Approved ProAbout us
Water in your basement? Cracks in your foundation? Leaky foundation walls? Call Woodford - we can help! Woodford Bros., Inc. specializes in basement waterproofing, foundation repair, concrete leveling, crawlspace repair, gutter installations and radon mitigation. Founded in 1962, Woodford's original focus was foundations and barns. Now, we do basement waterproofing, concrete leveling and radon mitigation. That's why Tom and Mike got the name "Basement Brothers." Honesty and hard work are at the heart of what we do, as modeled by our owners Tom and Mike Woodford. Our headquarters is in Apulia Station, outside of Tully, NY. We serve all of Central New York, including Syracuse, Rochester, Binghamton, Oswego, Ithaca, and Auburn.
Business highlights
Services we offer
Basement Waterproofing, Foundation Repair, Concrete Repair, Radon Mitigation, Crawlspace Repair, Gutter Installations
Services we don't offer
ask for details
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
- 8
Assorted photos uploaded by Woodford Bros Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 16% | ||
| 7% | ||
| 7% | ||
| 9% |
Filter reviews by service
"[Member Name Removed], no offense taken! We're happy that we could help. Thanks for your continued trust and for the review!"
"Thank you sincerely for the review, [Member Name Removed]. We are so glad that you were happy with your experience and our team members, Zach and crew. We appreciate your trust with your project."
"Hi [Member Name Removed], Thank you for the review."
"Hi [Member Name Removed], Sorry for the miscommunication, our customer care will reach out to you ASAP. Thank you for your understanding."
"Hi [Member Name Removed], thank you for the review!"
"Hi [Member Name Removed], We are totally thrilled to have you as a customer. Thank you for the review. We are glad your project went as planned! -Woodford Bros., Inc."
"Hi [Member Name Removed], Thank you for expressing your fantastic experience with us! We definitely appreciate it, thank you again and have a nice day!"
"Hi Aan, Thank you for taking the time to write about your experience. We are a family owned company and love to hear when our customers are happy!"
"Hi [Member Name Removed], Sorry for the confusion we are not a landscaping company, but if you need anything done in your basement we can defiantly help. Thanks [Member Name Removed]."
"Hi [Member Name Removed], Thank you for the amazing review. We definitely agree Dave, Steve, Joey and Tony are great assets to Woodford Bros., Inc. Thank you again!"
"In response to the customer's review, our sales team and, most importantly, our production team went above and beyond their efforts in trying to accommodate and satisfy the customer's concerns. The pictures shown in the customer's review were taken during construction, and by no means are they indicative of the appearance of the finished product. The customer was also refunded a portion of the cost of the project. We stand behind our work and always want a satisfied customer in the end."
"Hi [Member Name Removed], Thank you for the positive review, please let us know if we can be on any help in the future."
"We are glad to hear you had a positive experience with Woodford Bros,, Inc. Thank you for your review [Member Name Removed]."
"Thank you, [Member name], for your review. Please consider us if you need work in the future."
The first service went fine. When I called again to have my second service in 2015 to have my yearly Generator Service I was asked to then sign a service contract. Something new ! When the contract came I almost fainted. [ Level 1 service -- basic service -- Aug - Sept -- $394.20 ] [ Level 2 plan -- suggested -- Feb - March -- $653.40 ] If you require your own appointment $30.00 extra !
When I bought this Generator 2/7/2013
I was told they had installed lots of Generators in my surrounding Southern Tier area and servicing was no problem. They do many at one time. No contract's , just a service once a year ! As you can see they changed after I owned my Generator for 3 years. They never told me anything like this in the beginning. they said no problem on servicing, they do many in the area and just make the rounds.
The cost of the Generator was $8,208.78. I bought it through Home Depot in Painted Post, who use this company to install Generators for them.
I called Home Depot when I got this contract to inform them of what this company was doing to us Generator owners ( big investment ) I'm a retired person ! Costs are very important to me as I am on a fixed income. the man I spoke to at Home Depot was not happy and said this was ridiculous ! So they found me someone else to call to try to get my Generator serviced. the only problem was this person was a ways away and it would be costly, so this reference felt sorry for me as they are GE Dealers put me in touch with someone much closer. I have been in contact with this Plumbing & Heating business nearer to me , who has installed a lot of my GE Generator's. He has yet to come but he promised to come soon and do a service for me. He seems very nice so I am hoping for a good result.
I have over $8,000.00 invested in this and am really discouraged at what is happening to me on trying to keep this running good. I never would have made the investment if I knew this was going to happen.
As a result I hope no one is hiring The Woodford Bros.inc to install Generators and I hope Home Depot's look into it for their customers because they were not happy with what this company is doing to their customers !!!! I might follow up with Home Depot to see if they have confronted this company about this very un-savory practice ! I , also, may look into calling the GE Company and telling them what has happened.
Thank you for the opportunity to tell you my story, I hope it helps someone else buying a Home Generator ! Be careful and pay attention to what the costs will be after the Generator is installed.
."In response to [member name removed], it was only 9 days from taking the lead from the fair to our sales coordinator setting up the appointment, less than a week after setting the appointment our estimator was out looking at their problem. We apologize for the delay in the proposal, but as most know the spring/summer/fall is our busiest time of year. Upon further review of the estimate, if James wishes to call our company, we will be more than willing to discuss this with him."
"Hi [Member Name Removed], We are sorry about your experience. We are a family owned business and this is not how we operate. We would love to win back your business and trust."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
6500 RT-80, Apulia Station, NY 13020
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 5:00 PM |
| Tuesday: | 8:00 AM - 5:00 PM |
| Wednesday: | 8:00 AM - 5:00 PM |
| Thursday: | 8:00 AM - 5:00 PM |
| Friday: | 8:00 AM - 5:00 PM |
| Saturday: | 8:00 AM - 12:00 PM |
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