On 10/31, I purchased an expandable dining room table from Appliances Connection at a price of $2,000. Subsequently, I arranged for professional assembly of the table. A few days after its arrival, on 11/22, the assembly professional and I discovered a defect in the table's extension mechanism, rendering it unusable. Immediately, on 11/22, I notified Appliances Connection of the defect and my desire for prompt return and replacement of the table. Due to the table's significant size and weight, I stored the dismantled units in their original packaging outside my garage, explicitly informing Appliances Connection of this temporary placement on 11/22. Despite repeated communication throughout November and December, including follow-up daily messages through their system, emphasizing the exposed, potentially weather-damaged state of the table, Appliances Connection only initiated contact with the manufacturer after a week. Further delays ensued, with the manufacturer requesting video and photographic evidence on which I promptly provided. This unproductive exchange continued for over a month, culminating in Appliances Connection offering replacement parts instead of a full table replacement. This proposed resolution is demonstrably inadequate for a defective product delivered and rendered unusable due to a pre-existing, undisclosed malfunction. Unable to reach a satisfactory resolution with Appliances Connection, I filed a dispute with my credit card company. Subsequently, Appliances Connection provided a shipping label, requiring me to bear the cost of returning the malfunctioning table out-of-pocket. Their stated policy, communicated only at this late stage, contradicts prior assurances and imposes an unreasonable burden on the customer in the event of a defective product. I have challenged Appliances Connection's return policy, highlighting the impossibility of maintaining the table's original condition due to their delayed response and extended exposure to the elements as well as fixing it without any such skillset. Additionally, I refuse to incur the significant expense of shipping a heavy, damaged item when I am the victim of a defective product and its delayed resolution. As of today, I remain in possession of the malfunctioning table and its packaging, incurring financial loss and significant inconvenience due to Appliances Connection's failure to fulfill their contractual obligations and lack of timely remedial action. This review will be left untouched and shared on other social media channels until I receive a full refund and paid shipping label to ship the broken table back.