Urban Classics Auto Repair

"Thanks for your kind words [Member Name Removed]! We are here to help! Always!!!"

"Hi [Member Name Removed]! My sincere apologies for the inconsiderate actions of a newly hired young driver. There are no excuses for that mess left in your truck and I feel badly that he had to learn about the care factor we expect all employees to provide our customers at your expense. This young man is still with us and I think he's learned a valuable lesson. Again my apologies that his lesson was at your expense. As you know, when informed of the mess left in your truck I went with you immediately to see what happened. I offered to have the floor and seat vacuumed, but as your were understandably upset and in a rush you left. I promised to find out why your vehicle was used for a delivery. Once I found out what happened I called you about 1 1/2 hours later. We have company vehicles which we normally use to do deliveries. We will use a customer's vehicle on company business when there is a reason to do so: In your case, you reported, a "RIDE CONTROL" warning light came on and our tech noted he could not verify that warning and found no suspension codes. After the repair a few drives around the block also produced no suspension warning indicators. Max asked that your truck be given an extended drive to see if any problem still remained. We were making the delivery of parts to Queens and it was decided to use your truck and see if any problems in the suspension would show up. The warning on the dash that you reported did not come up after the drive. There is no excuse for the fact that the driver placed boxes spilling over with some kind of green packing material in your truck and to boot left the mess after he was done. We reviewed this whole disaster in customer service at our weekly shop meeting and worked on some internal procedures that hopefully prevents future problems. [Member Name Removed], on a personal level and as the owner of the business, I feel pretty badly that after 20 years of doing our best to come through for you, we let you down like this. Best I can do is work with my staff to make sure this kind of thing won't happen again. My sincere apologies! David"

"Thanks much [Member Name Removed] for your kind words! We are always at your service and here to help!!"

"Thanks for the kind words [removed member name]! We are always here to help. Happy Motoring!!!! best, David Goldsmith ( owner )"

"Hi [removed member name], It really is our sincere pleasure to work with you. We appreciate your feedback ALWAYS! see you in the Spring! David"