Arthur Werner Moving & Storage Inc

They are wonderful.  They came and packed for me and moved everything out in 1 day, as promised.  My furniture was delivered in florida a day earlier than promised.  all staff was great to work with, answering my myriad questions and clearly explaining all options.  when some of my furniture was damaged in the move, Dana Bitton, President, was a pleasure to deal with.  We spoke and she said that they didn't have people to make the repairs down in this part of florida. She gave me the choice of 1. Arthur Werner could pick  up my furniture and take to new York and have it repaired. of 2.  I could find a people here in Florida.  I opted to find people to do the repairs here in florida.  It took several months to findquality workmen and Dana Bitton reassured me that the claim was within the time frame and I did not need to worry.  When I finally got the estimates and sent them to her, my check arrived in the mail in a week.  Throughout the process, she was a great.  I have rarely worked with such a fine company wiith such integrity.  I would certainly use them again and am pleased to give them the highest recommendation.  Thank you.

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Arthur Werner did a fantastic job on our move, from the initial estimate by Larry, to providing us with moving supplies, to the two days of the actual move.  They made a very stressful experience almost pleasant!  Highly recommended!

First of all, Denzil Davis was patient, encouraging, and comforting all-around. He had given me a verbal rough estimate over the phone when I first called. When he came to do the on-site visit the estimate was lower, and when we finished the move they came in even lower than the estimate!
Gustavo was the head of the crew that moved us. I had read his rave reviews on line and told him how happy I was that he was leading the move. He lived up to his reputation -- and so did everyone else on the team. They estimated a four-person team but added an extra person at no extra charge. It certainly made things go quickly.
At one point we realized they had loaded something on the truck that had a sign on it to leave it in the apartment. we told them it didn't really matter -- we travel regularly back and forth to the house so we could have brought it back -- but they immediately went back and got it off the truck and apologized profusely. 
When the movers neared our destination they called us to ask if they could move in earlier than the 9 am time we had agreed on. That was great for us. They said between 7 and 8, and arrived in that range.  The staircase they needed to use is off of a narrow hallway. We have a large armoire and once I saw the situation I was convinced it would never fit and told them it would be fine to leave it downstairs. They were not to be deterred!!! After a little finagling (including moving a shelf in the closet across the hall from the staircase) they managed to get the armoire upstairs. When they got to the top landing, they accidentally ripped a bit of carpet. They immediately asked me to look at it -- I'm guessing to arrange some sort of repair -- but the carpet is 50 years old and there's no way I was going to hold them responsible. 
The team was also incredibly patient about arranging the furniture, and rearranging it. We kept telling them it was ok to leave it where it was because we could move most of what we wanted to by ourselves, but they insisted they were there to help until we were satisfied.
The move was finished before noon! Everything was in good condition -- even a worthless old chest that I told them not to worry about -- it had a loose leg which I expected to fall off but they wrapped it so carefully it arrived intact. They never once complained about any of the challenges they had to deal with.
When I chose Arthur Werner I confess that I never even got a second estimate.  I had almost used them once a few years ago but in the end didn't need to make the move I had called them about. I had read all their reviews, and loved the idea of the eco-bins (though we couldn't take advantage of them because of the long-distance move). There was something about them that just instilled confidence in me, and I was not disappointed. They completely met my expectations and I would definitelyuse them again.

I feared a moving horror story like previous moves. This move was a dream! They were first to call back and arrange an in house estimate most ask for inventory online but they still need to come in person so it's a bit of a waste. Prompt, clear no hidden anything. They have a binding estimate no hidden costs for extra boxes or whatever. Four guys came promptly at 8 and were done by 3p including packing us and unpacking furniture. It was awesome! Less than estimate because they were faster than expected despite stairs and travel to truck. Hire them!!!!

It went so smoothly - Dana was honest, reassuring, and very patient when I asked a lot of questions. The moving guys were so good too. They were friendly, efficient, and very careful with my things. I would highly recommend this moving company. They have the perfect blend of professionalism and friendliness. Customer service and satisfaction definitely come first for them. Not to mention they were on time and so quick. Moving can be really stressful but I was at ease with Arthur Werner!

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See above.

