Starting in April, I made periodic phone calls to the company, leaving messages asking when work would begin. My calls were not returned. Because they had my deposit, I could not check with other companies. I found shrubs on sale at Russell's, and left a message to that effect, even saying that I would have them delivered, but they still did not return my calls. Finally, a secretary called to say that weather had backed them up, and they would be out ASAP. She suggested that I contact the Better Business Bureau, which I did. (My final review is on their website., along with several others.) I also contacted channel 4's "Call 4 Action". A woman there was extremely helpful, and I proceeded as she suggested. She also said that they had had quite a few complaints about that company. Finally, in June, the work was begun. By then, my gardens were full of weeds. One of their workers pulled out and destroyed an entire shade garden! (I was at work when the work was begun; I had spoken with their "crew" (2 people) before I left for work. I was appalled when I returned home, called Tony's Trees, called channel 4, and was told not to pay in full. I called the company back, and left a message that I was extremely upset.That night, when I was in my fenced-in yard with my dogs, Tony and two other men entered my yard, and Tony told me I needed to pay in full! At that point, I should have called the police, but the "workers" were coming back the next day, so I didn't. They did come back, and the work was finished by early July; I actually stayed home from work and helped them. I paid the about $1,000 less than that which was due, and wrote the company a letter. When their billing person called me, I suggested she read my letter, which was enclosed with a check for the balance of the work, which I had sent upon its completion, and which she had not read. The company did not contact me again.