Westchester Modular Homes Construction Corp.

Westchester Modular Homes has a stellar sales team. They are 100% vested in getting your business, and they have a great sales team to make that happen. However, once we signed a contract to start the process, we began seeing the inefficiency slowly but surely rear it's head, and today, over one year later, we are hiring an outside contractor to finish the job that WMH refused to complete. The first problem we encountered was with their administrative woman, Liz. We met Liz once in a pre-build meeting, and she was introduced as our point of contact for any changes, concerns, etc. The problem is that Liz doesn't regularly check her email, is nearly impossible to get on the phone, and doesn't communicate the correct information to the correct people. There was a point when we finally had to 'fire' Liz from our project and just go straight to the building foreman, Patrick, to get things done. Unfortunately Patrick is even harder to get in contact with since he is the foreman for every job they do. Patrick is also too nice to be in this business, since he?s a ?yes? man. The problem with being a ?yes? man is that not everything should get a ?yes? response, and when you DO give someone a ?yes?, you should be able to follow through with it, which he can?t. His notes are on a scrap-paper pad, and I wonder if anything he writes down ever gets to the appropriate person, because all too often we had to remind him that ?we spoke about this already? and ?you wrote it down.? But not surprisingly, the scrap paper method doesn?t work in the business of home renovation. Once we finally got everything ironed out in terms of the building of our second story, we had a great day when they trucked the pieces down our street and set them in place. All of our neighbors even came out to watch them crane the pieces onto our roofless house. It was a very exciting day, no question. Now for the finishing work? In 1 word: grief. The guys they have doing their finishing touches are not contractors, they?re handymen. Ivan, their ?painter? was responsible for staining stair rails, and putting the initial coat of primer throughout the house. WHAT A MESS. We ended up with dark mahogany stain splattered on the ceiling of the entryway and had to have our ACTUAL painters come back and clean it up ? at the cost of WMH. When we were told our actual painters (guys WE hired on our own) could come and paint the house, they arrived to a house full of WMH workers still sanding down wall patches that should have already been primed & ready to go! There was dust everywhere ? and if you know anything about painting, you know that any kicked-up dust in the room WILL end up on your walls, so this was NOT an acceptable situation. After some back & forth with Patrick, we had to tell our painters to come back at the end of the week ? when we were assured the house would be ready for paint. Well, it wasn?t, and again we had to push the painters back another few days. If we were told from the beginning that the painters couldn?t come for 2 weeks, that wouldn?t have been a problem at all ? but Patrick is a ?yes? man, and told us to tell the painters to come on XYZ-date, which caused more of a hassle than anything else. Needless to say, the painters were not thrilled with the lack of communication either. Then came the nail pops. Nail pops in the walls EVERYWHERE. Dozens of them. We were told to ride it out through the summer ? ?give it until the end of July? ? were Patrick?s exact words. Well, we gave it until the end of July, and getting WMH to send one of their guys over to fix the pops was another mess. They agreed to fix the pops in the stairway and hall, but nowhere else. We also had to hire another painter to repaint the areas that were patched. Meanwhile, there are nail pops and visible seams in every other room of the house PLUS in some of the ceilings. It just looks sloppy and unprofessional, and eventually we have to pay to have a real contractor come and smooth everything out. It seems like every month or so, we find something else that was done hastily by WMH, and needs to eventually get refinished. Going through the process of putting on a modular second floor was a learning experience, to say the least. We were only out of our house for 3 months while all of the prep and installation was being done, rather than 6 months to a year with a traditional on-site build. There were no hidden costs, and the buying process was easy since WMH does all of the paperwork for you. I would have liked to see a more organized staff and crew, since it seemed like there was a lot of miscommunication and non-communication between key players. 2 out of 5 stars.