Woodford Bros Inc logoApproved Pro
Approved Pro

Woodford Bros Inc

Foundation Repair, Concrete Leveling, Basement Waterproofing,

About us

Water in your basement? Cracks in your foundation? Leaky foundation walls? Call Woodford - we can help! Woodford Bros., Inc. specializes in basement waterproofing, foundation repair, concrete leveling, crawlspace repair, gutter installations and radon mitigation. Founded in 1962, Woodford's original focus was foundations and barns. Now, we do basement waterproofing, concrete leveling and radon mitigation. That's why Tom and Mike got the name "Basement Brothers." Honesty and hard work are at the heart of what we do, as modeled by our owners Tom and Mike Woodford. Our headquarters is in Apulia Station, outside of Tully, NY. We serve all of Central New York, including Syracuse, Rochester, Binghamton, Oswego, Ithaca, and Auburn.

Business highlights

Family owned & operated
Emergency services offered
63 years of experience

Services we offer

Basement Waterproofing, Foundation Repair, Concrete Repair, Radon Mitigation, Crawlspace Repair, Gutter Installations

Services we don't offer

ask for details

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Reviews
4.156 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
16%
3
7%
2
7%
1
9%

Filter reviews by service

Showing 1-25 of 56 reviews
Sandy H.
Feb 2024
5.0
Basement Waterproofing
Yes, I recommend this pro
$307,401
Josh Taft and Brad were very personable, professional and efficient. They were also respectful of my house. This is the second time I’ve used your company. No offense, but I hope I don’t need the services of your company again.
Response from Woodford Bros Inc

"[Member Name Removed], no offense taken! We're happy that we could help. Thanks for your continued trust and for the review!"


CAROL L.
Jul 2023
5.0
Foundation Repair
Yes, I recommend this pro
$120,000
Zach & his Partner(name given, but I did Not write it down) arrived promptly at time given. Listened to my instructions & concerns and went above & beyond the job that I had signed up for. They both were very courteous & friendly. Office staff very friendly & courteous too. One could feel the smiles in their voices. ABOVE & beyond...I highly recommend this family owned business to do your job for you!!!
Response from Woodford Bros Inc

"Thank you sincerely for the review, [Member Name Removed]. We are so glad that you were happy with your experience and our team members, Zach and crew. We appreciate your trust with your project."


Gregory T.
Feb 2021
5.0
Foundation Repair, Contractor Service
Yes, I recommend this pro
Did not do not as bad as I thought
Response from Woodford Bros Inc

"Hi [Member Name Removed], Thank you for the review."


KENT R.
Aug 2020
1.0
Basement Waterproofing
Still waiting for someone to contact me
Response from Woodford Bros Inc

"Hi [Member Name Removed], Sorry for the miscommunication, our customer care will reach out to you ASAP. Thank you for your understanding."


Richard B.
Jun 2020
5.0
Foundation Repair, Structural Engineering
Yes, I recommend this pro
excellent!
Response from Woodford Bros Inc

"Hi [Member Name Removed], thank you for the review!"


Wes B.
Mar 2019
5.0
Drain Pipe Installation
Yes, I recommend this pro
They addressed and solved the problem completely. I'm totally thrilled to be able to recommend them. They're very very good, professional, polite, and addressed my wife as ma'm. They are more expensive BUT their work is superb. I have a written guarantee and the gang that they sent, without exception, were great. I'm totally thrilled and I've never given anyone a thumbs up to the that degree. Everything was as promised and as delivered and that is a rare thing to say these days.
Response from Woodford Bros Inc

"Hi [Member Name Removed], We are totally thrilled to have you as a customer. Thank you for the review. We are glad your project went as planned! -Woodford Bros., Inc."


Peter M.
Mar 2019
5.0
Structural Engineering
Yes, I recommend this pro
They were very good, on time , professional, they pick up after themselves and the job was done within the day.
Response from Woodford Bros Inc

"Hi [Member Name Removed], Thank you for expressing your fantastic experience with us! We definitely appreciate it, thank you again and have a nice day!"


Aan J.
Mar 2019
5.0
Homebuilders
Yes, I recommend this pro
Loved it! they were here, They had everybody on the time that they needed it. When they are redoing my foundation wall, It was critical because the house was sinking so they have to level it.
Response from Woodford Bros Inc

"Hi Aan, Thank you for taking the time to write about your experience. We are a family owned company and love to hear when our customers are happy!"


Sharon S.
Nov 2018
5.0
Structural Engineering
Yes, I recommend this pro
Great. They were very professional.

Robert H.
Jul 2018
1.0
Landscaping
Contractor never deigned to respond to request for an estimate!
Response from Woodford Bros Inc

"Hi [Member Name Removed], Sorry for the confusion we are not a landscaping company, but if you need anything done in your basement we can defiantly help. Thanks [Member Name Removed]."


