"Thank you for sharing your experience, Joseph! We sincerely appreciate hearing that you recognized and valued our team's dedication to professionalism. As a local small-business, we are truly grateful for the opportunity to service your home!"

"Thank you, Justin! We appreciate your 5-star rating!"

"As a trusted local business of more than 60 years, we can assure you that our pricing model is certainly not structured to rip off our customers. Instead, it is structured to provide value through offering high-quality servicemen who are background checked, undergo ongoing training programs, and are backed by licenses and insurance - all to ensure jobs are done the right way in a safe and code-compliant manner while protecting your home. We are a good, honest family business and we believe that sometimes a simple conversation is all that is necessary to resolve differences. We never want our customers to feel obligated, which is why it is our policy to provide the proposed solution(s) with pricing upfront, allowing the homeowner the choice to approve or decline the work. We are happy to speak to you about this further, please call our office at (631) 567-4600 and ask to speak to our General Manager, Eric."

"This review makes us smile, Kayla! Thanks so much for your recognition of our team's dedication to honesty and great customer service. These are such important values to us, so it means the world when we hear that our efforts are appreciated!"

"Wow, this review made our whole team smile! Thank you so much for your recognition of our efforts to provide a caring and professional experience from start to finish. That's what we aim for every time! As a local small business, your satisfaction and your recommendation truly mean the world to us."

"Thank you for sharing your thoughts with us - we always welcome all feedback! We fully acknowledge that price is a sensitive topic, and as a company we do try to do everything we can to keep pricing competitive and maintain a high standard for the value we offer in various ways. This includes company licenses and insurance, high quality materials, background-checked and uniformed technicians, rigorous ongoing training programs and more - all to ensure jobs are done the right way in a safe and code-compliant manner. Please know we also have discounts and financing available in an effort to support affordability for our customers! That said, one of our biggest goals is to help prevent costly issues in our customers? homes by sharing knowledge, identifying small issues before they become larger problems, and recommending maintenance solutions to keep home systems in compliance with manufacturer warranties. Your satisfaction is important to us and we hope this context is helpful!"

"This review makes us smile! You described perfectly what our team sets out to do every day. Thanks so much for your recognition of those efforts. It really means the world to us!"

"Your recommendation means so much to us! Thank you!"

"We are sorry to hear this perspective. As a trusted, family-owned and operated company of more than 60 years, please know we take all customer concerns very seriously and very personally. We can assure you that we would not be in business for more than six decades if we had any intent to overcharge. Rather, we are dedicated to providing top quality home repair and installation services by using the best materials and equipment in the industry and providing top-notch workmanship on every job. We may not always be able to offer the lowest cost, but we will always do a great job at a fair price and stand behind our work. This is also why it is our policy to provide upfront pricing requiring homeowner approval prior to performing any work to ensure there are no surprises. However we are humans who understand that home service repairs can be an unwelcome expense! As you know, upon hearing of your concerns, our management team made every effort to reach a fair resolution. While we respectfully disagree with your claims and positions stated above, your satisfaction is important to us! Please feel free to reach our customer service team at 631-567-4600."

"Thanks so much for taking the time to write about your experience. We're thrilled to hear that you appreciated our team's efforts to protect your home and communicate your service options without sales pressure. Respect is everything, in our humble opinion! As a family owned and operated company, we are grateful for your business."

"Thanks so much for taking the time to write about your experience! It is our top priority to treat our customers with the utmost care and concern, so we're thrilled to hear this was reflected in your experience with respectful, professional service."

"Thank you for sharing that you found our team to be fast, friendly and professional. We appreciate hearing your feedback!"

"We are sorry to hear this perspective. First, it is important to note that this review is not based upon a personal experience you had as a customer. The actual customer we worked with wrote a five-star review - of their own will - stating "I am very happy with the prompt service. Explained everything very clearly. Would definitely recommend them." Now, to address your claims. As a trusted, family-owned and operated company of more than 60 years, please know we take all customer concerns very seriously and very personally. Varsity has worked tirelessly for decades to achieve best-in-class customer service for the Long Island community we serve. We can assure you that we would not be in business for more than six decades if we had any intent to use scare tactics, bullying or overcharging as you claimed. We fully acknowledge no company is perfect and disagreements sometimes happen. In such cases, we always do our best to make things right. However, fair is a two-way street. As you know based upon conversations with our management team, we have spent a lot of time and effort investigating this matter. Based on the facts, we respectfully disagree with your claims and positions after conducting a comprehensive review of the job site photographs and documentation. If we felt that your claims were just, reasonable and fair, we would no doubt take full responsibility. Nonetheless, we regrettably could not reach a fair agreement, and this review is a clear act of retaliation against our decision not to concede to your demands for a 100% full refund for all the work performed."

"A work of art... that's what we love to hear! It means the world to us that you recognized and appreciated our team's dedication to the highest craftsmanship. We'll be sure to pass along your compliments to our installation crew!"

"We're so glad to hear you had a 5-star experience with our team. Thank you for taking the time to write about your air conditioning service!"

"We're so glad to hear that you felt our team delivered excellent service for your air conditioning visit. Thank you for taking the time to share your experience!"

"Your recommendation means so much to our team! Thank you for taking the time to write about your experience."

"Thank you for taking the time to write about your experience! We're so glad to hear that you found our team to be neat, courteous and knowledgeable."

"Thanks for sharing your positive feedback, Vikram! Your recommendation means so much to us. We set high expectations for professionalism, knowledge, communication and cleanliness - so we're thrilled to hear that this was reflected in your experience with our team. We'll be sure to pass along your comments to Vidal!"

"Hi, Mike! We're so glad to hear you received 5-star service from our team through prompt service and a great repair. Thanks for sharing!"

"We are so happy that our team member Craig was able to help you in your time of need. Thank you for choosing Varsity!"

"Hi, Tony! We're so glad to hear you received 5-star service from our team. Thanks for sharing!"

"We sincerely appreciate hearing that you felt our team delivered on providing a 5-star service experience. Thank you for your feedback that you found our technician to be timely and professional. That's always what we aim for!"

"Jay, your feedback is truly appreciated! We would like to express our sincere apologies for any inconvenience caused. Each unique job requires a dynamic schedule that can be difficult to predict, however, we completely understand that frustration as we value your time. We are grateful that you gave us another chance to demonstrate our commitment to service excellence. Thank you for sharing that Craig delivered on that by providing such a pleasant experience with professional, efficient work. It would be a privilege to have more opportunities to earn your trust in the future."