"I don’t dispute the member’s account of the overall F grade he slapped on our company for his recent move with us. Vladimir a 20-year veteran of our company did provide the member with a complete cost estimate of his pack and move from Long Island, New York to Miami, Florida. For this he rates us an F for Price. And Kelby a top driver and foreman dedicated seven days of packing, loading, driving to Florida, unloading, and driving from Florida to the member, our customer. For this he rates us a C for Quality. And upon the member’s request he did receive precise appointments for day and time of loading in Long Island and the day and time of unloading in Miami. For this he rates us an A for Punctuality and Responsiveness. I do want to call into question the F grade for Professionalism. When a customer complains about the cost overrun on his moving bill during one phone call with us. And when we respond by applying a $700 adjustment to his bill within twenty minutes of his one phone call to us. And our customer accepts the adjustment. I think our Professionalism is not an F, but a C or better. And when you add the $700 price adjustment to the benefit of $38,900 Full Replacement Value Protection with zero deductible received at no cost by the member (a $420 savings due to his Angie’s List membership), the total savings received by the customer is $1120. To me this is not an F-rated experience. We listen very closely to our customers at Moving Man, Inc. And we work very hard at Moving Man, Inc. to meet their needs. Sometimes, despite our best efforts, we are not successful. We apologize again for failing his expectations. And we thank the member again for using our services. Jon Stout, General Manager. Vladimir Melikhovski, Certified Moving Consultant. Kelby Velazquez, WVL certified Driver and Foreman."