Suzanne H.
Jan 2018
5.0
Foundation Repair, Structural Engineering
Yes, I recommend this pro
We just finished a big project, big for us, and couldn't be happier with the workers. Dave has been a great help clarifying an issue and the foreman Steve has kept up up to date with every move they are making. The workers Joey and Tony were polite and did all they could to keep the dust and dirt to a minimum. That was a tough job working in a crawl space and having to enter and exit the house in the snow and bad weather. Other craftsmen (that's all I can call them, they were so in tuned to what they were doing) came in during the week to lend a hand, and they too were top notch. I will say, I am sure not everyone wouldn't mind the dirt tracked through the house, but they made every effort to clean up the last crumb. Thirty years ago Woodford Bros. added a large addition to our house and couldn't think of any other company that we would think of using. We are happy to refer Woodford Bros to anyone!
Response from Woodford Bros Inc

"Hi [Member Name Removed], Thank you for the amazing review. We definitely agree Dave, Steve, Joey and Tony are great assets to Woodford Bros., Inc. Thank you again!"


Gabriele D.
Aug 2017
3.0
Structural Engineering
$800,000
Good salesmanship and promises up front , high prices. Apparently it's a crapshoot what work crew you get. The crew I got did extremely sloppy work, made lame excuses for shortcuts they took and damage they did, needed constant supervision to check on the work quality, took triple the estimated work time, (promised 2 days, took 6 and kept us and our kids up until 10:30 pm the on last day because they had another job scheduled), and finally needed the intervention of a supervisor in order to finish with barely acceptable job quality with a gravelly mess left around my sliding door. They used property without permission. It was overall an unpleasant experience having them in my living space, I ended up having to move out until they were finished. I hope never to have to repeat that experience. Hopefully the work they did will be effective in keeping water out of my basement during any upcoming monsoon.
Response from Woodford Bros Inc

"In response to the customer's review, our sales team and, most importantly, our production team went above and beyond their efforts in trying to accommodate and satisfy the customer's concerns. The pictures shown in the customer's review were taken during construction, and by no means are they indicative of the appearance of the finished product. The customer was also refunded a portion of the cost of the project. We stand behind our work and always want a satisfied customer in the end."


Silas H.
Jun 2016
5.0
Structural Engineering
Yes, I recommend this pro
unknown
Response from Woodford Bros Inc

"Hi [Member Name Removed], Thank you for the positive review, please let us know if we can be on any help in the future."


SUSAN K.
Dec 2015
5.0
Foundation Repair, General Remodeling
Yes, I recommend this pro
They took out a load bearing wall and installed a beam. I wanted to open up a room to open the kitchen. They were terrific, reliable, and I know it was done 100% right. I have not had any problems with it since and it has been 5 years.
Response from Woodford Bros Inc

"We are glad to hear you had a positive experience with Woodford Bros,, Inc. Thank you for your review [Member Name Removed]."


Charlie F.
Dec 2015
5.0
Structural Engineering, Deck and Porch Service
Yes, I recommend this pro
unknown
Response from Woodford Bros Inc

"Thank you, [Member name], for your review. Please consider us if you need work in the future."


Marietta D.
Nov 2015
1.0
Generator Installation
$25,920

 The first service went fine.  When I called again to have my second service in 2015 to have my yearly Generator Service I was asked to then sign a service contract. Something new !  When the contract came I almost fainted. [  Level 1 service -- basic service -- Aug - Sept -- $394.20 ]  [ Level 2 plan -- suggested -- Feb - March -- $653.40 ]  If you require your own appointment $30.00 extra !

  When I bought this Generator 2/7/2013 

I was told they had installed lots of Generators in my surrounding Southern Tier area and servicing was no problem. They do many at one time. No contract's , just a service once a year ! As you can see they changed after I owned my Generator for 3 years. They never told me anything like this in the beginning. they said no problem on servicing, they do many in the area and just make the rounds.

   The cost of the Generator was $8,208.78. I bought it through Home Depot in Painted Post, who use this company to install Generators for them.

   I called Home Depot when I got this contract to inform them of what this company was doing to us Generator owners ( big investment ) I'm a retired person ! Costs are very important to me as I am on a fixed income.  the man I spoke to at Home Depot was not happy and said this was ridiculous ! So they found me someone else to call to try to get my Generator serviced. the only problem was this person was a ways away and it would be costly, so this reference felt sorry for me as they are GE Dealers  put me in touch with someone much closer. I have been in contact with this Plumbing & Heating business nearer to me , who has installed a lot of my GE Generator's. He has yet to come but he promised to come soon and do a service for me. He seems very nice so I am hoping for a good result.

