Ultra Heating & Cooling & Refrigeration

They came out through home warranty claim today for repair of AC unit, 5/14/2020, and lied to us and choice home warranty: demanded money up front; before even looking at anything. Then afterward gave multiple excuses to us, which were different from the lies he told to the home warranty company as to why he could and would not fix this. Wrote on our receipt that unit was “not in bad shape”, then told warranty company unit was “not well maintained” and then told us that warranty company “texted him response” saying repair was absolutely not covered though didn’t provide adequate explanation as to why. In our known contract with home warranty company, it states the things he was saying are not covered are definitely covered. He then asked for 2500 dollars to repair the unit, which was to be separate from the warranty company. He then dropped the amount to 1500 dollars to fix a leak and provide Freon. The $2500 was to fix something that wasn't even broken because of a “class action lawsuit”, which he wrote on our receipt but didn’t tell the warranty company about. His own receipt is contradictory where he states, “unit physically not bad”, then checked box stating “unit condition was poor” underneath that statement. Stated he “has to say that for units above/older than 12 years”. That is called fraud. Lying to warranty company to ensure repairs are not covered is also fraud. Warranty company offered little support for this, just repeated “what they were told”, by this crook. He also completely took apart the machine which did have power to it prior to him arriving, granted it was not working to cool well, but it did have some cooling capacity. Now afterwards, it (the AC) is no longer working and has no power to it. He destroyed what was a perfectly good unit, turned off high voltage power to the area to ensure it would absolutely not work at all period, ensuring our discomfort. Please read the reviews on multiple sites regarding this company. There are multiple complaints and bad reviews against this company, stating the same sequence of events, much much too coincidental for multiple people to report the same statements (unit in poor condition/or not well maintained) and actions leading to their home warranty claims not being covered or paid usually involving Billy (name of our supposed technician) or one of his crook associates lying to the warranty company stating the “machine has not been properly maintained”, but telling us the exact opposite as well as providing it in writing on receipt, that units were in good shape which without as much in writing, we would have no recourse. He knew exactly what to say to the warranty company to ensure this would not get covered and also apparently did not share his “multiple other concerns” (which he felt a strongly enough about to document on our receipt) with the home warranty company. Don’t let these crooks and perpetrators of fraud into your home. If anyone out there from choice home warranty is reading this: shame on you for allowing this company to take advantage of your customers in this manner. It appears the warranty company needs to do some research, or perhaps they have and they simply don’t care. Multiple other persons who filed claims with choice home warranty wrote words and reviews and recounted experiences almost verbatim to mine/ours. If I were them, I’d be embarrassed and would take steps to correct this as soon as possible before this company defrauds anyone else, especially our most vulnerable and susceptible in the population i.e the elderly. How many more people need to be taken advantage of by this company before you’ll do something?, and more so, by not doing anything you’ve emboldened Ultra and it’s employees to continue committing these heinous acts. So to you Choice, I’d think twice about allowing them to work with you or your business any more.