Arthur Werner Moving & Storage Inc

Excellent service all around !!  Denzil is a great Logistics Manager who has much patience and did a great job coordinating my move.  Dana the owner of the company was also very hands on with my move to ensure everything was going smoothly. The moving crew in NY were excellent and professional and the moving crew that  dropped off my furniture  in Florida was just as excellent and professional.  Moving is not easy especially when it is long distance and I didn't even have my place picked out yet. They did a great job holding my furniture in storage in NY until it was ready to come down. The Condo that I moved into in Florida has a very strict HOA and we had to pick an exact day/time slot for them to move me in which can become very difficult when your moving company is coming down from New York but they were able to accommodate this request.  I highly recommend Arthur Werner and I have already referred them to family and friends and now Angie's List ;)

The local move went very well. The movers arrived on time, were courteous and professional and delivered all items to 2 locations in Brooklyn -- all within the specified time.
Communication with the initial contact to set up the date of the move and discuss pricing and payment was slightly spotty and terse, but all turned out well in the end.
The long distance move was similar with little communication about the overall process. I contacted the company a few times about when my things would be delivered in California and the responses were brief with little information. I realized it might take a few weeks for my things to arrive as I had done this before, so I wasn't too concerned. It would have been nice to get more details, like the name of the company that would be delivering my things.
I received calls from the road from the moving company about the estimated day of arrival. The driver warned me numerous times about the size of the truck (18 wheeler) and asked whether the area around my apartment could accommodate it. This seemed odd to me. I figured it was their responsibility to ascertain the logistics of the move. Again, though, the driver and his assistant once they arrived, were professional, courteous and meticulous and in the end, all was okay.
I would use them again for local moves in NYC, but might go with a more nationally recognized company for a cross-country move.

They did a great service and good price. This was, probably, the fourth or fifth move I've made over the last 15 years and it was by far the best . They were organized when the movers got there, the company had done an appropriate amount of diligence so the mover know exactly what to do and they were very efficient.

From the beginning to end, these guys were sensational!  Courteous, professional and efficient!  I'd hire them again in a heartbeat!

Excellent! They showed up at 9 AM as scheduled with 2 trucks as planned. We packed all items other than clothing, furniture and wall hangings. We had a lot of stuff and it took them 9.5 hours to load and unload. Salvatore and his crew did an outstanding job. If you have a lot of stuff to move, getting a flat rate from Arthur Werner is the way to go. If they over-estimate, you get the difference back. Hourly rate is just too risky. I highly recommend Larry Patterson as an estimator and Arthur Werner for your move.

unknown

Very accomodating and professional.

I had a very bad experience with Arthur Werner Moving & Storage. They were supposed to call me back and he said they were really busy and they would call back but he never called back. Then I called him the next day and I tried a different number but it went to him again. He said he was busy again and will callback and I said okay.  Then I went to Better Business Bureau and filled out an application and he called again and said they were really busy and will give me a quote over the phone which was a no no. He gave a really low estimate without packing and I would definitely not recommend them based on this.

MOVE # 1
All went well, EXCEPT after the move into NYC concluded, the driver presented my husband with $100. "parking fine", which was to be added to the billing at the terminus.  After I complained bitterly to the company that charge was subtracted.
The wooden packing crate that was built for an expensive painting was undersized and the painting had to go wrapped in cardboard instead, even though I paid substantially for the crate.
I was very rushed preparing for the move, after calling to schedule I was asked if I could be ready the following day as they had a truck that was Chicago bound. Cost was $1,800. + tips
They were a day later than promised in delivering to Chicago.  Tips were given at both ends of the move to 3 drivers.
MOVE #2
Scheduled move was for Sat. 5/25, on 5/23 I was called by the dispatcher and told I had to be ready a day earlier, as that was when the truck was on LI.  The movers were due at my home between 12-2 and arrived @ 4:45.
 I packed some 20 boxes myself, and the movers blanket wrapped the furniture for storage.  The fee was $600. plus tips for 2 men.
I was overcharged for one "art box", paid for two when I only bought one (one having been already provided by myself).  Storage is $60.00 per month plus tax, first month free.  The movers were professional and worked efficiently.
I will not know the final outcome until I retrieve everything some months/years down the road.
Denzel, the contact person @ Arthur Werner was communicative and very pleasant to deal with.