It went very well.  I was happy with all phases of the move.  When I first contacted Arthur Werner to get a cost estimate they were very responsive, more so than other movers I contacted.  They were prompt, very careful in moving all items, so there was no damage in the process.  They also use eco boxes, which I like, since there is less waste.  They called a few weeks after our move to pick up the eco boxes, but we needed more time, which they were happy to oblige.  I would definitely recommend Arthur Werner to friends & family.

It went as well as I could have hoped, overall a very satisfactory experience.  

I had pre-packed mostly everything in the home, apart from furniture.  There were the odd bits that weren't packed and they were nice enough to box it up for me along the way.

The team of 4 guys were able to pack the entire 1600sq foot house very quickly and efficiently.  There were a few specific pieces that were tricky, including two glass desks an an upright piano;  they were very attentive to these pieces and knew how to handle them.

All and all, everything was done 100% as promised and as expected.  Nothing broke, they were very respectful and organized.  Never a worry.

Highly recommended, would absolutely call them again.

I engaged this company after reading the good reviews here. It started out well enough.  The estimator came in $500 under the other two companies I contacted. I was told all of my furniture would be blanket-wrapped and they were very accustomed to moving antiques and collectibles (which comprise 85% of my things). I was told that moving out of my apartment would take 3 hours, driving to my new home 3 hours and unloading 2 hours.  When I expressed my doubts about this time frame, he said the movers were professionals (a phrase I heard through out this ordeal that proved to be rather untrue). Apparently I am the first customer to ever express concern about how my possessions were being handled.
 
The three movers arrived on time the day of the move and I thought we were off to a great start. And that's when it all went downhill quickly. Although the foreman and the driver were polite, the the third man was visibly angry at the amount of furniture and boxes of fragile items to be moved and complained to the foreman that another man was needed.  When a fourth mover was not forthcoming he announced his displeasure at every opportunity and was rude to me several times.  If he does not like his job then he should seek other employment; not be rude to the customer! I paid for and expected professional behaviour.  Moving out of the apartment took 5.5 hours.  The drive to my new home took them 4 hours and unloading 2.5 hours.
All of the furniture was NOT blanket-wrapped; only those pieces on which I paid extra insurance. The other pieces of furniture were wrapped in saran wrap which resulted in numerous scratches, chips and nicks on all. I had meticulously labeled and numbered all of the boxes I packed. I'm not sure what part of "L=Livingroom, B=Bedroom, K=Kitchen and Extremely Fragile, Antique China, Please Do Not Place Anything on this Box" was difficult to understand.  I specifically asked that my TVs, a large glass-framed piece of Egyptian art and hand-painted scrolls be unwrapped last. I had paid extra insurance and for special boxes for these items. So guess which pieces were unwrapped first? The gold leaf on the Egyptian piece was scratched, scrolls dumped in the corner of a bedroom and TVs left exposed as the majority of items were still being brought in.  Two bentwood chairs that were not in good shape to begin with were in much worse shape after the moving; the repairs cost $100. There was also a chip made on the kitchen entry of my new freshly-painted home and various marks left on the walls due to carelessness. One of the new plastic storage boxes I bought was damaged as were two pairs of shoes.
Good thing the 88 boxes I packed myself were done as if they were being shipped via parcel post to Mars or there would have been even more damages. The one box of breakables that the "professionals" packed revealed three damaged pieces (antique china gravy boat-badly chipped, vintage glass cakestand-completely broken, vintage metal heated casserole-lid bent).  The boxes were piled 4 or 5 high without regard as to fragility or necessity with the labels facing in which meant I was forced to shift boxes much too heavy for me to find anything.  I would think common sense would dictate that boxes marked "Glass" or "Essential-Open First" would not be placed at the bottom of the stack! I had packed all the boxes I purchased online from a box company so I paid for additional new boxes; many were previously used and then my things were taken out so they could be reused on another job. I was told I had only "rented" the boxes after the fact.
Finally the foreman said the truck was empty. As it had been a very long day with temperatures in the upper 80s and the men had worked hard I gave them each a $40 tip. (Mr. Malcontent could not even be bothered to say thank-you!) The foreman asked me to sign the receipt and state that everything was ok so he could call in the charge to my credit card.  I complied only to find out in the next few days that my ironing board, curtain rods, a box of photographs and some parts from my gym equipment did not make it off the truck. Two months later and I'm still sorting through the chaos of boxes and unpacking so I do not actually  know if anything else is missing or broken.
Moving is always stressful and moving companies in general seem to have well-deserved poor reputations. And this experience was no exception. Considering how much money I paid, I and my possessions should have been treated with more respect.

