Aladdin Plumbing Corp

Called on a Friday after bathroom leaked (probably, toilet) down to the floor below. Said that we had just moved in and the previous owner had used Aladdin for their plumbing. Office personnel was great, found my building, and scheduled follow up for the following Monday 11-1-- definitely communicated to me that this was a busy week and that this was the best they could do-- so I was grateful for the quick turn-around. Monday work day came and went, but no one showed. I called the office and was told that there was no documentation of my appointment-- in fact, no documentation of my call (or admission that we had spoken). Would have been happy to reschedule (even maybe for the next available appointment 10 days hence) if some reason had been offered, but without even a record of our conversation, I had to decline. I definitely want a plumbing company that at least that has better record-keeping so that someone shows up...

Very well. Very pleasant, prompt and efficient service for an emergency repair

I can't say enough about Aladdin Plumbing. The workers are well-trained, efficient and thorough. And they're nice!! They handle plumbing issues in our eight-unit co-op and we won't let anyone but Aladdin anywhere near our furance.

It went very well. The plumber (Larry) worked diligently and patiently to correct everything. He seemed thoroughly knowledgeable and professional. The faucet works perfectly (and looks gorgeous). I can't comment on how reasonable the cost was, because I have nothing to compare it with. I have one suggestion: It would be helpful if the cost of each part was specified instead of all the parts being combined in one lump sum.

Very bad customer service. Performed a job once and scheduled another appoitmwnt to finish up the job and basically never showed!!! Mike would also never return my calls! Must have called everyday for weeks. So bad. At least a coutesy call explaining the situation!!!!

I gave the plumber the toilet, seat and an installation kit that included the seal and specialized bolts with caps. After he left we saw that he had used other bolts, which were sticking high up from the base, uncapped. We called and demanded that he come back. He had taken the installation kit with him, still in the box, unused and used his own seal which he charged us for. He cut down and added the caps to the bolts that he had used. This was unprofessional bordering on dishonest.

Our water heater went out this weekend. I called about 10 different plumbers. Mike from Aladdin found time to squeeze us in on a Saturday night. He understood, diagnosed, and fixed the issue really promptly and courteously. Very responsive on the phone and very friendly and helpful. Also fixed a couple other small things in our basement while he was here. Overall, I really recommend. Great service.

The repair person showed up a few minutes early and was very professional. He fixed the system for ththe bminimum charge and I am very pleased by the whole experience.

I've used Aladdin twice this year and overall they are good. But just be careful, because they pad their labor time. Both times I used them, their technician had to leave to get parts. And you're charged for this time. At about $200/hour, it adds up. Even if you give a very detailed description when you schedule the appointment, they still need to leave to get supplies. I was billed for 2.5 hours of work this last visit. But for over an hour of that time, the plumber wasn't in my house. When I made the appointment I mentioned the pipe was ceiling height. And the plumber who showed up didn’t have a ladder in his van. So he had to leave and come back. That didn’t stop the labor clock. Their plumbers are friendly and knowledgeable. And let's be honest, I've yet to find a reasonably priced plumber in Brooklyn. Aladdin is the fourth company I’ve tried. So if you don't mind paying extra then you'll be fine.

The work took about a week, removing the old oil tank and putting in new pipes and a new gas furnace & water heater. I highly recommend them for any job.

Got the work done and showed us how to do it ourselves the next time.

Michael Bruno is really knowledgeable and proficient. He is truly an expert in identifying the problem and repairing it. If no one can identify what's wrong, Mr. Bruno probably can. I have found this to be the case on a number of occasions. The only problem is that he is so good that he is very busy. He also has excellent customer relations skills.

The plumbing work was excellent and fast, but Aladdin also went to bat for us by working with National Grid to get our gas turned back on more quickly.

Aladdin replaced all the gas lines feeding our water heater and furnace. Then they went to bat for us with the city to get the inspection done quickly so our heat and hot water could be turned back on.

Erik and his team did a very good job with some non standard fixtures - two wall mounted faucets, an in-wall toilet and linear wall shower drain. The pipes had to be fit in very tight area and they were able to pull it off.

They replaced the entire faucet, with a cheap chrome plated Delta, for which they charged me over $300, plus about $500 for labor. This is something I usually do myself in less than an hour!

My building is very old. Some of the plumbing was so screwed up that they had to go down into the sub basement to figure out the issue. They were terrific. They were very thorough and they had a team of people because it wasn?t a usual problem.

The men from Aladdin were professional and they did the inspection. It was quite a while ago so I honestly forget what it cost. I put $300.00 in the cost section of this review because it was mandatory to enter some cost. In my memory, it seemed like they charged too much money. Because of that, I will always get estimates from several companies before I call them. They actually did work for me previously and I thought the same thing - that they over price jobs. On the plus side, at least the work was satisfactory.

Several plumbers have tried to fix our boiler in the past. Some have been unsuccessful and charged us a lot, others have been unsuccessful and didn't charge that much. Mike at Aladdin was successful and didn't charge much. He came back several times as we tried to figure out what was going on and went over the options clearly afterwards. The only place where I give them low grades was on responsiveness. Once we did identify the leak, it took a lot of calls from me to find out the status of the replacement parts, and I ended up going to the hardware store next door to get a clamp that sealed the leak. However, Mike was great about troubleshooting everything else and was honest in going over what could be done and what couldn't and getting us the best cost for what was needed.

It was well done and complete, as expected. We were happy with the job and results.

The guy refused to give me an estimate and shouted "ARE YOU SERIOUS??" when I am asked for one. I called the office to complain, they said that that is the way they do business. I am not calling them again.

They came promptly, and the guy spent a long time looking for the source of a leak from the kitchen to the basement. He couldn't fix it since it came from the dishwasher. They are expensive-- they charge $175 just to come to your house-- so I had to pay even though he couldn't fix the problem. But they told me that up front, so I wasn't surprised. I've used them a couple of times, and they do good work, but they are not cheap.

Water was leaking from the plumbing fixture behind my toilet. After I called Aladdin on a Friday afternoon, Jerry arrived later that day, well within the time range I had been given. He removed the toilet, saw what needed to be done, and then walked to a nearby hardware store to purchase the proper gasket. When he returned, he replaced the leaking gasket, put the toilet back in place, and carefully applied plaster of paris around the base. Jerry works very neatly, and he cleans up what little mess he creates. Additionally, he's a heck of a nice guy.

very professional. walked me through what he was doing and why he was doing it - as a new home owner I especially appreciate this as it helps me learn more about my house. very personable yet still professional. would definitely use them again for the more complicated job as they are a bit expensive but I feel i can trust them to get tot he root cause and solve problems correctly.

They came in to tell me there was a charge for coming. He said if you can tell me where the main line is in the building, then we will come back and do it. They came in to argue with us and do nothing at all.