Sundance Estimating

Mark is a perfectionist. When he does a job, he does it right. And unlike any of his peers, he stands behind his work, guarantees it, and actually calls a few days later to see if everything is done to the customer's satisfaction. Most unusual.

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They did quality work, they have good pricing. They always show up on time. They do a great job.

It started when the handyman DID NOT show up at the expected time, 11 am. I called at 11:30, got no answer, so left a message. Called again at noon, got no answer, again left a message. At 12:15 he called me back and admitted that he FORGOT about my appointment. Normally, this doesn't bother me, but since the project of replacing the kitchen sink required a plumber to remove the old one and the handyman to be there to cut the countertop so the plumber can replace it, this didn't only inconvenience me but all involved. He did come out but by the time he arrived (around 2 pm) I had to let the plumbers go and do the other things they'd already had planned. As a result they didn't get to see what the handyman had done, which wasn't enough -- the plumbers had no way to clip the sink into the counter. A discussion of how to solve this problem could have happened if everything was done at the same time. As it turned out the plumbers had to cut some of the wood (which sit below the granite) to get the sink to clamp down, which required a second visit that *I* had to pay for. As a result, his "forgetfulness" cost me in the long run, in both time and money.