MARCELO INDUSTRIES LTD

Incredible service, Response was within an hour, problem fixed, and my mind at east. Professional and thorough from start to finish. Had them twice before, and would recommend, as does the LVVWD. More than pleased and will always use them.

unknown

Installation of bubbler line and the landscaping work went very well, very quickly and professionally. Marcelo was out at the beginning of each day, and returned to inspect later. Very knowledgeable and helpful. The price was a bit high, but Marcelo gave us a one-year guarantee on all work and even plants. Just call, he said, and he'd be out to repair or replace.

Within a couple of weeks some of the plants began to wither, and some of our sod failed. We called Marcelo, left messages on his machine, and he never responded. Then the solenoid on the bubbler failed, and we added that to the list of problems. Still no reply. We called for over a month, and not once did we receive a response on work that supposedly had a one-year guarantee.

Then Marcelo's website went down. My wife and I assumed something unfortunate must have happened to this nice guy. But I just noticed now the website is back up, and apparently business goes on.

Don't know why he disappeared, or why he never bothered to return our numerous calls, but a one-year guarantee that expires in a month is inexcusable.

They spent hours digging and found that I had a severe leak under the foundation of our house. They said that they did not do that type of work. He recommended a service that could. I thought that he was very kind for giving me the suggestion after spending so much time figure out the issue.

I was very pleased with the work this company did. They cleaned up after themselves and were highly knowledgeable about their area of expertise. They stuck with the original estimate they gave us for the work and they constantly make sure their own work is properly functioning.