The job went perfect and I could not be happier with my new windows. Will come back again when I need replacing of my basement windows. Thank you Tri-State!

We were pleased with the work(manufacture of the windows and doors) and the customer serivce -  the office and workmen on site.

Everyone involved was very professional and extremely nice.

We had previously used Tri-State Window Factory to make and install 14 double hung windows in my home.  We were so  satisfied with them that I contracted to have them build and install a large bay window to replace one that was unrepairable.  Paul came and gave us an estimate, and we ordered the window.
Tri-State came to install the window on January 16, 2014.  After taking out the old window and preparing the opening to accept the new window, they began to install the new window.  At that time we noticed that the window was not nearly  as deep as the old window, although we had thought that it would be very close in size.  We called Paul, and 20 minutes later we were told that there had been a mistake at the factory, and that they would make a new window for us.  The installers made a temporary installation of the incorrect window and insulated it so that we would not have any drafts.
The new window was delivered and installed 8 days later.  The workmanship was performed efficiently and the installers were very professional.
Tri-State Window Factory lived up to its reputation for providing excellent customer service.  Any company can make a mistake.  The important thing is how the company then responds.  Tri-State Window Factory is clearly an honorable company that strives to make their customers happy.

Everything went very well. The only issue was that the bathroom window did not have the privacy glass. Much to our surprise they sent someone immediately and corrected the problem the same day. Can't ask for a better response.

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They were very good. They were prompt, very clean, and very responsive. They came back right away when there was a problem.

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Took a while to have the window made, say four weeks and I thought the price was slightly high but overall, they showed up on time and instaled everything wonderfully. No issue with service.

They did a good job.  They ordered the window.  They manufacture and install their own windows there.  The window took about 2-3 weeks to prepare.  One of the installers was a little late arriving but once they arrived they got the work completed quickly.

we were very impressed by their product and their salesman. However we decided to buy from Window World because the windows could be installed from the inside and we did not have to replace the molding which was going to add a lot the the Tri State Cost. I can't compare the two products because we were considering triple pane from Tri State and we purchased double pane from Window World. I do actually think the Tri State window is a better product but for my needs (hopefully) the Window World windows will work out fine and they are costing me less as well. I would however both recommend tri state and consider using them in the future.

they arrived on time the man in charge was very good at his job, he managed to overcome as few obstacles during insulation, the only problem i did have was when the job was done and it came time to replace the siding that was remove a few pieces were cracked and i had to tell them  to remove it and put another piece there,alsoall thre of the installers were smokers and I was still cleaning up cigarette butts of my lawn for a couple of weeks, back to the actual window its amazing, it looks a hunderd times better than the one i had and i feel and see the differance with the cold weather now on us i think i picked the right company

unknown

Crew arrived on time.  Was told that the job was going to take 2 days instead of 1 day.  Windows were from the 1970's, would take longer to get out.  Watched the crew and they were right, the windows did not want to come out.  had a 3 man crew and they worked hard.
Windows & doors are in look great.  A/C removed from 2nd floor, can not tell there was one from the out side.  Inside hole was patched , just need to be painted.   
Clean was very good.  Could not tell they worked out side or in side.

All went as planned. Installer installed, caulked and framed new windows. Cleaned up with no noticeable debris.

We replaced Large double slider with a different style, but equally large custom made
window.   Job started early , finished early.  Cleanup was excellent...

Tristate did a great job.  They were committed to provding me great service at a great price.  Andrew was very helpful in making sure that based on our layout we replaced the older windows with ones that were not only efficient but provided the best look, based on his overall experience in what he has seen in many homes.  He also made sure to provide us with a competitve price for the type of windows we were purchasing. He even offered to replace other window glasses with matching grids.  Original delivery time was 5 to 6 weeks but Andrew managed to push that up to 3 weeks and we were very happy with their ability to do that for us.  Overall great windows, great price and great service.  That's all you can ask for!!

