Lawn Dawg - Albany

"A variety of lawn diseases can be spread in many different ways. Unfortunately, our equipment happens to be one of those ways! Once the disease is present, a lawn mower can act as the carrier and spread it to other areas as well. When this occurs, our policy is to diagnose, treat, and to keep the customer informed from infection to cure. Usually the lawn is restored to it’s original condition within a matter of a couple of weeks. In the rare instance where the damage is more severe, we have always taken the necessary steps to repair any damage to the customer’s complete satisfaction. We would welcome the opportunity to service this client once again! Working together, I’m confident we can deliver the result he desires."

"Our commitment is to always provide our customers a courtesy call 2 to 3 days prior to us going out to treat so the is aware we are scheduled to be there on a designated day. In 2011 we did resort to utilizing an automated call system after our first application which may have caused some confusion since our customers were accustomed to receiving a personal call. To find out that any customer was finding it difficult to speak to one of our Customer Service Representatives or one of our Managers is a concern. As a Manager, I take a lot of pride in speaking and assisting our customers. I find that the feedback we receive from our customers is more valuable than any training manual. This information provides us the necessary tools of how we need to train and continue to improve the quality of service and communication we are committed to giving our customers. In November of 2011, Lawn Dawg did centralize our Customer Service and Sales in order to provide our customers with a higher level of communication and performance. During this process we may have encountered a few bumps that still required attention, but feel that each day this is improving. It is company policy that any time a technician is not able to perform the scheduled service, they are to contact the homeowner and explain why the service wasn’t applied that day and to inform the customer we will get them back in the schedule as soon as possible if not the very next day. Lawn Dawg is committed to our customers and the level of service we provide. We are committed to continue looking for ways that we can improve and provide our customers the best service they can ask for."

"Lawn Dawg is committed to providing each of our customers a quality service. We offer our customers a Satisfaction Guarantee by offering free Service Calls at any point one of our customers is unhappy with the results. There are certain weeds and growing conditions that may require extra attention in order to get the best results. Our management team is always available to schedule a time that is convenient for the homeowner to walk the property and discuss the best plan of action in order for the customer to receive optimum results."

"It’s disappointing any time we fail to meet the expectations of one of our customers. Our ultimate goal is to provide solutions; not excuses. Occasionally there are certain properties that require a different approach such as lawns with a lot of shade or soil conditions, but as trained professionals, our staff should always be communicating with our customers the best maintenance practices. It’s very disheartening when and if we fail to perform and communicate with our customers at this level. Lawn Dawg continues to strive to improve our training in order to improve the performance and knowledge of our specialists."