UPDATE 10-24-14: Forgot to mention above that my refrigerator door was damaged somehow; it doesn't close properly.  I finally finished unpacking.  A framed OOAK artwork also MISSING. And a vintage handpainted Israeli Passover plate that belonged to my mother which managed to arrive to the US intact and was also shipped via USPS from FL to NY unbroken only to be carelessly handled by these movers and is now IRREPARABLY DAMAGED!  It was in a box which was marked FRAGILE GLASS ANTIQUES and at the BOTTOM of a stack of boxes.  I have revised my review to F. A truly horrible experience!

Our scheduling was a little complicated, since we had to be out of our old house well before we would be able to get into the new house, but not long enough to justify storing our stuff. They were very willing to work with shifting schedules and a longer-than-usual span between pickup and delivery. They gave us a delivery date range, and our only complaint is that it would have been great to know a little farther in advance when they would actually arrive. But there was a weekend in there, and it wasn't a big deal.
The estimator, Larry, was friendly and professional, and pointed us in the right direction for finding the cheapest moving boxes. He did not try to upsell us into getting them to pack or provide moving supplies--quite the opposite, in fact, which I appreciated. Their estimates are ceilings: they will not charge you more than the estimate, which another company we looked at could have done.
The loading crew was quick and professional. They brought two trucks (smaller ones, not the huge ones), in line with the estimate, but the truck packer was so good, they only needed one, even with a piano and large woodworking tools. 
The unloading guys were from a moving company local to our new home, but the driver was from Arthur Werner, and he was friendly and efficient.
Fast, careful, and friendly all 'round.

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Arthur Werner were great.  Team lead Gustavo was excellent. His 4 man team were nice, professional, and punctual. Went very smooth. Would definitely use again and recommend.

        What more can I add? I've moved a few times over the years and I must say these were the best Movers by far.
 I highly recommend them and would not hesitate to use them again. Gustavo the lead manager  was amazng. the work was
performed in two locations starting on The Hobart Ave. and finishing on Johnson Ave. in Riverdale,

We called a couple of top rated movers from Angies List to get quotes for moving from the NYC to Westchester. Arthur Werner came in $300 below what the other movers were asking. Larry came out and gave us an onsite estimate and said that if we moved some of the smaller items ourselves we could bring down the price. Since we would be making several trips to the new condo before the actual move, we decided to bring all of our kitchen items and our 2 flat screen TVs. The day of the move, 4 men showed up 45 mins early and were completely professional and very polite. They provided the utmost care with the furniture making sure to wrap with moving blankets offering complete protection. The unloading went very smooth. They were very accommodating in helping us place the furniture and putting certain pieces back together. In the end because we had moved some small items on our own, our price came in $350 below our original estimate! We were shocked that they actually stood by their word that the price would come in lower just by helping with some of the more fragile items. This was a great moving experience and I would highly recommend them to anyone.

They were great! On time, nothing damaged, and would use them again!!

The person who scheduled the move was very flippant and interupptive upon trying to confirm the details of the move. He was very dismissive of me and my move. The day of the move, the movers went to the wrong address because they were given the wrong zip code; this error made them about 2 1/2 hours late. 2 of the 3 movers were bickering back and forth amongst themselves for the entierity of the move. They did not cooperate with my requests and instructions and caused problems with the building I was moving into by leaving most of my boxed belongings in the hallway for a long period of time, causing the building manager to address me. They also broke an item of mine, which one of the movers promised he would fix upon arrival at the apartment. When I asked him to fix it, he said there wasn't time and refused to fix it, even though he promised. The owner did honor a 25% discount because of all the trouble and unprofessionalism. The superintendent of the building I moved into was appalled based on his own observation of the movers behavior. I would never use this company again.

It went fine.

They came and gave estimate right away. Very polite and responsive to all questions (also very patient). They were fast as well as careful.

could not gotten any better