"Trust is everything, so it makes us so happy to hear that you feel this with our team! Thanks so much for taking the time to share. We appreciate you!"

"Your recommendation means so much to us! Offering priority service is very important to us. Thank you for noticing our team members Connor and Craig's efforts to go above and beyond, and for taking the time to write about your experience!"

"Your recommendation means so much to us! Thank you for noticing our team'[Member Information Removed] efforts to go above and beyond, and for taking the time to write about your experience!"

"As a local family-operated company, we take all customer concerns very seriously and very personally. Upon hearing your concerns, our team immediately and thoroughly investigated the situation. Based on the facts, we respectfully disagree with several of your claims. When our Customer Service Manager brought the inaccuracies to your attention, you personally acknowledged this on the phone. With regards to price, we can assure you that our pricing model is not structured to have any customers feel uneasy. Instead, it is structured to provide value through offering high-quality service technicians who undergo ongoing rigorous training programs and are backed by licenses and insurance - all to ensure that all jobs are done the right way in a safe and code-compliant manner. We offer flat-rate pricing because we do not believe it is fair for our customers to feel the pressure of a ticking clock or to have the cost of a project vary from person to person due to the difference in the speed at which individual technicians may perform the work or different challenges that may arise at each unique home. This is also why it is our policy to provide upfront pricing requiring homeowner approval prior to performing any work to ensure there are no surprises. We are sorry to hear that your dissatisfaction is coming from a change of heart after you had agreed to the price and job details during your upfront consultation with our technician. Your satisfaction is very important to us and we regret that we were not able to come to a mutual understanding."

"Thank you for taking the time to share about your air conditioning installation experience. We're thrilled to hear that our team was able to help you feel more comfortable in your home. That's what we're here for!"

"With customer satisfaction being our top priority, we are sorry to hear you were dissatisfied with your recent experience. Our customer service manager has reached out to you to discuss this matter, and we hope to hear back from you soon."

"Your recommendation means so much to us! It would be our pleasure to continue to service your HVAC needs in the future. Thank you for noticing our team's efforts to go above and beyond, and for taking the time to write about your experience!"

"We are thrilled you had such a positive experience with our company! Thank you for sharing about our team's professionalism as they treated you with respect and courtesy throughout the entire process. We appreciate you choosing Varsity Home Service; it will be our pleasure to serve you again for your future plumbing and HVAC needs."

"Thank you for your kind words! It makes us smile to hear you feel we really care about our customers, because that is truly what we are all about as a family-owned business of 60 years. Your recommendation means the world to us!"

"We sincerely appreciate you taking the time to write about your experience! We are so glad to hear you found our air conditioning installation team to be professional, hardworking, efficient and clean. It is our pleasure to service your home, and your recommendation means the world to us!"

"Thank you for choosing Varsity Home Service. We're so glad to hear you felt our team provided a positive attitude and were ready to assist you in any way they could. We sincerely appreciate your kind words and look forward to servicing you again in the future!"

"As a local small business, it means so much to us that you took the time to write a review. Thank you! We appreciate your feedback that our team was efficient, punctual, knowledgeable, thorough, respectful and honest. We feel those qualities are all essential for providing a great home service experience!"

"Thank you for choosing Varsity Home Service. We're so glad to hear you felt our team had great communication, explained everything in detail and worked efficiently to complete the job on time. Above all, the word "integrity" truly means everything to us! We sincerely appreciate you taking the time to write about your experience."

"Thank you so much for choosing Varsity and for taking the time to write about your experience. We know you have a lot of choices when it comes to your home services, and as a local small business, we are truly grateful for the opportunity to serve you. Hearing that you felt our entire crew works as one is one of the highest compliments because we consider our team to be a family! We're so glad to hear this was reflected in your experience."

"We are sorry to hear that you felt dissatisfied with your recent experience due to a quoted price. As a trusted local business of nearly 60 years, we never want our customers to feel uneasy about any aspect of a job. This is why we offer free estimates for equipment replacements. Our professional technicians work very hard to properly diagnose the problem, present multiple options, educate our customers on the merits of each proposed solution, and let you, the homeowner, choose the solution that you feel is right for you! Our licensed and insured team undergoes ongoing rigorous training programs because it is our top priority to ensure jobs are done the right way in a safe and code-compliant manner. As such our recommendations will always support what we feel is required to get the job done the right way and protect the quality and longevity of any installation. Your satisfaction is very important to us and we hope this context is helpful! If you would like to speak further regarding your experience, please do not hesitate to let us know as we would be happy to connect you with a customer service manager. We always welcome your feedback and we thank you for taking the time to share it with us."

"Wow, thank you so much for your kind words about our team! It is our honor and privilege to help you through your time of need. It means the world to us to know that you recognized our team's efforts to help you feel comfortable and cared for during your service and installation experiences. That is what we aim for every time! We thank you for continuing to choose Varsity and we sincerely appreciate you taking the time to share a review."

"We appreciate you sharing your experience! We're thrilled to hear you felt our installation team was timely, polite and clean. Thank you for choosing Varsity and for taking the time to write a review."

"Thank you for choosing Varsity Home Service! We're so glad to hear you had a wonderful experience, and we thank you for taking the time to share a review!"

"Thank you for taking the time to write about your experience! We sincerely appreciate hearing that you recognized and valued our team's dedication to professionalism, expertise and five-star customer service. As a local small business, we are truly grateful for the opportunity to service your home!"

"We sincerely appreciate you taking the time to share your experience. We're so pleased to hear that you felt our team delivered 5-star service for you! That is the goal every time. Thank you so much for sharing."

"Thank you for taking the time to share your experience! We appreciate hearing that you felt you received 5-star, professional service. Your satisfaction means everything to us!"

"Thank you for taking the time to share your experience. We are thrilled to hear that you felt you received 5-star service, as that is always what we strive for. Our team sincerely appreciates your recommendation - it means everything to us!"