Lawn Dawg - Albany

"Thank you for providing your insight into your experiences with us. We apologize sincerely that we failed to meet or exceed expectations, in recent years. Our mission is to provide the best service in our industry, in service and results and it is not taken lightly if we do not uphold our commitment. We place ongoing efforts to take customer concerns and suggestions into considering to make company-wide changes that will improve your experience and secure your loyalty with us for years to come. After-reviewing in greater detail, the concerns you had, we would ask for the opportunity to discuss newer, more pro-active solutions that we are confident will restore your trust in our service."

"Dear Member, Thank you very much for providing us insight relative to your experience with Lawn Dawg. We greatly value your honesty, as it will help us improve your experience with us and improve our service company-wide. We are pleased to learn that you have been satisfied with our service and are appreciative of the courtesy service pre-notifications. It is our mission to provide the best service in our industry - this means being respectful of your property and keeping you informed. We strive to always be prompt and arrive on the day that we’ve stated in your notification. For your convenience, it is not required for you to be home. You are always welcome to let us know if there is a conflict in schedule, or if there are any questions or concerns you would like your Specialist to address. Our Customer Service team is committed to ensuring your Lawn Specialist is aware of any concerns that require our attention. We apologize if we have not announced ourselves upon arrival. This is an additional aspect of our Customer Service Commitment to you. We promise to always knock on your front door and/or ring a doorbell, to open up communication between you and your Specialist. Should you not be home, the Specialist will perform the treatment as the program entails and will provide pertinent notes and recommendations. In addition, we will email you later that evening or the following day, with an After-Service Email, to be sure the service information is received. Lastly, as part of NY State Law they do require us to have signed agreements in order to provide lawn care services, so we must abide by this law for best business practices. Thank you again, for trusting us to care for your lawn. We take pride in ensuring you are pleased every step of the way. If there are ever any matters that would improve your experience with us, please do not hesitate to let us know."

"Good afternoon [members name], Thank you for taking your time to provide insight regarding your Lawn Dawg experience. At Lawn Dawg, we don’t offer excuses, only solutions. In full review of your program, however, we performed a complimentary soil pH test, resulting in a reading of 6.0. We provided this reading to you, along with the service recommendation to bring the soil to a more neutral and healthy level. As we understand that your soil’s health will greatly contribute to how the lawn will respond at a surface level, we place great emphasis on the condition of your soil. The recommendation was not accepted and according to program records, limestone was not requested to be applied by us since 2011. We know that moss has been an ongoing issue and have provided multiple service notes and recommendations, such as raking, and seeding. Also, there was a note on each invoice left to please raise mower height to 3 inches as mowing too short was a concern to us. We certainly would appreciate the opportunity to work further with you and your lawn. We strive to work collaboratively with you, to ensure we not only provide the highest quality service, but also that we educate you on the best practices for caring for your lawn after we have gone and between services. If you are willing to give us another chance and will follow our recommendations, we would be happy to offer a more custom tailored program that would be designed specifically for your lawn, as well as, your budget to prove we can together attain desirable results. Please contact us at 888.993.3294 to discuss your service plan, special offers and any further questions or concerns you may have."

"Dear [remove member name], Thank you for your insight and feedback regarding your experience with Lawn Dawg. As it is our mission to offer the best service in our industry, should we ever fall short, we greatly appreciate you letting us know. We offer a 100% guarantee and will work with you until you are pleased with the service and results. Our customer service team is committed to addressing any concerns or specific requests to customize your lawn care. Whether we need to return to spray a single weed or if an entire treatment needs to be re-applied, we will work for you to yield desirable results. We encourage communication with us throughout the season to ensure we work collaboratively to address any issues promptly and ensure we meet your expectations. If you have any additional feedback please contact us at 888.993.3294."

"Dear Mr. [removed member name] , Thank you for your insight and honesty regarding your services with Lawn Dawg. As your satisfaction is our greatest priority, we appreciate you letting us know if we have failed to meet your expectations. Regarding your Lawn Care Specialist, we strive to ensure consistency throughout the season, by providing the same specialist each treatment. We apologize for those cases when this is not feasible. We place great emphasis on our Customer Service Commitment and expect this to be followed, each visit, by each Lawn Specialist. Should we fall short of this commitment, even once, please let us know so we can address and resolve the matter promptly. We also encourage communication with us, in efforts to work collaboratively, to address your specific lawn needs. Should you need us to return to address any issues, great or small, please contact Customer Service at 888.993.3294. Thank you again for your business and valuable insight."

"(removed member name), Thank you for taking the time to share your feedback with our service. I am sorry to hear you were less than satisfied with the treatments you received. Our machines do travel at a speed of 4.5 miles per hour and are calibrated to ensure the appropriate amount of product is spread over the course of the lawn. We certainly do our best to ensure we are thorough in terms of addressing any issues or concerns you may have pertaining to your lawn. We stand by our commitment to apply every treatment to the best of our ability, to knock on the door upon arrival for service, and to leave good written comments, instructions, and recommendations. If there is ever an issue between treatments or something you did not feel was resolved during the initial treatment, we offer no charge service calls between treatments to be completed within 48 hours to ensure you are satisfied with the service you are receiving. We would greatly appreciate the opportunity to work with you and show you we can do a great job maintaining your lawn. If you would be willing to talk with us more about this and allow us to share some of the changes we have made over the past two years, please contact our office at [email protected] or call 888.993.3294."

"Mr. [member name removed], Thank you for taking time to provide us with some feedback of your experience with our services. We are sorry to hear this experience was less than satisfactory. We take our responsibility to be good stewards of the environment seriously, and that is reflected in the quality of the fertilizers that we use. We use the latest in slow release fertilizer technology not simply because the results are superior to that of quick release fertilizer, but because less of that fertilizer is lost to volatilization into the atmosphere or leaching into groundwater. A beautiful lawn is the result of adhering to a program that addresses all of the lawn’s needs over the course of a season, indeed from season to season. One application does not a lawn care program make. We select our seed mixtures based upon the reviews conducted by the National Turfgrass Evaluation Program, a research effort conducted at many university test plots across the country that judge the performance of various turfgrass cultivars. The results and effectiveness of overseeding are best judged over a much longer period of time than would be apparent. New seedlings have to be given the opportunity to grow and mature before they can begin the process of outcompeting the established turfgrass in a lawn. In fact, the best results are obtained when overseeding is conducted on an annual basis, not just once in a while. I see you have recently cancelled your services for this year to do some landscaping on your lawn. Once that work is complete, we would greatly appreciate the opportunity to show you we can do a great job maintaining your lawn. Please keep us in mind when you make that decision as we do stand by and guarantee our work. Thank you again for your time and feedback. Have a great day!"