It was really great. They did a wonderful job. There were no hassles or headaches. They were very careful with all the furniture. They packed all her belongings and loaded them on the truck. They moved them to the new location and unloaded/unpacked all her belongings. I would highly recommend them.

Great

Just AMAZING. They were so professional, kind, and patient. Anytime I asked them to move something from one room to another (even a piece of furniture), they didn't hesitate and did everything with a smile. Were very smart, fast, and careful. If they had a question, they werent at all lazy, they put the item down and looked for me to find out exactly what to do with the item. Were personable and had a can-do attitude. They made a move to a 9,000 square foot house as easy as can be. Would use them again in a heartbeat. 

They were good.

They stayed past normal working hours and never grumbled. They packed me up and were very kind and understanding. They stuck with me and got the job done. They were very patient and answered all my questions both before and during the move.

They held true to their estimate. They were very helpful with the difficulty in the move. They were able to complete the move in the time frame stated even with poor weather conditions. Everything turned out very well.

I have nothing bad to say about these guys. Salvator was our foreman.  This team bent over backwards to make us happy.  They even shoveled when they beat us to our new home and arrived to find snow.  They were professional, polite and even charged us below the not-to-exceed price the estimator gave us.  Nothing broken. Furiture disassembled & reassembled perfectly.  TV moved without a scratch. Everything in the right place.  They were quick too. We were wowed.  Every other aspect of moving was hard.  Arthur Werner's  made the loading, transport and unloading easy.  Thank you for a super job!  I would recommend these guys to anyone. 

They were just pleasant people. We wanted excellent service and we did get it. At an emotional time, after someone had passed away, we wanted the best quality and dependable service. They came to my house and took things from storage, from my mother's house in New York, and my sisters house and moved it down to Florida. That included very expenive China and handmade glassware that could not be duplicated. It was all wrapped very carefully and nothing was damaged. They were very flexible with our needs. They were very nice and they did an excellent job.

As much as I wanted this to be as good of an experience as seen in other reviews, I just can't for a variety of reasons.
On the day of the move, I was met by the foreman, who was annoyed to say the least. He told me that I had too much stuff, and I never told them how much stuff I had, and the truck they brought wasn't big enough. He made it seem like I intentionally misled them, and he put Mr. Sample on the phone, who admonished me for misleading him. I told him that what was preliminarily discussed and quoted was expected to change, but instead of a "can do, no problem" attitude, I was made to feel like I was at fault. 
This is why the company should ensure that an estimator visits the home prior to the move, which was never done by the company. I did not realize it was my responsibility to ensure they did this.  I was also very clear in the initial call to tell them I had an upright piano, which Mr. Sample explained was not an issue. Apparently, the foreman was not told we had a piano, and seemed fairly upset, again acting like I intentionally did not tell them this, which I did. 
Either way, I was positive and kept a good attitude, thinking that since we were only moving five short blocks,  that if we had to, we could make a second trip, since I was paying by the hour. 
***The employees themselves should be commended for executing great care with our belongings. The workers themselves were excellent, and did their jobs very well. The workers were very polite and professional. *****
I bought the workers lunch and drinks.
Upon filling the truck, a significant number of belongings were left behind. I reasoned that since the move was such a short distance, coming back was an option. After all, I hired them to help me move, right?  Wrong. 
Upon reaching the new home, the movers exercised great care in unloading, and did a great job with the actual labor part. Upon emptying the truck, I asked the foreman to return back and grab the few items left behind at the old residence, and he told me that he "couldn't do it today, but we can come back Monday and finish up, " which would require an additional hour of travel time! C'mon!  It was not my fault they didn't bring a big enough truck!
Anyway, I bought them all lunch, tipped each man $40, and paid 1500 (which was a fair price) only to be left to have to move the remaining belongings myself by renting an additional trailer. 
So as much as I would wanted this to be an A+ experience, it was just average at best.  The laborers themselves were excellent, but the rest of the experience was so-so. 

