Murrays Heating & Air Conditioning
About us
2012, 2013, 2014, 2015, 2016, 2017, 2018, and 2019, 2021 Super Service Award Winners! Murray's Heating is the only HVAC company in CNY to have achieved such recognition of superior service. At Murray's Heating & Air Conditioning, MHAC it has been our pleasure to serve our community for over 30 years. They are committed to offering quality products and service since the very beginning. Some features that make your choice an easy one include: Neat, professional Installers, family operation with Golden Rule philosophy, assistance with rebate and warranty paperwork, free estimates and attractive financing packages, and a truly genuine desire to make you a happy customer for many years! We do business the old-fashioned way - if you don't need it or want it, we won't try to sell it to you! Award winning service year after year!
Business highlights
Services we offer
& repair, Heating & Air Conditioning - sales, air purification systems, and air intake systems, installation, tankless water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 1% |
"Thank you for taking the time to review our service - we are glad you are pleased and look forward to serving you again!"
"Thank you for the rave review! We try our best to make everyone's experience a positive one and we are grateful to hear about our successes! Thank you again!"
"Thank you for your great review! It means a lot to us that you took the time to share your thoughts!"
"According to our records, the last time we were at this address was December 5, 2011. The bill was not $1000, it was under $700. The boiler did need significant work because there was water leaking on the floor - the relief valve and expansion tank were defective, as was a circulating pump. This required many parts and some labor, and is why the call was expensive. We discovered a bad zone valve as well, but the customer declined replacing this part. We also recommended both immediate and regular cleaning/maintenance of the boiler but this was not done according to our records- doing so regularly on an older hydronic system is highly recommended so that a multitude of repairs does not build up all at once. No complaints were received after our service, and we are only left to wonder if someone else made the repairs mentioned in 2012 or if the unreplaced, bad zone valve is why the unit is malfunctioning again. Almost two years have passed since we were there...we hope that as a result of this new information, this review does not reflect poorly on our service and reputation."
"Thank you [removed member name], for taking the time to share your experience! We appreciate you giving us the chance to take care of your HVAC needs!"
"Thank you very much!"
"Terrific! Just what we want to hear! Thanks!"
"Your positive review means a lot to us - thank you for taking the time to provide your opinion!"
"Great to hear everything went so well - that's what we aim for! And thank you for taking the time to let others know!"
"Thank you, [removed member name]!"
"Thank you for your continued business - we certainly appreciate it!"
"Thank you for your business and your patience! We hope you stay cool and comfortable for many years to come!"
"Thank you - it means a lot that you still wrote a positive review of our company even though you didn't use our services! Hopefully we can serve you again in the future."
"Thank you for the kind words!"
"And we would like to thank you for your consideration in rescheduling your first appointment when you couldn't keep it - that was very kind of you!"
"We're honored that you gave a review covering your positive experience - thank you very much!"
"I'm very happy to have had the opportunity to serve you, thank you!"
"I'm sorry that you had to wait for the part and second appointment. We have been very fortunate to be as busy as we are and we can't stock every parts for so many different units. Thank you for your patience and letting us serve you."
"Thank you so much for your business. Please don't hesitate to call with any questions that you may have."
.A gentlemen stopped by gave good quote, and said it would probably be 10 days to get on the schedule.
I said lets do it They got me on schedule for following Thursday "only 7 days", Then he called on Friday and said that they had a cancellation for Monday and if I would mind moving up on the schedule "are you kidding"
They did the work neatly and clean-up very professionally.
Great job guys
"We love it when we can move installations up earlier - glad you loved it, too!"
"Thank you for the nice comments, [member name removed]. We will be out to retrieve the borrowed space heaters once we have a tech in your area again. Thank you for holding on to them for this long for us!"
Coming off New Year's Eve and New Year's day I wasn't too optimistic that any company would be able to send someone out that day, but Murray's had someone here within the hour. The service person was very personable, polite and thorough. He showed me what was wrong and explained what needed to be done - the expansion tank was rusted and water was dripping from the relief valve. He looked up prices for parts and labor and gave me a price. I called my husband and asked the service person to speak with him on the phone to explain what was going on.
When we agreed to have Murray's perform the work, the service person said he was going to call in and see if someone else could come out with the expansion tank. He said he was scheduled for a doctor's appt. that afternoon, but wanted to make sure the job was completed before he left. The other person came right out with the tank and they finished the job in time for him to make his appointment.
I don't know much about plumbing rates, so I don't know where their price would fall amongst others, but I was glad they were able to make the repair and I didn't have to worry about water in the basement or not having hot water until my husband got back. I would recommend Murray's to others based on their service and would call them again if I need work done in the future.
"Some of our most rewarding calls are those when we can help out during the holidays and in a pinch! Thank you so much for the great review!"
"Thank you for all the word-of-mouth referrals - they are the ones we strive for! And thank you for your business, too."
"We're very pleased that you're happy with our service and appreciate that you took the time to write a review!"
Licensing
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