Westchester Modular Homes Construction Corp.

Westchester Modular Homes has a
stellar sales team. They are 100% vested in getting your business, and they
have a great sales team to make that happen. However, once we signed a contract
to start the process, we began seeing the inefficiency slowly but surely rear
it's head, and today, over one year later, we are hiring an outside contractor
to finish the job that WMH refused to complete. 
The first problem we encountered was with their administrative woman, Liz. We met Liz once in a pre-build
meeting, and she was introduced as our point of contact for any changes,
concerns, etc. The problem is that Liz doesn't regularly check her email, is
nearly impossible to get on the phone, and doesn't communicate the correct
information to the correct people. There was a point when we finally had to
'fire' Liz from our project and just go straight to the building foreman,
Patrick, to get things done. 
Unfortunately Patrick is even
harder to get in contact with since he is the foreman for every job they do.
Patrick is also too nice to be in this business, since he?s a ?yes? man. The
problem with being a ?yes? man is that not everything should get a ?yes?
response, and when you DO give someone a ?yes?, you should be able to follow
through with it, which he can?t. His notes are on a scrap-paper pad, and I
wonder if anything he writes down ever gets to the appropriate person, because
all too often we had to remind him that ?we spoke about this already? and ?you
wrote it down.? But not surprisingly, the scrap paper method doesn?t work in
the business of home renovation.
 Once we finally got everything
ironed out in terms of the building of our second story, we had a great day
when they trucked the pieces down our street and set them in place. All of our
neighbors even came out to watch them crane the pieces onto our roofless house.
It was a very exciting day, no question.
 Now for the finishing work? In 1
word: grief. The guys they have doing their finishing touches are not
contractors, they?re handymen. Ivan, their ?painter? was responsible for
staining stair rails, and putting the initial coat of primer throughout the
house. WHAT A MESS. We ended up with dark mahogany stain splattered on the
ceiling of the entryway and had to have our ACTUAL painters come back and clean
it up ? at the cost of WMH.   
When we were told our actual
painters (guys WE hired on our own) could come and paint the house, they
arrived to a house full of WMH workers still sanding down wall patches that
should have already been primed & ready to go! There was dust everywhere ?
and if you know anything about painting, you know that any kicked-up dust in
the room WILL end up on your walls, so this was NOT an acceptable situation.
After some back & forth with Patrick, we had to tell our painters to come
back at the end of the week ? when we were assured the house would be ready for
paint. Well, it wasn?t, and again we had to push the painters back another few
days. If we were told from the beginning that the painters couldn?t come for 2
weeks, that wouldn?t have been a problem at all ? but Patrick is a ?yes? man,
and told us to tell the painters to come on XYZ-date, which caused more of a
hassle than anything else. Needless to say, the painters were not thrilled with
the lack of communication either.
 Then came the nail pops. Nail pops
in the walls EVERYWHERE. Dozens of them. We were told to ride it out through
the summer ? ?give it until the end of July? ? were Patrick?s exact words.
Well, we gave it until the end of July, and getting WMH to send one of their
guys over to fix the pops was another mess. They agreed to fix the pops in the
stairway and hall, but nowhere else. We also had to hire another painter to
repaint the areas that were patched. Meanwhile, there are nail pops and visible
seams in every other room of the house PLUS in some of the ceilings. It just looks
sloppy and unprofessional, and eventually we have to pay to have a real
contractor come and smooth everything out.
It seems like every month or so, we
find something else that was done hastily by WMH, and needs to eventually get
refinished.
 
Going through the process of
putting on a modular second floor was a learning experience, to say the least.
We were only out of our house for 3 months while all of the prep and
installation was being done, rather than 6 months to a year with a traditional
on-site build. There were no hidden costs, and the buying process was easy
since WMH does all of the paperwork for you. I would have liked to see a more
organized staff and crew, since it seemed like there was a lot of
miscommunication and non-communication between key players.
 2 out of 5 stars.