My experience with Dana and her team at Arthur Werner was excellent. From the get-go their communication was quick and responsive, and they were always upfront about timelines, costs, and other relevant information prior to having to make a decision. The moving team itself was extremely professional and even arrived a few minutes early. Everything was moved very carefully and efficiently. They even helped in taking some larger items (which we were throwing out) to the disposal area of the building.
I also recommend using their collapsible plastic bins. The pricing on these was quite reasonable: a little over half the cost of other providers (who just rented bins but did not provide moving services).
Overall, they will be my first point of contact next time I or anyone I know is moving in the area.

The estimator wouldn't come to the move-in location, despite the fact that I told him there were several problems at that site that they needed to be aware of. He expressed extreme reluctance at having to bring a ramp to use to get into a doorway with very uneven and unsafe antique stone stairs. He literally rolled his eyes at me when I said I didn't want him to take the legs off my antique dining table -- something that no other mover has ever needed to do or even suggested.

We were very happy with Arthur Werner.  They were professional, timely, friendly and polite.  The quote was very reasonable and we really loved the eco-boxes.  It was great not to have to use all the cardboard boxes and packing tape and it saved us a lot of money (unlimited eco-boxes are free with $100 for drop off and pickup service).  We had Arthur Werner do quite a bit of packing and they did a great job.  In addition, none of our very heavy furniture or large items (e.g. ping pong table, pop-a-shot) were damaged.  We only have a few very tiny negatives.  Many of the eco-boxes were covered in a black soot and we ended up having to wipe out most of the boxes before we used them.  Also, there was one mover (who only came on the packing day) that did a bad job.  He taped decorative (cardboard) storage boxes together with packing tape.  Also, a box of Christmas ornaments was packed without any padding and all broke, and some photos were packed without sufficient padding (all by the same mover).  All the other movers (7) were great.  We had a few really large and heavy items in the finished basement that had to come up and they did slightly dent the wall in two places.  Overall, it was a long two days of moving and a hard move for the movers and we were VERY happy with the job they did.

Excellent!  Moving is stressful and these guys were excellent from the first phone call to the last box moved!  Very good and very good value.

y.

They showed up on time on Friday (12/21/2012) morning, helped us wrap up the furnitures carefully, stored everything overnight at their location free of charge, and met us at our Boston apartment next day at noon as promised. The three-man moving crew was led by Howard, who is very professional and experienced. We were impressed by the quality of their work because it was worry-free - they were very delicate with our stuff, were willing to adjust their Boston arriving time according to our request, and were always able to find their way around parking garages/loading areas. Howard's style made us feel that he was very reliable because he was responsive with our requests and he took initiative to make things work. Our experience with Arthur Werner was very pleasant. Thank you for the good work!

Arthur Werner was prompt with both the estimate and when the move was performed.  Larry came to my place and gave an accurate estimate for time of move and cost.  I did the majority of the packing myself, the crew had additional boxes on the truck for the stuff i didn't pack.  We moved locally and the entire job took about 8 hours.  They were careful with our stuff, and nothing was broken.  The crew placed everything in our house, and there were no scratches to our new floors.  Their hourly rate was competitive, the crew worked hard and quickly, they were prompt, courteous, and nothing was broken.  I would recommend them, and use them again. 
About 6 weeks after my original move i did use them again.  I had a 10x10 storage facility that i had all the contents removed from and delivered to my new home.  Also another good experience.  Again, would recomend and use again in the future