation, Chris still refused to provide me a refund, and also refused to provide me the itemized breakdown of what my $810 paid for over the three days. Chris did offer to clean one of my carpeted bedrooms to make up for the fan, which I declined because we do not need carpets cleaned. Chris ended this conversation advising that because they were so busy, they were unable to come pick up the equipment that day, Monday, and that I should just let the equipment that is working run for another day to make up for the fan that was down. I advised Chris I did not need the equipment on longer because my basement was completely dry and cleaned. He advised that someone will contact me when they can pick up the equipment. Chris was in contact with me after this through text message - and the interactions we had was unprofessional. Still unhappy that he refused to work with me on a refund for the fan that was paid for that did not work, I requested the contact information and name for the Owner of the company. Chris advised that he was the owner and General Manager. I requested to speak to Kevin McFall whose name is on my receipt as the owner of the company. I was told he is a co-owner who is not involved with the daily business. See notes below on the interaction that occurred through this texting conversation: 1) Rude and unprofessional communication. 2) Accusing the customer for breaking the fan but that he didn’t ask any questions as to what actually happened to the fan as a courtesy. 3) Comparing my purchase and business interaction to going to a buffet when they run out of a menu item. 4) Claiming that because they were too busy to pick up their equipment that remained at my house for 2 days longer than originally discussed (the equipment was not running for those 2 days as I turned them off Monday evening at the original agreed upon pickup time), that he did that as a courtesy to make us even. As of 1:30PM on Wednesday, April 26, the equipment was picked up by an employee of SuperClean. I showed this employee the broken fan, let him know it sounded like a blown motor and made sure he knew that I advised the Owner/Manager of this fan being broken on Saturday morning. His response to me was that the fans get used a lot, so he is not surprised if the motor did blow. As far as the employees of SuperClean - I was very pleased with them and the work they performed at my home. With that being said – the ownership and management of this company is severely lacking on how to run a business and have to handle customers appropriately. I will never use, nor recommend this organization to anyone for anything with the way I am being treated.

unknown

unknown

Do not trust them. They lied to us and said they could service our area. Then on the day the service was scheduled they never called or showed up. We had to call them ourselves for them to say they now didn’t service our area. I WOULD NOT RECOMMEND THEM.

I called one day and they were there the next.  They did a very thourough job.

IT PAINS ME TO HAVE TO WRITE THIS REVIEW ... BUT I AM STILL WAITING FOR MY SERVICE 4-HOURS LATER!
Let me start by saying that I joined Angies List for the sole purpose of finding the perfect carpet cleaning service for my home.  The two reviews for this company had me sold.  I fell for it... they must have been family members.
I phoned the company and made an appointment for "2 pm" this afternoon.  I took a 1/2 day off from work to be here for the job to get done.  When I arrived home at 1pm, SuperClean had left a message at noon that they were running "ahead of schedule" and they'd like to do the job at noon if possible and to please call them when I get in.  Well I got in at 1pm so, I called them at 1 pm.  Left messages at every phone number they left for me AND the number from the website.  Nobody returned my phone call so I assumed they were going to arrive at 2pm AS SCHEDULED.  When nobody arrived by 2:30pm, I called their phones again.  I left messages again. B y 3:15pm, I called the phones again, this time someone answered.  "Jeremey" said that they were in my area at noon and wanted to do the job then but I wasn't home so they sent the truck back (???).  He told me the BOSS dosen't like to PAY for the workers to just SIT AROUND... I kindly (so sarcasm used) told him my appointment was at 2pm,  his BOSS made the appointment with me - He acknowldged the fact but offered no resolution.  He asked if they could send someone tomorrow...I won't be home tomorrow....I did tell him that I will be home the remainder of this evening so since my home was already ripped apart I'd be happy to have them tonight.  Our conversation ended approximately 3:30pm with Jeremey telling me "I will call you back" and , well, four-hours later I am still waiting.
Whether this company cleans carpets well or not dosen't matter now (nor will I ever know).  The customer service I received today puts them in the sub-zero category in my book.   Oh, and good thing the company I will be entertaining this weekend won't mind my dirty carpets! 
Sorry I had to be so blunt...I will be calling someone from the yellowges from now on :(

unknown

FANTASTIC! Finally a contractor that does what he says he'll do, shows up when he says he will, cleans up after himself, and is pleasant and knowledgeable. They did a great job, cleaned up afterwards and they were so very pleasant. A pleasure to do business with. We will use them again!

We actually had Super Clean Carpets do carpet for us a year ago and liked it, so called him back again. We called on a Monday and he was able to clean our carpets the following day. We have referred him to our daughter and son. I would recommend him to others.