LONG ISLAND DECKING
About us
We are a family owned and operated business that takes pride in transforming the outdoor living space of our clients. As a third-generation builder, James Oliver grew up in the industry, working with his uncle, and other contractors. While his family focused on general remodeling, Jay as his friends call him was drawn into decking because of his passion for the outdoors, and his love of carpentry. What started with a pickup truck and a helper has grown to be the most reputable and largest installer of decking products on Long Island. Company milestones include being published in the do it yourself line from Sunset Books “The Complete Deck Book,” and being dubbed “Long Island’s King of Decks” in Deck Contractor Magazine. The TREX® Company named Long Island Decking the areas largest TREX® composite decking installer. We are also proud members of the Better Business Bureau and the North American Deck and Railing Association. Please call ahead for your Free Design Consultation with the owner Jay. Long Island Decking® has been serving Long Island homeowners since 1999. We can’t wait to get you started.
Business highlights
Services we offer
AWNINGS, DECKING, FENCING, FIREPITS, LANDSCAPING, LIGHTING, OUTDOOR FURNITURE, OUTDOOR KITCHENS, PATIO PAVERS, PERGOLAS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 1% |
"Hey [Member Name], We appreciate and respect your review. Our company always strives to do the best possible work at reasonable pricing. Sometimes we are at the higher end of the range and a lot of the time we are not. True we discussed pricing over the phone but by no means do we ever refuse to send you out a proposal in writing. After we came up with a rough ballpark and you expressed that we were higher than your other quotes I wished you well with your choice and respectfully bowed out knowing we could not match your other bids. I truly hope you have had a good experience with the contractor you chose. Enjoy your summer. Jay Long Island Decking"
A week passed, no estimate. Finally received an email from Jay Oliver, all it stated was the proposal was ready and I needed to come to their office to review. Come to their office? I have never had to come to someone's office just to receive an estimate. I responded asking for the estimate via email. I never received a response. I sent another email asking for the estimate explaining I would not be able to come to their office. Several days later I received an email stating that they would like to discuss the estimate on the phone before sending. I called their office twice in response. I am still waiting for some kind of response. I have not received an email or phone call back from them since that last contact.
This company has been one of the worst I have dealt with in regards to communications.Absolutely horrible. I would not recommend them to anyone.
UPDATE
I finally met with Jay. He was very professional and explained everything in great detail. I am very pleased with the estimate that he provided and the expertise he exhibited with building decks. If we do decide to move forward with a deck I will definitely use Long Island Decking.
"Hey [member name removed], I did leave you 2 voicemails and a couple of emails in the last few weeks (emails below). I'm sorry you didn't get the voice messages. You are correct it did take longer than a week to get back to you. It was 8 days and for that I apologize. We are completely swamped here and getting back to everyone in a timely manner this season has been proving difficult. John saw you on the 7th and I emailed you on the 15th ready with your proposal. I completely understand not being able to take the trip to our showroom and I was willing to discuss on the phone but we do not just send out proposals in email. Again I am sorry we were unable to connect but we did make several attempts. I hope you have a great 4th of July weekend and I wish you well with whoever you decide to use for your project. See emails below. From: [member name removed] Sent: 6/15/2013 2:47 PM To: [member name removed] Cc: Long Island Decking Inc. Subject: Your Proposal is Ready for Job 1044 Hey Steve, I just wanted to let you know that I have completed your custom 3D rendering for you to view, as well as pricing to go over here at the showroom. Please call our office during normal business hours 9am to 6pm Monday-Friday 10-5 Saturday and 11-3 Sunday to book an appointment with me at our Freeport location. Looking forward to working together! Thank you, Jay Oliver Long Island Decking Inc. Designers Of Premier Outdoor Space lidecking.com Nassau 516-594-0390 Suffolk 631-728-7272 Fax 516-594-0141 Remember we do a lot more than just decks ! Our Services include: Decks / Patios / Outdoor Kitchens / Grills / Patio Furniture / Lighting / Pergolas / Fire Pits and more… We are Authorized Weber / Viking / Subzero / Wolf Dealers and will match any price. Visit our Showroom at 385 W. Sunrise Highway Freeport, NY 11520 Like us on Facebook and see if you qualify for a free LED Deck Light package! Long Island's Only TrexPro Elite Council Member 1 of 12 Nationwide! See how the real pros do it ! We are 1 of 3 featured companies in The Complete Deck Book available at Lowes, Home Depot, Barnes and Noble and Amazon. Click here to buy. See us on TV! Metro Residential on CW11 Sundays @ 9am with host Cathy Hobbs as the Featured Trex Expert Installer about 4 minutes in. Also featured on an episode of A Taste of New York for Time Warner Customers. From: Jay Oliver Subject: Re: Your Proposal is Ready for Job 1044 Date: June 19, 2013 3:16:57 PM EDT To: [member name removed] Hey [member name removed], I called and left you a voicemail earlier this morning. Call me when you get a chance to discuss numbers over the phone. I'm here till 6 tonight. Thank you, Jay Oliver Long Island Decking Inc. Designers Of Premier Outdoor Space lidecking.com Nassau 516-594-0390 Suffolk 631-728-7272 Fax 516-594-0141 Remember we do a lot more than just decks ! Our Services include: Decks / Patios / Outdoor Kitchens / Grills / Patio Furniture / Lighting / Pergolas / Fire Pits and more… We are Authorized Weber / Viking / Subzero / Wolf Dealers and will match any price. Visit our Showroom at 385 W. Sunrise Highway Freeport, NY 11520 Like us on Facebook and see if you qualify for a free LED Deck Light package! Long Island's Only TrexPro Elite Council Member 1 of 12 Nationwide! See how the real pros do it ! We are 1 of 3 featured companies in The Complete Deck Book available at Lowes, Home Depot, Barnes and Noble and Amazon. Click here to buy. See us on TV! Metro Residential on CW11 Sundays @ 9am with host Cathy Hobbs as the Featured Trex Expert Installer about 4 minutes in. Also featured on an episode of A Taste of New York for Time Warner Customers."