When I started lokking for a company to replace 14 double hung windows in my house, I went out to the Tri-State Window Factory Corp.
I met with Paul, who showed me the windows they had, and then sat down with me to work out my needs and pricing.  There was no pressure to sign, and he patiently answered all my questions. He then took me on a tour of the factory, which I found both interesting and informative.  The windows seem to be well constructed, and the factory itself was impressive.
After some additional research, I decided to go with Tri-State, and called Paul.  He came to my house to go over the final details of the order.
At that time he called to company to set a date for someone to come and measure the windows. The measurer came on the scheduled date, and the next day I received a call from Tri-State to set a date for installation, which was only 10 days later.
The workers arrived on time, but were unable to complete the job in 1 day.  The following day I was informed by Cleve, the primary installer, that he would be returning 4 days later to finish the job.  I felt this was too long to wait, so  called and left a message with Paul.  Paul returned my call within 1-2 hours to let me know that Cleve and his assistant would be there at 8:00 the next morning. They arrived on time and completed the job that day.
The windows are beautiful; the work was exquisite.  Cleve is an artist when it comes to shaping the aluminum for the outside of the windows.  The work inside was done efficiently, and with minimum disruption to the interior.  They were diligent in cleaning the area after installing each window.
The whole window replacement went smoothly and efficiently, except for the snag about scheduling the second day of work, and this was remedied quickly and efficiently by Paul.
All in all I am more than satisfied with Tri-State Window Corp. and would definitely used them again.

Gary our salesman was prompt, courteous and gave a very detailed impressive presentation.  We were happy to receive a discount for mentioning Angie's List and also a veteran's discount which was extremely appreciated.  This house was victim to Hurricane Sandy and looked very odd having been lifted seven feet off the ground.  Their siding technique made our home look "normal" and now we have the nicest house on the block.  Their crew was very efficient and workmanship exceeded our expectations with all the finishing touches and cleanup.

The windows were installed perfectly and look/feel/work fine.
Installers did a GREAT job installing the windows they were given to install.
They sealed all windows completely and cleaned up all the clippings and trash.
Installers get an AAA+++ from me. Never had better guys doing work for me.
Meticulous workers! Here is the complete story..... Salesman came and demo'd
the windows. Gave a good presentation and price. Signed a contract to have 3
double hung and 1 Hopper window installed. So far so good. Then the measurer
came to measure the window openings to be replaced. This is where the problem
lies.....Since I had pondered doing the window replacements myself and wanting
then to go with the "New Construction" style of window, I removed the
interior molding from one of the hardly used bedrooms window to measure the
"rough opening" before the Tri-State salesman arrived. The measurer
saw this and asked if I was going to replace the moldings. Knowing that
"replacement style" windows are installed into the currently
installed window frame, not needing to disturb the interior window moldings, I
answered yes and he began taking his measurements. When the crew came to
install the windows on 10/29/2013, they removed all the interior window
moldings and began the installation. Once I noticed this and questioned why
they were removing the moldings, the reply was that their work order stated
that "customer will replace the moldings" and that the windows they
have to install will not fit unless they removed the moldings and the entire
old window, including it's frame. I was a bit confused at this point but
figured they know what they are doing, more-so than I do. Once the windows were
installed and the job completed, I had no interior moldings on any of the newly
installed double hung windows. I finally found out that the windows they were
given to install where not sized as typical "replacement style"
windows but sized as "new construction type" windows which made them
larger. With the measurer having some sort of non-American accent, I chalked it
up to a major miscommunication/misunderstanding. I called the office and spoke
to the salesman and explained the problem. His reply was that I didn't pay for
the installation of interior window moldings. He further asked me if I wanted
the moldings installed and that they would do it for $250 a window.....the man
either totally missed the point or was just playing stupid. After numerous
tries of some eye opening conversation, I realized that I would not get an
intelligent understanding or answer from a brick wall so I spoke to the
manager. Although he agreed to supply the materials and a man to replace the
moldings, he still had to charge me his bottom line of $100 a window saying
that he couldn't loose money by doing it for free. If he understood or not that
this problem is not mine, he didn't acknowledge the fact that his measurer
measured the windows incorrectly which resulted in this mess. For what ever
reason, he just does not get the fact that his company screwed up the measurements
and it is his company?s obligation to correct the situation, without my
contribution of any additional monies. Well, maybe the judge will explain it
better to him so he can understand the situation more clearly. My problem now
is having 2 bedrooms without moldings/blinds for privacy. So, make sure your
contracts state something about if moldings are removed they will be
re-installed upon completion of the window installation or I will end up giving
you my judges name!


