Approved ProAdirondack Basement Systems, Inc.
About us
With over 25 years of professional experience, Adirondack Basement Systems is an upstanding Accredited Business with the Better Business Bureau, and members of Capital Region Builders and Remodelers Association! We have a fully trained staff to help you with all of your waterproofing, foundation support, concrete repair, and crawlspace needs. We provide free estimates and lifetime transferable warranties. If your basement is in need of care and attention, we're only a phone call away! We look forward to serving you! If you are planning on finishing or refinishing your basement, call us before you begin your project. We want to help you to protect your investment by making sure that your damp basement is dry all the time. Adirondack Basement Systems is an upstanding Accredited Business of the Better Business Bureau, and members of Capital Region Builders and Remodelers Association, National Association of Home Builders, and New York State Builders Association.
Business highlights
Services we offer
Full Waterproofing Systems, Partial Basement Finishing, Perimeter Drainage Systems, Sump Pumps, Humidity & Mold Control, Egress Compliant Windows, Replacement Windows, Foundation Repair, Foundation Support, Crawl Space Insulation, Crawl Space Waterproofing
Services we don't offer
Flooring installs, Attics
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- MasterCard
- 11
Assorted photos uploaded by Adirondack Basement Systems, Inc.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 9% | ||
| 4% | ||
| 0% |
Filter reviews by service
"I apologize for the communication breakdown! I do see we had an appointment in our system that unfortunately needed to be rescheduled and we were unable to reach you. We did leave several messages for you. Please feel free to call me directly if I can be of any assistance. Jen Fox- Vice President 518-982-5969"
"We apologize that we were unable to help you. We won't take on a job that is out of our expertise and skill area and unfortunately the work you needed was not something we do."
Keeping in mind that this job didn't involve installing a brand new egress window, but rather replacing an existing one and simply deepening the outside window well, we were a bit shocked at the pricing. Given that we were paying a "Cadillac" price we were surprised to receive "Chevy" level service from a subcontractor rather than an Adirondack Basement employee. We were particularly disappointed that neither the engineer nor any other Adirondack Basement employee visited the site during or after the installation to confirm that it was done according to the engineer's specs. In fact, the subcontractor made a change to the specs to save time (and presumably money for himself) and the engineer never knew or approved that change.
While we understood that Adirondack Basement would not "finish" the window trim etc and we were comfortable doing that ourselves, we were again disappointed that the subcontractor left the window well completely uninsulated and essentially open to the elements. Only after we pressed him, did he grudgingly add a can of spray insulation.
We expressed our disappointment to Adirondack Basement and were given a modest price concession but we feel that the price we paid still far exceeded the quality of the services provided.
We've lived in this (55 year old) house for the past 12 years, and we've always had to deal with a periodic water problem in the basement. and wet weather exacerbates the problem. A few months ago things became much worse when our poured cement foundation developed three leaks, allowing water to flow freely into the basement. I called in four or five contractors to recommend a solution, and I was most impressed by Adirondack's analysis, which actually called for less work than most of the others (and of course, less money). The other contractors all insisted that a floortile system be installed to direct water into a new sump system, but Adirondack felt that our existing French drain would serve that purpose. They installed their "Super Sump" system, piped outdoors into a bubble pot. Repairing the wall cracks wasn't possible due to the deteriorated condition of the cement, so they recommended BrightWall panels, which served two purposes: they cover the ugly walls (and brighten the basement) and force any leaking water directly below into the French drain. I've deliberately waited until now (six weeks later) to write this review because I wanted to get an idea of how their system would work. I'm happy to say that the system has worked beautifully.
I'm very happy with Adirondack. They were very professional to deal with, their estimator was experienced and didn't try to sell me the moon, and their work crew and job site supervisor were great.
"Thank you for your review and for nominating us for the Page of Happiness! Please don't hesitate to call us for any questions or service needs you may have!"
"[Member Name Removed], I apologize if there was any damage to your property or the clean up was not properly done. I was surprised to see your review as we were never made aware of any issues after your installation back in August. I am forwarding this on to our Production Manager and will have him give you a call first thing in the morning to find out exactly what happened and see what we can do to rectify these issues. Please don't ever hesitate to contact us if you have any issues or concerns. If there is ever a mistake made by any of our employees, we take it very seriously and do whatever we can to rectify the situation. I apologize for any inconvenience and we will do our best to make this right."
"Thank you for taking the time to write this review- we appreciate customers sharing their experiences with other potential customers. Please don't hesitate to call us with any questions or service needs!"
"[Member Name Removed], I apologize as we didn't see this review on Angie's List until now. After speaking to an Angie's List rep yesterday, we discovered we had several accounts on Angie's List that customers had created separate from our main account- they have combined all of these for us and I am seeing this for the first time. I apologize for the inconvenience and I wish you had called to let us know of these problems. We are not perfect, and occasionally we find a mistake was made but work very hard to rectify any problems that may arise. I will have our Production Manager give you a call first thing tomorrow morning to see if there is anything we can do at this time to make this better. Please don't hesitate to call our office with any concerns!"
"Thank you for taking the time to write a review on the work you had done. Please don't hesitate to call us if you have any questions or need anything. Thank you"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
80 Sheehan St, Mechanicville, NY 12118
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 5:30 PM |
| Tuesday: | 8:00 AM - 5:30 PM |
| Wednesday: | 8:00 AM - 5:30 PM |
| Thursday: | 8:00 AM - 5:30 PM |
| Friday: | 8:00 AM - 4:00 PM |
| Saturday: | 10:00 AM - 2:00 PM |
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