TENDER LAWN CARE & SPRINKLERS INC

Dealing with this company was one of the absolute horrible experience I ever lived through. I recently reported to them about two weeks ago that two of my sprinkler heads are not popping out and requested a technician to come diagnose. I requested if someone could come over the same week preferrably as I would like somebody to be home for them. The owner calls me after a week really early in the morning and said he is coming over. I cancelled his visit stating I had already fixed those sprinklers myself while waiting to hear from them and that it is last minute he is informing me anways (not ok with me at all!). A couple of days later one of his customer rep (a women named Jerry Calls) calls and state we are coming over next Monday (over 2 weeks after the problem reported). I was really lost at this point and so I asked what's the purpose of their visit! In her response, this women just starts speaking rude and starts screaming at me instead of holding a proper conversation. Awestruck as I was to her language and behavior, I informed her that I have already cancelled the appointment with her boss earlier this week. Additonally, when I confront her "if this is how she speaks with their customers." She immediately turn defensive and "stated nobody tell her anything." My call ended without any further dialogue with her but, this women absoultely showed no remorse for her behavior. My personal experience with this company has been so poor thus far because of their lack of commitment to make proper appointments, lack of repsonse to customer calls, cancelling appointments without informing the customer and uncouth and disgusting behavior of their customer service rep. This recent experience was the last straw for me and I will not absolutely deal with them again even if they offer me a free service!

He claimed that his name was Michael and that he was the owner The problem was that he was supposed to show up between 3-5 but never showed and never called. Not even afterwards. I left a message at his office and he didn't respond. If a contractor can't meet that minimum requirement how could a customer hire him. He is untrustworthy

If I could get anyone to call me back in a timely manner, they would not lose me as a client.  4 voicemails and counting.
We have now moved on.

With the 1st scheduled appointment, I was advised that the appointment would be approximately 09:00 -09:30 AM. At  approximately 11:30, I called the office and was advised by Anette that she forgot to scheduled the appointment. I gave up an Overtime Oppurntunity to stay home for that appointment. My wife had to change her schedule so she could be home later day. A representative did come over and inform my wife that the Timer needed to be replaced on our sprinkler system.

I contact the Office and made an appointment with Anette for Friday-May 31, 2013, almost a week later, for 08:30 AM. Again it was my day off and I forfeited an oppurntunity to work Overtime so I could be home for the appointment. I received a phone call from Anette that morning advising me that the Tech had car trouble (FLAT TIRE) and would be a little delayed. I thanked her and changed my plans to stay home till he got there. After spending the entire morning waiting for the TECH, I contacted the office at 12:30PM and was told that Anette would call me back. I was thinking to myself, there is no way she could have burned me a second time. Anette called my back and advised me that the TECH who is the "NASSAU GUY" didn't come to work due to his FLAT TIRE CRISIS and she would try to have someone there by 04:30PM. 8 hours after the original appointment. I could have worked 8 hours Overtime and been home by 04:30PM, I could have seen my mother in the Hospital or actually get something accomplished at home without looking out my front window ever 5 minutes for DUANE the SPRINKLER TECH. I guess I should be happy that Anette called me at all. I informed Anette that my Son had a LAX Game at 04:30PM and would it be possible to get someone to my house by 03:30PM and I was told "NO". On both occassion I had to contact the office. My time was wasted and I truely feel that TENDER LAWN CARE did nothing to try to correct the problem. They lost my business.

Tender Lawn Care is a family owned business which is important to me because it's small and gives us personalized care. They are very responsive and come immediately when we call. We have asked them for advice many times and they are always knowledgeable in their answers. The quality of work is exceptional.

I find that Tender Lawn is always friendly and courteous. They are very good about making sure I get reminder mail for the service I use from them and they always follow through with what the policies state.

I HAVE BEEN USING THIS COMPANY FOR FIFTEEN YEARS AND THE WORKERS DO A GOOD JOB. THEY HAVE TREATED BOTH OF MY HOUSES. THEY ALWAYS CALL IN ADVANCE FOR THE APPOINTMENTS. THEY KEEP THE LAWN LOOKING GOOD.

WE NEVER EVEN SEE THEM. THEY USUALLY COME WHILE WERE SLEEPING OR WHEN WERE GONE AND THEY JUST LEAVE A NOTE SAYING WHEN THE NEXT VISIT IS. I CAN SEE A BIG IMPROVEMENT IN OUR LAWN SINCE WE STARTED USING THEM.

TENDER LAWN CARE IS A VERY GOOD COMPANY. TENDER LAWN CARE IS VERY DEPENDABLE. I WOULD USE THE COMPANY AGAIN. THEY DO GOOD WORK. I AM VERY PLEASED WITH THEM.

THIS COMPANY DOES AN ALRIGHT JOB. THERE ARE NOT FRILLS. THEY COME AND DO THEIR JOB AND LEAVE. THE PROBLEM I HAVE IS IT TAKES THEM A WHILE TO GET BACK WITH YOU.

THEY ARE VERY GOOD AND PUNCTUAL! THEY DO WHAT THEY ARE SUPPOSED TO. THE RATES ARE REASONABLE AND CHARGE NICELY. MY LAWN IS FED AND CHECKED FOR ANY DISEASES.

I WOULD RECOMMEND THIS COMPANY TO OTHERS AND HAVE. THEY ARE A DEPENDABLE AND HARD WORKING BUSINESS. MY LAWN LOOKS ABSOLUTELY WONDERFUL SINCE THEY BEGAN WORKING ON IT.

I COULD NOT RECOMMEND THIS COMPANY TO ANYONE, AS I HAD WEEDS IN MY YARD. THE MAN GAVE SOME FLIM FLAM REASON AS TO WHY I DID HAVE WEEDS, AND AS TO WHY MY LAWN WAS NOT GREEN.

THEY OFFER PROMPT SERVICE. THEY ALWAYS KEEP TO THE SCHEDULE. THEY ALSO ALWAYS MAKE CONTACT WITH US BEFORE THE APPLICATION DATES.