PowerPro Service Company, Inc.
About us
PowerPro offers a full range of residential generators that are designed to be quiet, reliable and code compliant. PowerPro is the region’s largest supplier of residential and industrial generators with more than 7 name brands to choose from including AKSA, Briggs and Stratton, GENERAC, Gillette, Kohler, Honeywell, GE and Millbank, as well as many smaller brands. Additionally we are the largest full service generator repair company on Long Island, with highly trained technicians familiar with every type of residential generator.
Business highlights
Services we offer
24/7 Emergency Service, Deliver & Install generators, Sell, Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 20% | ||
| 0% | ||
| 0% |
Now, we have a bill for $250. I just called and the service manager told me he did me a favor by getting to our house because of our son. Basically, he threw it in my face that my son has health issues, and even though they made a lied/mistake (and that was why our generator didn't work), we were obligated to pay them no matter what - even though we asked over and over this winter to check everything (which they needed to do to diagnose the original problem anyway. Now we are wondering if they were not honest about the original problem since they didn't even check all fluids). We feel they didn't fill the antifreeze in order to get another service call out of us. They threw in our face that we had an emergency and are taking advantage of people who really depend upon their generator for health issues.
"Thank you for your recent correspondence discussing the issues you have had with your generator. We take all of the work we perform very seriously as we are an authorized service facility for your specific unit as well as others. The exact reason for the failure can be attributed to a number of reasons including a utility power surge, lightning strike or other component in the package failing. The manufacturer is constantly revising these components to improve their performance and prevent future failures. All of these repair parts are new and come from the manufacturer and there are no refurbished items provided or available. The warranty provisions that are associated with your specific unit dictate the type of coverage that you have. In your case and based on the age of your equipment, only parts are covered. The problems with your unit came within a short period of time of you becoming a PM client of ours. Our focus was to repair the unit as quickly as possible to meet your needs at home and warranty deadlines. Frequently it is not possible to diagnose or service a unit until all systems are operational. While our file indicates a coolant level inspection was performed, a full PM inspection report was not complete as required. As such I cannot debate this matter in good conscience and will cancel the May invoice for this call. Lastly we are the largest residential generator service provider on Long Island performing prox 5000 maintenance and service call per year. We do take pride in reporting to all service calls as quickly as possible with all of our technicians factory and in-service trained. And while we attempt to respond as quickly as possible, certain conditions not in our control may prevent this. We however will always show up as quickly as possible."
Licensing
State Contractor License Requirements
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