   I have over $8,000.00 invested in this and am really discouraged at what is happening to me on trying to keep this running good. I never would have made the investment if I knew this was going to happen.

   As a result I hope no one is hiring The Woodford Bros.inc to install Generators and I hope Home Depot's look into it for their customers because they were not happy with what this company is doing to their customers !!!! I might follow up with Home Depot to see if they have confronted this company about this very un-savory practice ! I , also, may look into calling the GE Company and telling them what has happened.

   Thank you for the opportunity to tell you my story, I hope it helps someone else buying a Home Generator ! Be careful and pay attention to what the costs will be after the Generator is installed.

.

Lori T.
Aug 2015
2.0
Structural Engineering, Masonry + 1 more
Ryan called to say he was going to be a bit late,and arrived shortly after. He looked at wall and said he would send an estimate. Two weeks later we emailed him and he said that he had been very busy but he would have an estimate to us in two week. We are still waiting,and waiting..... There seems to be a remarkable apathy about getting back with potential customers,not just with this company,but with others we've tried to contact lately. What has happened to common courtesy?

John P.
Jul 2015
5.0
Structural Engineering
Yes, I recommend this pro
Excellent deliver time as promised

RICHARD S.
Jan 2015
3.0
Foundation Repair, Structural Engineering
unknown

ROBERT C.
Dec 2014
5.0
Structural Engineering, General Remodeling
Yes, I recommend this pro
unknown

Marty U.
Jun 2014
4.0
Structural Engineering
Yes, I recommend this pro
$500,000
The solution provided was considered and more research done later on supplied different solution. Therefore,I did not use them .

James S.
Apr 2014
4.0
Structural Engineering
Met the company representative at their booth at the 2013 State Fair on Labor Day. Asked for a work estimate for a structural modification. One month later after not hearing from them, I called to ask if they would be scheduling an estimate. A week later their estimator came out. He said it might take two weeks to complete the estimate. After another month I call again to get the details. I also asked for an option for what I thought was a simplified version of the work. Around two weeks later (it's now November) they mailed the estimate. It was thorough but the reduced version was only $2k off the cost of the full project and there was no detailed drawing of the second option.
Response from Woodford Bros Inc

"In response to [member name removed], it was only 9 days from taking the lead from the fair to our sales coordinator setting up the appointment, less than a week after setting the appointment our estimator was out looking at their problem. We apologize for the delay in the proposal, but as most know the spring/summer/fall is our busiest time of year. Upon further review of the estimate, if James wishes to call our company, we will be more than willing to discuss this with him."


Alan T.
Jan 2014
5.0
General Remodeling
Yes, I recommend this pro
.

Edward B.
Dec 2013
5.0
Foundation Repair, Concrete Leveling + 2 more
Yes, I recommend this pro
$2,800,000
WOODFORD BROS INC

Melanie R.
Nov 2013
3.0
Masonry
After responding to my call on 10/7 about an apparent leak behind the fireplace that caused the blue stonework to 'weep' and setting up a time the next week to look at the problem, Woodford sent out a detailed and quot;what to expectand quot; document which was helpful and professionally done. When the rep showed up on the appointment date, he took photos of the fireplace and the chimney outside. He never checked the flashing/roof area around the chimney (probably since he didn't have a ladder [and never asked if I had one...I did] and was dressed for the office, not field work). He told me he figured it WAS just a flashing problem and that they'd come by in a day or two to fix it. I told him I needed an estimate first; that they couldn't assume they had the job. He said he'd/they'd get back to me the next day. I didn't hear from him/them for another couple of weeks when they called and said they were in the area and could do the job that afternoon. I told them that the work had already been done since I had not heard from them nor had gotten an estimate. Another person who has done work for me scoped out the problem and did the work. While Woodford seems to have their act together based on the statement of expectations they sent, they have to work on their salesforce's credibility. I called them originally because I had heard their radio commercials and they sounded very sincere and credible. They may be, but this was not an acceptable experience.
Response from Woodford Bros Inc

"Hi [Member Name Removed], We are sorry about your experience. We are a family owned business and this is not how we operate. We would love to win back your business and trust."

Showing 1-25 of 56

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Woodford Bros Inc is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 12:00 PM Sunday: Closed
Woodford Bros Inc accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Woodford Bros Inc offers free project estimates.
Yes, Woodford Bros Inc offers eco-friendly accreditations.
No, Woodford Bros Inc does not offer a senior discount.
Yes, Woodford Bros Inc offers emergency services.
Yes, Woodford Bros Inc offers warranties.
Woodford Bros Inc offers the following services: Basement Waterproofing, Foundation Repair, Concrete Repair, Radon Mitigation, Crawlspace Repair, Gutter Installations
ask for details

Contact Information

6500 RT-80, Apulia Station, NY 13020

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:8:00 AM - 12:00 PM
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