Franzoso Contracting

"THANK YOU."

"WE INSTALLED 2 LARGE BAY WINDOWS FOR THIS CUSTOMER TO REPLACE 2 WINDOWS WE DID NOT INSTALL OR SUPPLY. THE 2 NEW WINDOWS WERE ALSO NOT ORDERED BY US. THEY WERE SUPPLIED BY THE MANUFACTURER AT NO CHARGE TO THE CUSTOMER. THE CUSTOMER NOW SAYS THERE IS A PROBLEM WITH THE NEW WINDOWS. THE CUSTOMER CONTACTED THE WINDOW MANUFACTURER DIRECTLY, AND THE MANUFACTURER IS SCHEDULING THEIR FACTORY TECHNICIAN TO VISIT THE JOBSITE TO DETERMINE IF THERE IS A PROBLEM. SINCE THIS IS A FACTORY WARRANTY ISSUE, THE MANUFACTURER MUST INSPECT. IT SEEMS UNFAIR FOR THIS CUSTOMER TO GIVE US SUCH LOW RATINGS WHEN WE PROVIDED LABOR ONLY, ON A JOB WE INSTALLED WITHIN A SHORT TIME AFTER HIS WINDOWS ARRIVED AT A FAIR LABOR PRICE WHICH HE AGREED TO. REGARDING "QUALITY" WE SURELY DO NOT DESERVE THE GRADE HE GAVE US. WE DID NOT SUPPLY THE WINDOW AND THERE IS ABSOLUTELY NO EVIDENCE THAT OUR LABOR WAS DEFECTIVE IN ANY WAY. HE THINKS WE ARE NOT BEING RESPONSIVE BECAUSE HE IS REQUIRED BY THE MANUFACTURER TO GO THROUGH THEM FOR THIS WARRANTY COMPLAINT."

"I COULD NOT FIND ANY JOB UNDER THE NAME OF THIS MEMBER IN 2005 OR 2006. ALL OF OUR CONTRACTS ARE IN WRITING AND CONTAIN ALL DETAILS OF THE WORK WE WILL DO. WE HOPE ALL OUR CUSTOMER'S READ THEIR CONTRACTS IN DETAIL AND RESOLVE ANY QUESTIONS THEY MAY HAVE BEFORE THEY SIGN THEIR CONTRACT. CUSTOMERS ALSO HAVE 3 DAYS TO CANCEL A HOME IMPROVEMENT CONTRACT (BY NY SATE LAW) AFTER THE DATE THEY SIGN."

"I COULD NOT FIND A CUSTOMER UNDER THE MEMBERS NAME IN 2005 OR 2006. THIS PAST WINTER DUE TO THE MILD WEATHER AND DUE TO 3 OF OUR ROOFING CREWS COMING OFF CONDO PROJECTS WE ABLE TO INSTALL ROOFS WITHIN 3 - 4 WEEKS FROM THE DATE OUR CUSTOMERS SIGNED THEIR CONTRACTS. THIS RATING DOES NOT MAKE ANY SENSE TO US. I FEAR THIS IS A BOGUS RATING FROM ONE OF OUR COMPETITORS. IF IT IS AN ACTUAL CUSTOMER, I WOULD LOVE TO HEAR FROM THIS CUSTOMER SO I COULD PROPERLY RESPOND TO THIS POSTING."

"WE DO HAVE EXCLUSIVE ARRANGEMENTS WITH SOME MANUFACTURERS WHO SELL PRODUCTS WITHIN OUT TERRITORY. OFTEN THIS ARRANGEMENT IS INITIATED BY THE MANUFACTURER BECAUSE THEY ONLY WANT A CONTRACTOR WITH LONG TERM EXPERIENCE INSTALLING THEIR PRODUCT. OUR 26 YEARS IN BUSINESS HAS QUALIFIED US FOR THESE ARRANGEMENTS. THANK YOU VERY MUCH FOR YOUR POSTING."

"WE WARRANTY OUR GUTTERS AND LEADERS FOR 10 YEARS AND WILL IMMEDIATELY REPAIR OR REPLACE ANY PROBLEM THAT ARISES. WHEN WE INSTALL GUTTERS AND LEADERS, WE DO OUR BEST TO DETERMINE THE OPTIMAL CONFIGURATION AND PITCH. OCCASSIONALLY ADJUSTMENTS DO NEED TO BE MADE THAT ARE ONLY APPARENT AFTER THE 1ST RAIN."

"THANK YOU FOR THE POSTING."

"I COULD NOT FIND A CUSTOMER UNDER THIS MEMBERS NAME IN 2005 OR 2006. I WOULD LOVE TO HEAR FROM THIS CUSTOMER SO I COULD EXPLAIN ANY PRICING QUESTIONS IN DETAIL. I AM A LITTLE CONFUSED BECAUSE THE RATINGS DO NOT MATCH THE "MEMBER COMMENTS." IF WE WERE "VERY GOOD" AND "DID EXACTLY WHAT WE SAID WE WERE GOING TO DO," THEN WHY DID WE GET A "C" IN PROFESSIONALISM AND RESPONSIVENESS - ESPECIALLY SINCE WE MUST HAVE DONE THE WORK QUICKLY SINCE THIS WAS AN EMERGENCY THAT THE CUSTOMER DID NOT HAVE TIME TO GET COMPETING PRICES ON."

"THANK YOU FOR TAKING THE TIME TO POST THIS!!"

"THANKS FOR THE COMPLIMENTS. CUSTOMERS THAT BUY GUTTER COVERS FROM US GET FREE ANNUAL GUTTER CLEANING FOR AS LONG AS THEY OWN THE HOUSE."

"THANK YOU!"

"WE COULD NOT FIND A CUSTOMER THAT MATCHES THIS DESCRIPTION IN 2005 OR 2006. WE DO NOT INSTALL ALUMINUM SIDING, WE ONLY INSTALL VINYL SIDING OR REAL CEDAR SIDING. WE WOULD LOVE TO HEAR FROM THIS CUSTOMER TO FIND OUT WHAT WE COULD HAVE DONE BETTER."