Lawn Dawg - Albany

I called Lawn Dog only to find out they were bought up by True Green. I was hesitant to proceed but I wasn’t bound by contract for the season. The process is cumbersome. First they have to upload your paperwork into their system, mail it out to you for signature then put it back in the system before you can schedule your first lawn treatment. This first process took approximately 1 month. I downloaded the app for my phone and my initial appointment is scheduled between noon and 5pm. About 4pm I get a message that the tech is running late then 4:30pm I get another message that I’ve been cancelled. I immediately get on the phone and go through the tedious computerized phone process before I get a human and explain what happened and it’s going to be 1 week before they can get to me and they’ll take 50% off the treatment. I say ok but it never happens. 1 week later I call again and get assurances that this won’t happen again and we now book 2 weeks out and now the treatment will be st no cost to me but you guessed it, same scenario as the first time, cancelled at the last minute. I call again and tell True Green what happened and that I no longer want their services. I call Tim Brennan of Brennan’s Landscaping and he’s at the house the next day for an estimate and by the next week the lawn is treated and doing well. To top it off 2 weeks ago True Green calls me and wants to schedule my second treatment! You can just imagine how that conversation went. The moral of the story is, if you can support a local privately owned business do so.

I was very happy with the service I received from Lawn Dawg. Unfortunately, lawn Dawg was bought by another lawn care service called Tru Green and took over my contract for about the last two or three months of my service contract. I have renewed my contract for the coming year but am not ready to give a rating for Tru Green yet.

Went well, timely, professional, good results

The nutsage problems seems to keep coming back. I'm still seeing evidence of mole activities. Some time late summer early fall, my account was transferred to True Green, so I guess that they bought out Lawndawg. Trugreen sent me an additional bill. Since I had paid Lawndawg a year in advance, I was not happy with the extra bill. I paid the bill, but will not do business with Trugreen due to the extra bill. I don't think the grub treatment was performed as I still have the mole activity. I'm not sure if I would continue with lawndawg with a satisfactory explanation of the continuing problem of mole activity.

Lawn looks good. Some areas with issues. Concern that Lawn Dawg has been bought out by TruGreen,

Very well, We have had no ticks all summer after the spraying began.

Great service, lawn looks good and the team is very responsive and helpful.

It didn’t go to good, I fired them. This is the first year I haven’t used them in probably 5 or 6 years. They responded, they just didn’t get it right. I won’t use them again because you don’t fertilize swimming pools. I’ve try to tell them year after year. They had a lot of turn over and a guy would come in and he was in a hurry, he just threw the stuff around. They did it year after year and finally I just said that was it and I will do it myself. I do it myself now. They drive around in theses, it’s like a moon buggy almost. They stand up on it and it fits through small gates, which is really convenient, but it throws the fertilizer all around. I’m sure you can do it where you want to, but you have got to go slow and careful. When you’ve got somebody that’s 22 years old and they’ve got 10 houses to go to, they probably want to get their day done. I understand that, I tried to work with them, but they just did it year after year.

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Good folks, responsive central office. Kind, attentive working crew.

Whole yard around house, driveway, shed and patio.

They are fine. We used them. They are great. We are very satisfied with them. The price is reasonable. The quality is good.

Great so far, signed contract for season!

We are very pleased with the results so far this year.

Have used for the past 7-8 years to treat lawn. Lawn looks healthy overall.

It went very well. These folks are excellent communicators, are very punctual, and do great work. My lawn looks great every year!!!

Excellent company to work with. Very professional with email notifications before and after treatments.

My lawn technician Dylan Bunce is off the charts amazing! He sent me reminders days in advance as to when he was coming out and what treatments he was going to be performing. On the day that he came out, he left me a super detailed note of what was done, areas of concern, best results instructions, and recommendations. They even included a note on the weather, temperature, and exact time they applied the treatment. I am beyond happy with the service that LawnDawg has provided so far! Couldn't be more impressed,

Scheduled Spring grass treatments, spraying for ants and ticks. Notified by e-mail about upcoming visit. Serviceman rang our door bell and explained the service that was being provided that day. Gave instructions to follow after the treatment and answered questions.

I still get crabgrass late summer. Nutsage seems to come back every year. It would nice to get rid of it permanently. It seems to be in a lot of yards. They try to sell me overseeding and aeration every year, but I haven't purchased it yet. I purchased the grub control too.

Always thorough and on time. Lawn in very good condition.

Lawn Dawg is punctual, gives notice before they arrive, and leaves a detailed description of the work done during every visit.

Last year I had to call for two additional visits to treat weeds as their treatments were not that effective.

Great - really appreciate the advance notice of service dates

Not so great...will either do myself or hire a different service. This company I was very professional and slick on the marketing and sales side of the business but less than great on the actual service. In addition to the lawn not looking very good one of them told me about the slip left on the door with the report of service done that day "That is just a general statement...if you want the real info for your yard you need to call". So the info they leave you not that valuable.