Pro Roofing and Home Improvement

After I connected with Matthew D at 929-559-1885, he promised to do the work in the next 2 days for $1200. I paid him $600 in advance, and the rest after the work was done. It so happened to rain on those days, and he said we had to postpone. I agreed and waited. After around 2-3 weeks, I tried to contact him via phone, text, and email. After a 2-3 day delay, he got back and apologized and said he just got his phone back. Promised to get the job done, and I was on his list. So I waited again and again, trying to contact him via text and email. Since he did not get back, I tried to call the number listed above and was told that it was disconnected. This made me worried, and hence my contact with Angi to resolve the situation.

Pro Roofing and Home Improvement (Matthew) physically inspected my roof around March 24th and assured me that they can overlay my existing flat roof with Firestone APP160 roofing material and install related flashing material to resolve my roof leaking problems. After close inspection, Matthew explained that he could easily temporarily remove the copings located on each side of my roof and properly install the flashing material (a procedure that I really preferred). Matthew later provided an electronic estimate outlining all work to be done (totaling $4500), and I electronically agreed. I gave Matthew approximately half ($2100) down payment to start the work, with the balance to be paid upon completion. Matthew was consistently late to our appointments, however, I tried to be respectful of his excuses and work with him. After numerous missed promised starting dates (sometimes due to the weather, Matthew just didn't give an explanation), Matthew arrived to place the roofing materials and tools onto my roof on 4/9 at 3:30 pm. He then decided to start the work at this time and overlaid and sealed 2 and a half rows of the Firestone APP160 membrane material on my existing roof. At around 6 pm, he stated that he would return the following day (4/10) at around 8:30 am to finish the job. Matthew also mentioned that he could not remove the copings in order to properly complete the flashing work on one side of the roof (as promised per contract). I was disappointed, as this was important to me and was one of the reasons I chose Matthew to perform this job. After Matthew left that evening on 4/9, I decided to physically inspect the work he started on my roof. I noticed that there were a number of footprint impressions on the membrane material he installed. As I understand, footprints and/or other impressions are not supposed to show on a Firestone APP160 flat roof install after the membrane is properly installed and sealed. According to my research, proper installation ensures a SMOOTH, watertight surface, and if footprints/impressions show, it could indicate that the membrane hasn't been properly installed or sealed, potentially leading to leaks and water damage. I became increasingly concerned and wanted to discuss this with Matthew on 4/10 when he arrived. On 4/10 at around 8:37 am, Matthew sent a text message stating that he "hit some traffic, gonna be running late". Matthew then showed up at 3:30 pm that afternoon to retrieve some tools (ladder, torch, gas pressure container), stating that it was going to rain and he wanted to "tie some things down" in preparation. I asked Matthew about the numerous footprint impressions, and he stated that this was normal for torched flat roof installations and he could use heat to scrape and even them out if I preferred. (I understand this would weaken the membrane installation.) I also explained that I was severely inconvenienced waiting for him all day (for which I did not get an explanation, apology, or anything). Overall, due to the CONSISTENT missed promised starting dates, my MAJOR concerns about the install Matthew started and, waiting ALL DAY (on 4/10) for Matthew to show up with no update as to why or when he was coming or not, I decided that it would best serve me and my family that we have someone else perform this roofing work. My roof is leaking, and it is expected to rain over the next few days.

Matt was very nice explained in detail what was gonna be done an he did everything he said he would do love the job would recommend this company

Pro roofing came out and did a wonderful job replacing my roof it has been over 5 years now and I really appreciate the how they come once a year to inspect the roof to make sure everything is holding up and working as it should I will definitely recommend pro roofing New York company

Call pro roofing they came got the job done quick easy simple they explained everything to me on the repairs that would be done. Gave me a good warranty with a great price. I recommend them because I feel like they?re very honest and professional. In their work quality, of course is great got my roof done and have no complaints. thanks again Matt so glad to have received your service.

After getting a few different estimates on my roof what 5 other roofing companies was charging me was outrageous Skyler came out and was able to repair and restore my existing roof at a fraction of the cost thanks again Skyler

I cannot thank pro roofing enough for the work they did on my roof last year they came out and was able to beat a previous contract estimate by 15% bringing the price down to my budget I will definitely recommend pro roofing to anyone out there. That is looking to get a repair or new roof done at their home.

After having three roofing companies come out and give me estimate and inspection inspections on my flat roof at My Business Pl., Matt from pro roofing came and was able to give me a very very good discount after reviewing the roof and doing a full inspection for free he is very knowledgeable and very professional I had signed the contract scheduling to work to be done the following week. His team came out with him and was able to tear off the entire roof and install a brand new one for me. I am very satisfied and happy with the service provided the professionalism by pro roofing If you are looking to have a new roof installed, I would not hesitate to give Matt a call I highly recommend pro roofing I will soon be calling back to have them do the remodel on my kitchen and bathroom this year Thanks again God bless you and your team