Honey Do Men Home Remodeling & Repair

"Member, Thank you for your feedback as we do appreciate it. We did notice you had some mixed feelings about your grading us. Here at Honey Do Men, it is our mission to change the way people feel and think about their contractors by offering outstanding service and quality. So, feedback is very important to us. Can we ask what we could have done better to make your experience with us more remember-able? If you owned Honey Do Men, what would you have done differently? All feedback is appreciated and we welcome your response. Thank you in advance for helping us to better help our clients! Have a wonderful day."

"This is Darrell Babboni, Owner and Operator of Honey-Do-Men. I had taken some time off from work for the birth of my new son, so I want to apologize for the delay in posting a response to this review on our company. First of all I want to say that I apologize that you didn’t have a good experience with our company. I looked into your account to see what we could have done differently that would have made you happy. That is our number one goal here, to not just make every customers experience with us a good one, but to make it a GREAT one. The proposal for the new chase cap and vent stack pipe boots was done on February 2, 2012. A follow up letter was mailed to you on February 3rd and after verifying with our phone records I see that a follow up phone call was placed to you on 2-8-12. (Your review was posted on 2-7-12) I don’t know where we could have done a better job with our follow ups to you. I am always open to new ideas and feedback from our customers on how we can better serve you. Please contact me at our office, 914-837-0411, with any suggestions you may have In regards to the pricing: There are several different types of chase caps that can be installed (Galvanized Steel, Aluminum, Copper, Stainless Steel, etc.) of these there are different ways to install them. Differences like soldering the nails that hold it into the home, installing a base support or just a cross beam, soldering on collars to block wind driven rain, and so on. The price you were given was for the top of the line chase cap so it doesn’t surprise me that you were able to find a cheaper price. Also that particular chase cap has a lifetime warranty for labor and materials. If we were given a chance to discuss the difference between our work and the other contractors work, we could have pointed out the differences and helped you to understand what we call “The Honey-Do Difference”. You can find examples of the “Honey-Do Difference” on our website and on our YouTube Channel"

"Dear Member, Thank you so much for your positive feedback. We appreciate you taking the time to and energy to leave a response."

"To be honest, yup, we blew it. We dropped the ball on this one. We had two names and two addresses for the customer and being a company that works strictly with paper files and not digital files, the ball was dropped because we couldn’t find the customers files. For the year 2012, we are fixing the problem to make sure it doesn’t happen again. We have installed a new computer program that will make it easier for us to track customer’s information, work, and all follow ups. We are sorry the negative experience you had with us, but because of your experience, we have taken steps to ensure that no one else goes through the same situation. Thanks for your feedback and helping us move our company into the right direction."

"Dear Member, We tried calling you back on two different occasions and we received nothing but a busy signal. We are sorry to hear that you had to wait around for us to call you. We are happy to hear that you were able to get someone to fix your problem. Again, we are sorry for any inconvenience this may have caused you, but in the future, if you try us again, I can assure you that you will not be disappointed."

"Member, Thank you for your review and your concern about the previous post. Please do not feel responsible for what had happened. We do not believe in rushing in and out on doing an estimate for anyone. We want to give every homeowner the attention to detail that they deserve. Repairs on a home can be expense and we understand the investment you are making. We want to make ourselves readily available to answer all your questions. We do our best to make it on time to every appointment and sometimes, things do run a bit longer than scheduled. Under normal circumstances, most people understand we are not late by choice. There are many variables that can cause us to be late from Traffic to long appointments. We appreciate your concern and we look forward to working with you in the future. Thanks again, Honey Do Men"

"Dear Member, We were surprised to see that you gave us an “F” rating. Upon reading your review, we then reviewed your file and we did note that the estimator was out to see you on the 17th as stated. It was also noted that you were sent not only 1, but 2 detailed proposals. The first proposal was for the requested roof installation. The second was for a new gutter installation, as requested. Each proposal is very detailed, starting from removal and disposal of existing roof and gutters and is followed through a detailed material list to the final cleanup and warranty. The proposals were emailed to you at your Gmail account, as per your request, on Thursday, August 25, 2011 at exactly 3:48. Is there a possibility that the email went to your spam folder, or perhaps you overlooked it? I can provide you with any documentation needed to show you that the email was sent. Our estimators keep detailed records of all correspondences with clients. We appreciated the opportunity to visit with you and look forward to hearing from you. Sincerely, Honey Do Men"