"Many times work is delayed due to inclement weather, we always ask that the Customer bear with us bacause we like to stay true to schedule. It is better to wait for good weather than to take a chance and allow moisture into a repair unnecessarily. We warranty our work and stay true to our promises of returning in case there is any issue at all, we appreciate the customers patience as well as their concerns."

"We pride our Company on consistency and the key is to get an early start. It was a very smooth project, we did run out of daylight in getting the clean up done, but we appreciate the customer's patience in us returning the following day to tighten up the property. We regret an frustration experienced by the Customer, but we appreciate the compliments and will strive to leave the customers fully satisfied in the future."

"We apologize for any negative impression we gave the Customer, but sometimes there are issues with roofs that cannot be anticipated until the roof is open and the interior is exposed. We treat Customer and their properties with respect and concern, we apologize again if we did not live up to our promise to deliver the Roof you contracted us for."

"Thank you for giving our Company a 10 out of 10! We strive to give customers a complete service. We did have a small glitch with the Skylights but we went above and beyond to accommodate the customer, in the end she was pleased with the quality of work that was done."

"The reason the estimate was so high was because we didn't want to take a chance doing a small repair when there is a bigger problem with the roof. It will hurt the customer in the long run putting off such an important repair. The customer was given an honest estimate from an experienced Contractor."

"All Island Pro prides themselves on quality work and treating the Customers with the utmost respect. Unfortunately we've had a technician or two in the past who have acted unprofessional, they are counseled properly, retrained or let go. We are a family business, we never want any Customer to feel intimidated or disrespected. We encourage every Customer to contact our office if they wish to speak to a Manager or the Owner in regards to any misconduct on the part of our technicians. We deal with issues swiftly and thoroughly."

"We do like to offer our Customers a competitive price. If the Customer was dissatisfied with the Pricing we hope we more than made up for it with the quality of work we performed. We pride ourselves on giving the Customers a great experience by being on time and working very cleanly. We appreciate the Constructive Criticism!"

"We do apologize if you had a negative experience with All Island Pro, we do aim to please every customer. Our goal is to provide every customer with a quality, professional, and informative experience. The estimates we provide are free, and at the convenience of the customer. We did provide [Member name removed] with an honest, informative estimate and as always it is up to the customer to choose whether or not to work with our Company. All we can offer is our expertise, being in this business 30+ years, it is up to the customer to choose a Company that will provide them with excellent service and in the unlikely event that additional service is warranted, return promptly to rectify any issues. We should not be judged so harshly based only on an estimate with no work performed."

"What a great Review! Upon first examination of the Roof our technician noticed the damaged Plywood under the Shingles right away, we did some measuring and got the Customer on the schedule right away. Our Project Manager facilitated the entire project moving things right along and once we did a really great clean up then Customer was ecstatic!"

"We not only pride ourselves on the Big Projects but also the small repairs we do for our loyal customers. No job is too small, we aim to satisfy any Customer that places their trust with our Company and truly appreciated when we receive recommendations from them."

"It is unfortunate that using the services of (1) Sub Contractor could warrant a terrible review like this one. Especially since the Customer was so happy with the Roof Project we had completed prior to the problems. We had addressed the issues right away with our Sub Contractor, we put policies in place that prevent this situation from ever happening again. We encourage Customers to please feel free to contact our office if there is any issue with any work performed. We have made ourselves more available to our customers ever since this incident."

"Thank you very much for the Compliments in regards to our Estimation Process. It is certainly the Customers prerogative to choose the company that best fits their needs at the time of service. We encourage Customers to consider us for future projects if they don't book on the first estimate, many customers do use our service in one way or another at a later date."

"The best compliment we could ever receive is a recommendation of our Company to another potential Customer. We strive to put of best foot forward when it comes to pricing and quality. We exercise fairness with every estimate."

"We are dedicated to Great Service! This project was seamless from start to finish! We are happy to assist our customers with whatever their need are. We pride ourselves on being approachable and professional, we aim to be efficient in all of our endeavors."

"Great Compliment! We do have some amazing Masons working here at All Island Pro! They are mindful of the time they need to complete their work while staying completely professional. We try to have multiple persons on the job site at once, we work weekends if the project calls for it. We aim to please the Customers, we answer all questions on site, we have an office who can quickly address any issues that come up in the field and we are super organized."

"Thank you for the compliments on our Crew being polite and professional, we strive everyday to provide the Customers with a delightful experience. We appreciate the constructive criticism as far as not calling ahead the following day before we started the work but we merely wanted to get there right away as we had lost a day due to weather conditions. As always we are happy to explain any repair in depth to a customer with questions or concerns."

"We do take a lot of Pride in our work. We like to take the time to educate our customers as well while we are on the job site. We like to work productively and efficiently, completing tasks in a timely manner. We certainly appreciate [Member name removed] recommending us for future work."

"This is not typical of the work our company performs on a daily basis. It is regular procedure to flush all Gutters during a gutter cleaning and to bag all debris that are flushed. We apologized for the inconvenience for this customer and returned to clean up all debris. The original technician who was sent to the Home was counsiled and retrained."

"We pride ourselves on being Courteous and Punctual. Many Customers are concerned about the clean up after such large projects. We assure Customers that their Landscaping will be covered with a protective tarp and will not be damaged. We also like to have a Project Manager on site to answer any questions or concerns a customer may have. We have thanked this Customer for her patience and appreciate her satisfaction, the best compliment we can hope to receive is the recommendation of our Company to another client."

"We like to get right down to business. we like to arrive on time and systematically complete our work. the Customer was very Courteous towards our technicians and we appreciate the compliment on our professionalism."

"Hurricane Sandy affected a lot of Customers in our immediate area of Business. We like to take the time to address every issue each customer has. Our Technicians are knowledgeable and dedicated to ensuring that the Customers structures are not compromised. It's our job to give them a fair and honest Estimate, we cut no corners when it comes to quality. We got this Customer scheduled right away and before she knew it the work was complete."

"We apologize for this confusion as far as scheduling. More often than not our Technicians are on time and performing Estimates within their allotted window of 2 hours. This may have been (1) of those unfortunate times where weather restricts us from giving the Estimate that the Customer wants at the time, or we may have had an emergency preventing the technician from arriving. We have looked into this matter and have made changes and strides in making our office more sensitive and efficient."

"Mr. (member name removed) was a particularly wonderful Customer. He was well prepared when our Technicians met with him. He was patient and kind. We scheduled his work right away and assigned a Project Manager to oversee all the work that was being done. the clean up went seamlessly, he was very happy with the outcome and has since recommended our Company to others which is the biggest compliment we can receive. It was a pleasure working with Mr. (member name removed ) he was a real gentleman not only with our Technicians but also with the girls in our office."

"We have the same level of dedication to large projects as we do to the smaller projects such as Gutter Cleanings. We pride ourselves on providing a professional, friendly experience for each Customer. We are happy to take on the jobs that they don't want to do! We thank the Customer for the compliments and look forward to working again with this Customer in the Future."