TENDER LAWN CARE & SPRINKLERS INC

"I would be more then glad to change the timer but this is not under warranty. This system was installed on April 5, 2005 and we give a 2 year warranty on all parts and labor. On May 17, 2007 the previous homeowner upgraded the system and the current timer was installed, again it came with a 2 year warranty. Member was not the home owner at that time. Member became out customer on October 22, 2010. I went there this year on May 3rd, 2011 with another mechanic and did his opening for this year. I was there for 2 ½ hours going over the entire system and programming his timer. I called my partner Ed to ask him a few questions about the timer to make sure everything was set properly and went over this with Member. He then called and said it was going off multiple times so we sent a mechanic back, at no charge, to go over it with him again. Member made him go thru the entire system again head by head which took almost another 2 hours. It was evident to the mechanic that somebody had tried to program the clock after we had originally been there. He then called again and wanted to have Ed come to look at it, but he had been out of work since April 7, 2011 with major back surgery, so we sent the other mechanic back again to check it & he would not let him look at it. He only wanted Ed. This is the so called low level employee who has been working with us for 12 years that he would not let look at it. I have been in business for 37 years and never have received any complaints like this and I am a member of the Better Business Bureau and have always satisfied my customers. If he would like us to charge the timer the cost will be $600.00 plus tax, and, if anything there will be an additional charge. If you would like to talk to me call me at 631-242-1933. Sincerely, Michael J. Prenderville"