UPDATE:
November 06, 2013

During my last conversation with Andrew on Friday, 11/1/2013,  we came to the agreement that he will provide the labor and materials to replace the removed window moldings on two of the 3 windows. This was because I had removed the moldings myself on the 3rd window and did not expect Tri-state to include that window...rightly so. He stated that I would receive a phone call Saturday morning to make the appointment to have the work done. The call came at 8 am. The appointment was made for Tuesday 11/5/2013 between 12 pm and 1 pm. The workers arrived early, about 10 am and completed the job as well as cleaning up after themselves perfectly. I fully understand that nobody likes to lose money but what is more important in the long run is that your reputation remains to be an A+ for which I am happy that Andrew realized in a timely manor. Although we had an issue with Tri-state, it was resolved appropriately and the quality of the product and workmanship remains outstanding. I would definitely recommend this company and product to others who are interested and I would also use them again in the future.

The salesman showed up on time, explained the products and took our deposit.  The person who measured was on time for his appointment.  The price we were quoted was fair and the windows were somewhat better than the others I had priced, except for Anderson and Marvin, which are at least twice the price.  The day of installation, a Monday, the crew showed up on time, and that is when the "miscommunications" started.  Four of the twelve windows were not the type I had ordered.  The crew boss, Carlos, immediately phoned the factory and re-ordered the correct windows.  OK, mistakes happen.  Carlos and his assistant were excellent mechanics.  The workmanship was excellent and they were very accomodating.  They installed six of the windows plus the sliding patio door.  When they left, I was told that it would take a few days to manufacture the correct windows and they would most likely be back on Wed. or Thurs.  They said the factory would contact me about the exact date and time.  When I did not hear from them on Tues., I called and was told that they could be at my house on that Thursday.  When Thursday came and they did not show up by 11 AM I called the Deer Park office and was told that I was down for next Tuesday.  As I said, mistakes happen.  But now, they were compounding it.  I made my displeasure about the compound error known to the rep., who then transfered me to Andrew, a supervisor.  I explained that I was upset after the crew had not shown up as promised, and he was very understanding and accomodating.  He promised to call me back, which he did, and was able to schedule a crew for the next day, Friday.  Also, as an added bonus he was able to schedule the siding crew to begin that day, instead of their usual practice of having the siding crew show up only after the windows are installed.  This saved me time since both crews were working simultaneously.  The windows and the siding were finished with care and skill.  Both crews were professional and obviously experienced.  I was very satisfied with how it turned out.  I had also obtained a quote for new gutters and leaders and told  Andrew to schedule that installation also.  Unfortunately, once again, when the scheduled time came and went for the gutter crew to arrive, they were no where to be seen.   I called the Deer Park office and was told that they would not be coming due to unexpected delays on another job.  It was two hours after the appointed time, which would have been more than enough time for someone at Tri State to at least pick up the phone and let me know so that I would not have waited around for them.  I told the rep that this was third time they had failed to fulfill the order and hung up.  A few minutes later, Andrew called again, apologizing.  This time, however, I was fed up and used another company to replace my gutters and leaders.  Despite all of the "miscommunications", I would still recommend this company because I felt that they DID care and they did attempted to satisfy me.  Everyone I dealt with seemed genuine.  Their product and workmanship are very good to excellent, but they seem overwhelmed from a scheduling point of view.  If I used them again, however, I would insist upon obtaining email acknowledgements of all appointments and follow up a day prior to each appointment to confirm it.  This should not be necessary, but I'm still willing to give them the benift of the doubt based on the way the job turned out.

He took just enough time to explain his product with out boring us. His explanations were clear and easy to understand.

do the windows  siding  their  team  is very polite and profesional and will recomend them to aALL     A

I called for repair as lifetime warranty on windows. I don't know if condensation is a normal occurrence but it is warranted with tri state