"Members, Our Company reached out to the [member name removed] Residence 2 days after their initial meeting on April 12th 2013 to inform them that their pricing was ready for review in the email attached below. We have also spoke to [member name removed] via phone today to let her know that we did attempt to reach her. I forwarded her this same email again today to notify her again of your attempt. I also personally told her to call us when she has a minute to review her project. Jay Oliver Owner Long Island Decking From: Jay Oliver Subject: We're Ready Job 751 Date: April 12, 2013 4:42:28 PM EDT To: [member name remove [member information removed] Hey [member name removed], I just wanted to let you know that I have completed your custom 3D rendering for you to view, as well as pricing to go over here at the showroom. Please call our office during normal business hours 9am to 6pm Monay-Friday 10-5 Saturday and 11-3 Sunday to book an appointment with me at our Freeport location. Looking forward to working together! Thank you, Jay Oliver Long Island Decking Inc. Designers Of Premier Outdoor Space www.lidecking.com Nassau 516-594-0390 Suffolk 631-728-7272 Fax 516-594-0141 Remember we do a lot more than just decks ! Our Services include: Decks / Patios / Outdoor Kitchens / Grills / Patio Furniture / Lighting / Pergolas / Fire Pits and more… We are Authorized Weber / Viking / Subzero / Wolf Dealers and will match any price. Visit our Showroom at 385 W. Sunrise Highway Freeport, NY 11520 Like us on Facebook and see if you qualify for a free LED Deck Light package! Long Island's Only TrexPro Elite Council Member 1 of 12 Nationwide! See how the real pros do it ! We are 1 of 3 featured companies in The Complete Deck Book available at Lowes, Home Depot, Barnes and Noble and Amazon. Click here to buy. See us on TV! Metro Residential on CW11 Sundays @ 9am with host Cathy Hobbs as the Featured Trex Expert Installer about 4 minutes in. Also featured on an episode of A Taste of New York for Time Warner Customers."
"Hey Member thanks for the great review from the entire staff at Long Island Decking. Hope you and the family enjoy the new yard for many years to come!!"
The one issue we had was after a few years, the surface of the deck started peeling and there were some really large areas where the surface was missing. We contacted Jay and he reached out to the manufacturer for us and helped us receive what was to be just new slats to replace the damaged ones, but because the thickness of the slats had changed since our installation, we received new slats for our entire deck! (Of course we'd have to pay for the labor to redo the deck, and decided to take on that project ourselves.)
But we could not be happier with Jay and LI Decking and how they handled our decking issues and we would certainly use them again.
"I am honestly taken back by this post as our company NEVER uses the term Maintenance-Free when describing any decking products. In fact we have devoted a whole page of our website to just this. In bold print it says No matter what you may have read or been told No Decks Are Maintenance Free. We try our hardest everyday to dispel the misinformation about decking products that are available today. We have also devoted a paragraph in our contract that we read through with all our clients and have initialed which this client did. This is the actual paragraph. All decks installed by LID require scheduled maintenance to keep them looking their best. There is no such thing as a maintenance free deck. Mold and mildew can and will grow on all exterior products including, wood, concrete, pavers, composite and vinyl decking. Deck maintenance is a service that we provide for an additional fee. If you intend on doing it yourself, please refer to the care and cleaning guide at your manufacturer website. In the pamphlet our client was left at our initial meeting it talks about “Easy Maintenance” on Page 1 and on the next page refers to annual cleanings and cost. The representative for the product was contacted to try and help with the situation and contacted our client within the week. I was informed that he had answered all questions and had given our client information that could help care for the deck. There is also an inexpensive spray on hose off cleaner that we sell that can keep the deck looking new for the life of the product. We stand behind all the products we install including this one which I personally have on my own home. Jay Oliver Owner Long Island Decking"
"She is correct, the new deck is not exactly in the same footprint as the old deck because we used a different railing system that mounts in a different position. The reason it was not pointed out to her earlier was that the job was estimated at night, per her request, and we were unable to see the rail attachment to the house. As soon as it was noticed she was advised to have a handyman repair her siding after completion of the job. It was not part of our quote, or a service we provide. She did so and after some discussion we ended up reimbursing her in full for the repair as a show of good faith. I have the copy of the cleared check in her file. As far as her warranty is concerned. Long Island Decking has been in business since 1999 and not ever charged for a reasonable repair to one of our clients decks. I told her that if she ever needed anything to call me and I would be sure to take care of whatever issue she had. That is still true today. We did not have a formal written warranty at the time. We now have a formal 5 year warranty as part of our contract, but our customer service extends far beyond that if needed. Jay Oliver Owner Long Island Decking"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
PO Box 442, Baldwin, NY 11510
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