Zenner & Ritter Home Services

Technician (Kyle) arrived as planned (he called 1/2 hour out).  He quickly determined and fixed the problem.  Fast, professional, and courteous.

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very professional and on time

Never sent or called with the estimate

Gary, a seasoned A/C technician (>25 yr.), was terrific. I observed the entire tune- up procedure and asked many questions, being a first-time home owner. He was very knowledgeable and gave good advice for future A/C care/ purchasing. I have a HEIL A/C & Furnace. Gary said it was a teardrop model that they don't make anymore; one of the best units made. He assured me I had a quality A/C unit and it was in excellent condition for its age. He advised me to stay with same product (HEIL) when I need to replace in the future and same capacity (2 ton). Gary was personable and a pleasure to work with. He felt like family. I will contact Zenner & Ritter Home Services in the Fall for my furnace tune-up and any future service/ repairs. I highly recommend them to anyone needing A/C and/ or Heating home service. A company that has been in service since 1930 speaks large volume - experience, knowledge and satisfied customers.

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1. Mike was very helpful, courteous, professional and knowledgeable. 2. Mike did a great job performing the A/C Tune up & cleaning/ washiing the equipment outside the house. 3. Mike was very helpful and patient in answering all our questions regarding the operation of the Humidifier, which he had put in in February 2014. This was in spite of his impression (written down on his work sheet) that we were unhappy with his work on the humidifier last February 2014. We clarified it with Mike, and with Michael at the Zenner office, that we NEVER said we were unhappy about the work Mike did We just wanted to be shown where the place for the filter was, and how to tell if the humidifier was working or not. We did complete a review in February 2014, expressing our satisfaction with Mike's work, and we were happy & appreciated his great work We definitely will call Zenner & Ritter if we need any work with the A/C or Humidifier

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Prompt & cordial service, very good price, timely service, job completed in about 90 minutes. Am very satisfied & I recommend this company. I will use them in the future. A+!

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Today Dave Zawislak of Zenner & Ritter resolved a significant problem with the plumbing in an upstairs bathroom at my home. Dave?s work was superior, and never again will I use a plumber other than Dave.  Hopefully after reading this neither will you. 
Earlier this year my wife and I contracted to have an upstairs bathroom remodeled.  That job was performed by a bathroom contractor, and at the end of that project we experienced what the contractor thought was a leak in the drain of the bathtub.  The leak damaged part of the ceiling beneath that drain, which is in our laundry room, and the contractor removed a large part of that ceiling to fix what he thought was that leaky drain. 
The ceiling remained ?open? for about a week as we waited for the contractor to return to finish the job.  I eventually resorted to finishing the ceiling drywall work myself, and in the meantime the hot water tank in our basement failed.  As the adage goes, when it rains it pours, and at that point my wife and I decided to contact a professional to install a new hot water tank. 
Our search for a quality plumber led us to Zenner & Ritter, and they sent master plumber Dave Zawislak to our house to perform the job of installing the hot water tank.  Dave was punctual, clean and highly professional, and he efficiently and effectively installed our new hot water tank. 
During that job my wife prevailed upon Dave to look at what was then our open laundry room ceiling and the plumbing therein. Dave was kind enough to do so, and he warned us that the contractor?s job looked slipshod.  Based on what he saw, Dave though that there might be other problems with the contractor?s work. 
Unfortunately, Dave was right.  After patching the laundry room ceiling, I painted the laundry room.  In the course of painting that room I removed the cover of the light switch therein.  Fortunately, my wife happened to be showering in the newly-remodeled bathroom at that time and, after removing the light switch cover, I noticed water dripping into the light switch gang box.  That dripping caused me to inspect my basement, and there I saw that the water had continued past the light switch through the floor and had puddled in the basement. 
At this point I called Zenner & Ritter and asked that Dave return to my house to solve the leak problem.  Dave did so today, and as noted his work was excellent.  Dave quickly determined that the dripping at issue flowed not from the drain of the bathtub, but from the showerhead of that unit.  Dave fixed that leak, and he explained that the showerhead was installed improperly and not tested by the contractor before the wall of our newly-remodeled bathroom was closed.  
More importantly, after finding the leak in our shower, Dave was careful to test the water lines between the showerhead and the drain, and that prudence paid off.  Through that testing Dave identified two additional leaks and quickly and cleanly solved those problems.  In doing so, Dave expertly communicated the nature of the problem and provided a detailed explanation of the proposed fix and the additional expenditure of time necessary to close each leak before efficiently solving each problem.  Dave was also kind enough to provide advice beyond the scope of his plumbing work with respect to our remediation of the damage caused by the leaks. 
To the extent you seek a plumber that is professional, timely, courteous, efficient, well-spoken and, most importantly, a master at his craft, look no further than Zenner & Ritter?s Dave Zawislak.  I could not be more appreciative of or impressed by his economical resolution of what was a very vexing problem in my household.  After this experience, I will never contact a plumber other than Dave.  I hope he is the first and only plumber on your list as well.

Excellent service!! David installed new propane water heater very quickly, he was very friendly, prompt and efficient!! I will definitely use in the future if I have any heating/ cooling needs!

It was fine. They came out in a timely manner after I purchased the big deal and there were no extra charges after they came out. They did exactly what you would expect in an energy audit. They came and just did their job but I do not have much to compare them against. They were just fine.

We had just bought a new house with a suspect furnace.  I hired Z&R to come in and inspect it and make sure it was in working order.  The service tech came out and got everything working without trying to sell me on a new furnace or unnecessary work.  The tech was thorough, clean, and explained everything that was going on.  I was very happy with the work and will hire Z&R again.

Company worker (I think his name was Dave) was right on time & very professional & cordial. The installation went superbly & very  smoothly. Kudos to this company. I will definitely call on this company again for other heating & cooling needs.  AAA+++ Thank you for a job well done!!

Three years ago I had Zenner and Ritter install a new furnace.  This year I decided to have central air installed.  Like the furnace, they offered the best price I could find in the area and were the most prompt in responding to my questions about the various alternative units.
The installation was performed as scheduled and within the time stated.  There was a minor post installation issues that they responded to promptly and went beyond my expectations in resolving that issue.
Since the time they installed my furnace I have repeatedly recommended them to family and friends and will continue to do so after the great job they did installing the central air conditioner.  They go above and beyond to make sure their customers are satisfied before, during, and after installation.

The gentleman was stayed about an hour and half checking my Condo and basement.  He was extremely knowledgeable and polite.  He arrived on time and got straight to work.  Every question I asked was answered and explained in a simple manner.  Definitely worth the money and I would hire them if I had any issues with my furnace.

Our hot water heater died on a Saturday. we called around and other companies charge $30 to come out for just an estimate which we didnt want to spend on three estimates. Sunday we went to Home Depot to pick out a tank and Zenner was contracted through them. They returned my call on a Sunday and said they could be out on Monday to install. They said they would be there between 11 am and 1 pm. They did not arrive until about 4:30 which is why they got the C on punctuality. Aside from that everything else was great. Our tech David answered all my questions while installing the unit, and I had a lot as this is my first home. He used drop cloths as it was still a bit snowy and slushy out to protect the floor. He did a great job cleaning his work area. They also hard wired a carbon monoxide and smoke detector in as they stated they were required to by law, which I was happy about as we didn't have one in the basement and talked about getting one anyway. Overall they did a great job, and we have a nice water heater now!

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He was fine, but he thought --in the snowstorm-my front yard was the driveway and he oft huge ruts on my front lawn when his truck got stuck.

They did a great job and were very professional.  I would use them again.