"The customer hired us to install fixtures and dimmer that he had purchased. Upon installing the dimmer my serviceman found that it was not the correct dimmer for the fixtures that he had purchased. My serviceman then told him to purchase the correct dimmer and that we would come back and install the new dimmer. The customer had never call the office and notified the owner of what was going on. My serviceman should have told the customer he would pick up the correct dimmer and just change him for the part but he didn't and I was not aware of this. Had he contacted me I would have had my serviceman do that. When I read the review I called the customer and told him I was sorry this happened and that we could purchase the dimmer and install it for him and he said he refused my services. I am sorry it went this way and I would hope that if any of my customers have a problem they would call my office so that I can take care of it for them. If I don't know about it I cant fix it."

"This was a Con Edison outage. I am sure that my serviceman gave the customer the address to mail a copy of the bill to Con Edison for a full refund so it will not cost the customer anyting for this call. The customer just has to layout the money and wait till Con Edison sends them a check. The is no cost to the customer once they get the full refund even the tax."

"I am sorry that you feel you were overcharged, but that is a service call. It cost me gas for my truck and time for my men to come out to fix what was wrong however miner it may be. If it was a free estimate on doing new lighting than I would come and give you a price but when my men come to do a service call not knowing what is wrong and they have to trouble shoot I have to pay them and put gas in my truck so how fair would it be to me not to get a paid service call."

"I was really sorry that (Member name removed) was not happy with the job that was done. After speaking with my service man, he informed me that he had told her that he had to make holes to get the wires through the walls. I also informed her that on the proposal it says we do not do any patching and painting. Two men were at her apartment for 6 hours and the material cost me $100.00. They also cleaned up all of the waste that was left. The mess that she is talking about is the holes that she was told about before my men started. She then sent me an email about how unhappy she was and that she showed 10 neighbors the pictures. She sent me the pictures and there was no mess, only the holes that she was told about. The job was $800.00 for 6 hours with two men material included in Manhattan and (Member name removed) thinks it was to much. She also wrote me that she had 8 holes and now there are 6. I have the pictures on my computer and everything was cleaned up. All I saw was the holes that made her unhappy. She is stating that we left trash all throughout the work area but she sent me pictures and it was all cleaned up. My best and cleanest crew went and they clean up everything. I am insulted that she would say these things after all. I also had to get a certificate of insurance for this job. I don't know any electrician that can snake wires without making holes when there are beams in the walls. This is the email she sent why it took a month. Thanks. Sorry if I missed it - been out of the country for the last month Sent from my iPhone On Apr 23, 2014, at 9:07 PM, [email protected] wrote: Hi (Member name removed), Here is another copy of the certificate of insurance. We had sent it to you but I am sending it again. Please see the attachment for the certificate. Regards, Ellyn"

"I just found the number for [removed member name] on white pages and left a message to call us. We never got a call nor did we get a message at the message center to call. Please look into this for us. We have no idea what she is talking about, She is also asking for a refund but we didn't do anything. Regards, Ellyn Caporale"

"I am writing this email because I don't know who was at this womans house but it was not us. Our service call is $150.00 for the first half hour and $50.00 every half hour after that. We would have charged $225.00 plus tax and then taken off for the coupon for a 75 minute call. We never charged $79.00 as long as we are in business. I spoke with my service man and he has no record of that call. My husband Frank said a woman called but he told her we don't repair lamps or any kind of fixture. Please look into this and get back to me."