CHIM-CHIMINEY CHIMNEY SWEEPING SERVICE INC

Work was done in a very personal manner. Very pleased with results.

Everything went exactly as planned, they were prompt, friendly, and professional. The work took exactly as long as predicted and everything is working great now. Obviously I would have preferred not to have had to install a new chimney liner but that wasn't their fault, and now I'm confident that the chimneys are operating the way they should be.

We burned about 60 fires last year. No draft issues at all. No smoke issues. It was safe and easy. He also told me we didn't need to clean our chimney every year, based on our usage. Bill is like the big brother I always wanted. Knowledgable, experienced and genuinely helpful. His wife makes all the appointments. I'm glad I listened to her and brought Bill in. Can't wait to see him again. Good luck out there!

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unknown

Absolutely excellent. Chim-Chiminey came to the rescue when another chimney sweep left me hanging. My wife and I bought a house and the previous owners neglected the chimney for 5 years. I hired another chimney sweep first, who came over, looked at the chimney and practically ran out the door. He told me to call Chim-Chiminey because they were better suited to my situation. He failed to mention they were booked until February.
I explained my unfortunate situation to Chim-Chiminey, and they fit me into their already busy holiday schedule. They showed up 2 days later and inspected the chimney, and cleaned both flues (fireplace and oil burner). Quick, clean, friendly, affordable.
Chim-Chiminey, you've got a customer for life.

unknown

I hired Chim Chiminey based on their good reviews and the fact that they were certified in what they do.  Gotta admit, I also thought their name was catchy.  We just bought our home and wouldn't think about using the chimney or stove without getting it checked by professionals first.  Had to wait about a month and a half for an appt which we had no problem with as it is winter and we figured it was worth the wait.  I should have been warned when I got a call to confirm our appt. and the woman insisted it was for a different time slot.  Being that I made the appt myself, I knew that the mistake was on their end, but the woman still insisted that I must have made the mistake.  She ended up "switching my appointment" with someone else's to "accommodate us"... so I didn't make a fuss about it (even though I thought it was kind of ridiculous that she was so adamant that she was right).
The specialist came out to the home, met with my husband and spent quite some time at our home inspecting the chimney and wood stove.  He recommended replacing a cap on the wood stove chimney, which we did immediately as we were excited to use it.  After spending a while working on the wood stove, which apparently hadn't been cleaned in years, he recommended that we try burning some creosote remover to loosen up all junk, and then to call him back to do a thorough cleaning.  After all, there was only so much he could do.  After the visit, we felt pretty happy with the inspection and relieved that we found a chimney company that we could use for years to come.
A few weeks later, we purchased some creosote remover and figured we would try Bill's suggestion to try and burn some of the gunk, with plans to call them back for a second cleaning.  Well, after about 30 seconds, the fire went out.  We tried several times to burn the creosote but couldn't get a fire started.  I called Chim Chiminey, because after all we spent over $650, and I thought it was silly that we couldn't even follow the tech's recommendation in the state that he left the stove.  The woman I spoke to was very nice, she advised the tech was away until the week after, and she read me the notes on our account.  She read that we were told NOT to use the wood stove at all, and that we had been advised to possibly move the stove to another area of the house and replace the metal vent that runs from the stove to the exterior of the house.  I questioned whether the creosote remover suggestion was also notated on the account and I was told no.  At this point I was really annoyed, because before our appointment, we didn't even know what the heck creosote remover was!!!!  Where would we come up with that had it not been suggested by the professionals?!?  I thought it was strangely convenient that this suggestion (a potential fire hazard btw) was conveniently left off of the account, yet the recommendation to replace stove parts and everything else was on there.    
The tech ended up calling my husband back, said he never advised us to use the stove, and that we probably had to replace the whole metal pipe leading to the outside.  We did ask if the pipe could be taken apart and cleaned and he seemed to have no interest in that.  As a manager and someone who works in customer service, this whole experience just rubbed me the wrong way.  I have no problem paying for a service, but I was fuming that our account wasn't accurately documented.  Good way to cover themselves had our house burned down after taking the advice given during the inspection.  He also insisted that he was told that we had no plans to use the stove.  Why the heck would we bother to have it cleaned and inspected then?!  Why the heck would we spend the additional money to replace the chimney cap if we had no intention of using the stove?!?  And NOW they want replace the entire part rather than attempt to clean it!!!  The whole thing is outrageous.  Weeks later I received a voicemail msg asking us if we wanted to follow up with the recommended service.  Uhh.. NO.  Had this whole experience been transparent and resulted in us actually being able to USE our chimney and stove, I would've had no qualm with hiring them for the additional "required" work.  In this case I felt totally taken advantage of as a new homeowner and I was really disappointed.  It's a shame because I bet they are really knowledgeable and good at what they do.  
In the end, we had someone else take the piece apart and cleaned it out.  We didn't even have to replace the part.  Glad we got a second opinion, saved us a few hundred dollars.

          BILL AND HIS CO WORKER WERE PROMPT, FRIENDLY, KNOWLEDGABLE AND HONEST.
         THEY INSPECTED THE CHIMINEY AND FOUND THAT IT DID NOT NEED TO BE CLEANED.
         

Arrived early, performed inspection and sweeping expertly.  Very careful to explain process since I was there with my two young kids.  They showed me everything along the way, which was great for this curious homeowner.  Oil burner flue was filled with junk and hadn't been cleaned in about a decade (I recently purchased home 2 years ago).  They gave me honest feedback about deteriorating tiles lining the chimney and reccomended a new lining, which I will definitely consider.  Everything was done cleanly and efficiently.  
I've never had work like this performed, but price seemed very fair for services rendered.  I feel much better knowing the system is clean and my chimney is in good shape.

unknown

See above...

Janet in the office really made it happen for us as we needed this inspection on very short notice. We got the appointment on the day we wanted despite their busy schedule

Bill and Mike arrived on time.;They were thorough, knowledgeable and very courteous. They patiently explained their findings and took all the time we needed to understand the details of what they found.

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.6 months ago he installed a wood stove, had a slight problem because of terrible manufacturers instructions, they came right out and corrected the problem. the owner is incredibly honest and smart/practical -- a rare find in the industry. we had him back out to inspect the liner and two other chimney....we highly recommend him and his company!

Have used chim chimney twice before. They have been incredibly honest both in their recommendations and estimates and would not trust any other company to perform such judicious work. All of the staff are courteous and professional and take time to explain everything they are doing.

After they were here, back to back chimneys not working. We were told that it had to be below 30 degrees and not windy and not raining in order for the chimneys to work-- ridiculous in and of itself, especially since this house was built as a summer home and the chimneys were only used in the summer. We then tried chimneys in ideal conditions and worse than before. In addition, when they removed our old chimney cap they charged us for disposal, then asked other contractors working on our house to dispose of it for them-- at an additional cost to us by those contractors. They scream at you on the phone-- and told me that I should get a space heater and that I needed to give them more money to fix what they had broken.

They arrived on time and were extremely careful not to get any dust inside the house. Very pleasant and well versed in chimney care and safety. They re assambled all parts and worked quickley. Kept to the original estimate which was very resonable.

The process went very smoothly. I did have to wait a month or so for an appointment, but it was worth it. What I liked was his low-key professional, but still lighthearted manner (he arrives wearing a stove-pipe style hat), his care in working neatly, and not trying to make me feel that I needed to spend lots of money to fix the problems I didn't know I had. He did point out an issue with the chimney cap that will have to be addressed at some point in the future, but is okay for now. Hopefully the temperature will dip and we'll try out the fix this weekend. I was

I had to wait several weeks but it was well worth it. They came when schedueled and were very professional. They took great care to protect the surrounding area. I would recommend them to anyone..

They have been pretty good. They did for two flues. There was nothing, in particular, that I liked or disliked. They are professional. I have been happy with them. I have had them for a number of years. They are not the people who will call up over the phone.

They are very attentive and communicative. They helped to communicate with a different contractor when I needed more information. They were good. They are professional and they were an advocate for me when discussing with the other company. I spent around $250 on that work.

Bill, the owner of Chim Chiminey, was on time, very professional, and clearly knew his business. He also was notably honest and had integrity about his work. He was clear in his assessment to us, explained why we might consider installing a smoke guard, and completed the job in a very efficient manner. He was in and out of our house in about 45 minutes. He also told us that we wouldn't need another inspection for 2 years - and didn't try to convince us to use his service more than we needed to. We will definitely use Chim Chiminey again. They came highly recommended to us and we can see why! Their prices also seemed quite reasonable. We recommend them with no reservations.

Detailed proposal describing exactly the work and materials to be used; punctual in arriving and completing work, excellent results